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November 2023 by Jim Wiggett
Wide selection of options explained by a knowledgeable staff. They listen, show you a range of options and then work with you to maximize value received. I highly recommend them!
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October 2023 by Lalita GOSAI
Connie was so helpful. I went there to geta frame and ended up having an adjustable base with a massager. I would have walked out of there with only a base if it hadn't been for Connie's help. She was really educated and courteous. She definitely deserves a raise. Connie earns an A+ from me. Just so you know, I am not an easy person to please.
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September 2023 by Stephen Fike
As soon as I walked in the door I was greeted and made felt welcome. I brought the whole family in to look for a new bed for my wife and I. One of the other employees helped keep the kids entertained while Marcos helped us pick out the perfect mattress. We were there for about an hour, Marcos showed us around the whole sales floor and explained everything to us in an easy digestible way. We picked one out and got set up for a payment plan which made the purchase that much easier to fit into our budget. Super impressed with the staff. Great experience!
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September 2023 by Jorge Molina
Ken was awesome! Soon as my wife and I walked in, we were greeted with a smile and his professionalism! He took his time to listen to our wants & needs then asked questions to find out what would best benefit our sleep needs. He took his time with us. It was an overall great experience from the start to the end. We will have great night sleeps from now on in our new bed!
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September 2023 by Nicole Moore
Kenneth was extremely helpful, kind, patient, understanding, and receptive to our wants and needs. He was very knowledgeable and was able to help us find exactly what we needed. He wasn’t pushy and wasn’t trying to up-sell anything we didn’t need. The process was very smooth.
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September 2023 by Kaitlin Pendley
Marcos is the man! We are so excited to receive our new mattress. Excellent service- in the future, we will totally get the power base. Wasn’t expecting to like the base, but was so impressed! Thanks again!
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August 2023 by Chelsea De Leon
Thank you to Marcos!! He helped me get the best mattress I’ve ever slept on. Like he said feels like you’re sleeping on a cloud, And man was he right! Appreciate his help. 100 stars if I could :) I will continue to let everyone know how awesome he was!
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August 2023 by Julie C.
We came in with a list of things we wanted in a mattress and a print out of what mattresses might work for us. Everett met us at the door, showed us several options, answered our questions and explained the differences between hybrid and innerspring.We selected our mattress, sheet set and new pillow quickly. It was delivered the next day within the time window we were given. The delivery guys were quick, tidy and helpful.Mattress Firm in Pleasanton has a good selection, excellent staff, and professional follow-through.
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July 2023 by Anastasia T.
Arrived here at 5:30 P.M. in desperate need of a mattress after traveling for a week across the country. In 15 minutes or less, Marcos found a great mattress for me and helped me arrange to pick it up same day. Fantastic experience and excellent customer service!
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July 2023 by Alice L.
Marcos was very kind and educational. I learned a lot about what makes a good mattress and left with a great new twin! No notes!
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July 2023 by Jacqui Galley
Very friendly and super helpful. Didn’t feel like I was pushed into buying anything expensive and Marcos was very knowledgeable about all the mattresses. I’ll be back to purchase my next mattress for sure.
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July 2023 by Janine Powell
Connie at the Pleasanton store took great care and time to help me narrow down my mattress, mattress cover, pillows and sheets selections! So pleased with my purchase! Thank you Connie?
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July 2023 by Claire Longman
Had a very pleasant experience buying a new mattress with sales representative Everett. He walked us through the whole process and explained everything extremely well. He presented all our options with our preferences in mind. What I loved most is that Everett put no pressure on us! He was fantastic.
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July 2023 by Anthony Nieves
Great experience! Marcos took care of me and made the best recommendations based on my needs. 10/10 customer service. Would definitely recommend going over to the Dublin store.
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July 2023 by Claire L.
Had a very pleasant experience buying a new mattress with sales representative Everett. He walked us through the whole process and explained everything extremely well. He presented all our options with our preferences in mind. What I loved most is that Everett put no pressure on us! He was fantastic.
