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February 2024 by Joaquin Fiore
Love this store ?
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February 2024 by Fazal Mahmood
Nice place for shopping
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February 2024 by Britt Moore
Now that Bayfair is closing, I suppose this is my store. Good selection, definitely high-end. Not crazy about having to schlep between two stores. Despite the obvious lack of sales help, it's fairly easy to navigate.
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February 2024 by Lissa Zamolo
I just had the terrible experience of heading to Macy’s to try and return a jacket. It looks like the tags I had were no longer on it and there was a bit of dirt from having in my trunk with dogs. I have no problem not having the return accepted but unfortunately, there was a manager there, who is super harsh and rude to me, for no reason at all. It was clear that she was a supervisor and she was training somebody which wasn’t bothersome but to me her harsh tone and rude personality was a real turn off. Luckily, the woman she was training was nothing but pleasant. Hopefully Macy’s have better customer service in the future or have better management/supervisors to assist customers.
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January 2024 by Shawyon Sharifi
Very nice pleasant Macy’s. Wide variety of selection, very large, helpful staff, huge selection of brands and clothes. Also a very good selection of jewelry. The Macys app is also amazing and very good.
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January 2024 by Gina Thurman
The concept of customer service is absolutely gone. Not one single person on the floor to assist with locating merchandise. How many thousands of dollars are walking out the door because there wasn't somebody to help you find the item you were looking for. An absolutely disappointing experience. Never again
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January 2024 by bleacher mike
Regular Macy's but not as many options as SF or Valley Fair in SJ.
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January 2024 by r I
Doesn't have big and tall for Men suits.
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January 2024 by Jeff Christensen
Every single register transaction takes over 5 minutes. Buying 1 pair of sock, full price, with cash? Card? Doesn't matter, it'll somehow take 10 minutes to pay. Actually insane how long it takes to buy clothing.
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January 2024 by Tonette Jensen
Good prices
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December 2023 by Christopher H.
After all these years. Still my favorite Macy's. From Sal in suits, to the new designer handbag area. Service is great at an amazing value.
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December 2023 by Samatha B.
The worst worst customer service. I bought a pair of earrings online total price 56.25 I went to return it and they refused. The stated store policy needed tags. I informed her over and over again that it was an online purchase. I had my order number she kept repeating same thing store policy. I asked her to pull up online policy she was focused on her store policy. I said it's Macys fault the did not send with tags. She made me wait for 45 min. Rude. I went to another Macys was able to return NO PROBLEM. Macys made up rules. So annoyed worst customer service asked for her name and her mangers name. Never Again Left 3 messages with executive team. No call back Person who helped me was Lina ready rude couldn't make a decision Trista Okuda store manger Sharon Adamako We will see if I get a response that doesn't make sense
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December 2023 by Salma Nayab
I bought a shoe my size but when I actually started walking in it I was slipping off from the back. I tried to return it after a week the manager was very rude acting like I was shopping at an Indian store with no return policy very rude and unprofessional, I would never allow any of my family members to shop at Macys again. I’ve shopped for the past 20 years but will never buy anything here again.
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December 2023 by G B.
I wanted to purchase holiday gifts and they have an amazing selection of high end men's perfume, only problem is they absolutely refuse to price anything so you can decide if you want to purchase this or that ... Of course, the sales people are happy to scan each item you may be interested in purchasing but how can that be practical? Especially since there were no sales people available because they were working the register during holiday rush. Forget it. Walked out. No business from me. Good luck with your dinosaur practices ...
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December 2023 by Robert “Bob” Breckenridge
Macy's has some of the best merchandise and for a decent price, exspecially on sale. The emloyees are usually respectful. The store is comfortable. But honestly their app makes the store obsolete for me, other than to dropoff returns or pickup cheap things that don't qualify for free shipping.