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May 2024 by brian casey
I visited this store with my daughter, who is now 3, because I remember it from when I was a kid in HS; I came frequently back then and decided I wanted my daughter to have a custom skateboard so I brought her in because I knew they offered that.
As it turns out; staff was helpful and courteous and also were very accommodating to the other customers coming and going. They seemed to multi task very effectively while also exclusively building my daughter her new skateboard.
I'd say that the Lady who helped me personally is an asset to this store. Definitely.
All the negative comments about this establishment / staff is str8 silliness and most likely come from a place lacking competence and manners.
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April 2024 by Skurtlos
Bad skate shop full of posers
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April 2024 by Philicia Willingham
Usually i give situations the benefit of the doubt but yesterday I experienced the worst customer service. Mainland (especially this location) has always been my favorite store and go to. I went to consign a pair of Gucci shoes i had purchased from the Gucci website and was told my shoes were fake because they had a clear plastic bag around each shoe (which is how they came from the warehouse so the leather doesn’t get damaged/scratched) i have a friend that works for the company and he used his discount so I was not able to return them. The manager at the location said he did not feel comfortable taking the shoes because he believed they were fake. As he says “my sources said the shoes don’t have a clear bag around them to protect the shoe” . When asking his sources he kept cutting me off and wouldn’t even look at me and just kept giving me a short smart answer. I didn’t have my best clothes on nor was my hair done and yes I’m ethnic. I felt as if I was being discriminated against because of the way I look. When I asked if i could show him the online receipt he told me no that it had to be a receipt in hand. I did not keep the packaging receipt as i figured i wouldn’t have needed it. The fact he as a manager was being so rude as I had been nothing but nice and then because I’m of another race and didn’t look to his standards of someone who is being honest was mind blowing to me. I definitely will not be going to this store until there is different management. Not only did I feel discriminated upon but also embarrassed because of the way he treated me. Thankfully I ended up taking them to someone who has an onsite Authenticator who verified the authenticity of the shoe and purchased them from me.
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February 2024 by Alicia L.
Always very neat in there and the staff is attentive. Very nice to see these days. There is also a great variety of hoodies and tshirts and luckily had the UGGS we lookers everywhere for
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February 2024 by Paul
Place is supposed to open at 11. Checked multiple times 1130 and 12. Does this store ever open?
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September 2023 by Josh L
Cool store & they know a lot about sneakers ?
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October 2022 by M H
I always like this place. Cool clothes and skate boards.
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July 2022 by M G.
I came in to get my nephew, who is a hardcore skater, a gift. The guy who was helping me, tallish, thin, black hair, simply stared at me and would only respond "No", "Stop" or "Leave me alone" when i asked for help. So why five stars? It takes guts to be that belligerent.
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July 2022 by M
I always like this place. Cool clothes and skate boards.
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November 2021 by Clayton Harrison
Nice store but, five people working and no service
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October 2021 by Stephanie
Customer service is not great and quality of fabrics not worth the prices of tees. I went in to buy some gifts and the clerk stood staring at me across the tee table. I asked him if he made it a habit to hover over customers while they shop, he said yes. I’m trying the store again on a Saturday morning. It’s almost 10:30 now and the store is still closed. Just bad business all around.
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August 2021 by Laurn W.
This is one of my new favorite stores for sure...hella dope clothes every time I go!! Especially their cookies gear!
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June 2021 by Ursula B.
Horrible service overpriced products horrible service bad attitudes and NOT helpful VeRY rude I wouldn't spend a dime in here again I am so sorry I ever contributed anything going on in his store it is literally the worst store I don't recommend!!!! The store manager is a d********
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April 2021 by Corey White
Always like shopping here. Great selection of urban wear and designer brands
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December 2020 by Stephanie Repetto
Customer service is not great and quality of fabrics not worth the prices of tees. I went in to buy some gifts and the clerk stood staring at me across the tee table. I asked him if he made it a habit to hover over customers while they shop, he yes. I’m trying the store again on a Saturday morning. It’s almost 10:30 now and the store is still closed. Just bad business all around.
