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November 2023 by Robert A.
This place was a excellent place to business and family oriented Now everything is about how big is paycheck Robbie used to be a great asset to the company And great guy to deal with any issues.Now for simple job I'm getting a ridiculous estimate of 15k to repair few items.I took vehicle to another shop in town and I got estimates from 4K to 6k
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November 2023 by doreen colombo
Experience with B&S Hacienda was wonderful. They were courteous and knowledgeable. They repaired my car in a timely fashion. It looked great. Very professional.Services: Steering & suspension repair
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November 2023 by James Matos
Excellent customer service from everyone I encountered. I will definitely go back to them for all my auto body work.Service: Painting
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October 2023 by Deb Colbacchini
Used B & S on the recommendation of a friend. Amazing job and amazing team to work with. James called with updates and handled all the insurance “nightmares”. Would use again.Service: Painting
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August 2023 by Chris S.
I was referred to them by Tesla and they were great. James was friendly and went above and beyond. They have a high attention to detail and made sure it was done right. I'd recommend them for anyone needing auto body work.
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August 2023 by Molly M.
Love this place!!! Fixed up my car quickly and provided me with frequent updates on how everything was going. Plus, the staff couldn't be nicer-- they are willing to help you in any way they can, and are always offering their assistance. Id give more than five stars if I could!
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July 2023 by N J.
My car was damaged near the side and rear bumper. Keenan helped me through the repair process with the third party insurance, the manufacturer and timing of repairs. Overall, it was a wonderful customer experience and I would refer others in the future.
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June 2023 by Steve C.
Shop was always recommended by insurance companies so I decided to try them for the first time. First visit was golden, but every time after was...... Bad communication within their own shop, other shops and insurance. Does not believe other shops diagnoses forcing me to reopen my claim and having work done else where. Does not take accountability for their own recommendation on other shops needed to complete work, hence voiding their own warranty for customers. Even a lifetime warranty.
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April 2023 by Alexis M.
Keenan removed a dealer sticker free of charge, no appointment, and it looks great. Took him at least 15-20 mins and it was on the house. Super grateful!
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January 2023 by Peter Gates
B&S Hacienda has taken care of my cars for the past 10 years. Always trustworthy, efficient and exceptional quality. Recently worked with Hayli, she was FABULOUS.Service: Body & Trim
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December 2022 by Ling S.
I recently had some work done at this auto shop and was blown away by the level of service I received. Tim was the person who assisted me and he was incredibly responsive and kept me informed every step of the way. He made sure to provide regular status updates and was always available to answer any questions I had. The quality of the repair was excellent and I could tell that Tim and the rest of the team at the shop truly care about their customers and the work they do. I would highly recommend this auto shop to anyone in need of car repairs. They truly go above and beyond to make sure their customers are satisfied.
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December 2022 by Allen T.
B&S Hacienda repaired our Tesla. We worked with Keenan C. and Mark I. Repairs for a Tesla are challenging given the long wait times and the intricacies of the car itself. Keenan and Mark were open and honest, and explained these challenges. Nevertheless, Tesla was repaired and returned to us earlier than we were expecting. Keenan and Mark were professional and highly devoted to customer service. We highly recommend B&S Hacienda. Working with Keenan C. and Mark I. was a much needed relief given the anxiety and issues that led to our Tesla being repaired at B&S Hacienda.
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November 2022 by Jonathan T.
Thanks to Tim for helping me get my two-toned JDM TRD side skirts painted WRB/satin black! They turned out great and are a perfect match. Masking was on point and they even took the time to mask the bottom. There was a little bit of polishing compound residue left over, but it came off with water. Overall great customer service and very fast. I got a quote from caliber collision as well, although they were cheaper, I wasn't super impressed with their workmanship on my recent insurance claim, so I decided to go with B & S, and I will definitely return the next time I need something painted.
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November 2022 by Iris B.
This review is for Keenan who was so helpful I ended up turning up at the wrong body shop to pick up my car and the kind gentleman offered to drive me to the correct location. The customer service is really good and they are very sweet people. They really do care about their customers and the service is excellent. Special thanks again to Keenan who really went out of his way to take care of me!
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October 2022 by Jennifer S.
My Honda CRV's windshield was badly damaged by a flying tire and towed to this bodyshop. Because of the lower mileage, we wanted to get the car fix despited both insurance companies deemed the car was totaled. We greatly appreciate Alfred advised against us keeping the car due to microscopic glass fragments can never be fully cleaned. Tim was another one of their helpful staffs helped us track down where our car was towed after insurance company refused to pay more on the storage fees. It will be a good idea to ask what is the daily fee before you have your car tow to any bodyshops.
