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August 2024 by Jean Shuler
Lexus of Pleasanton has great customer service and did a great job of servicing . My car was washed and ready for me when I arrived. Drew Hopkins took excellent care of me and my car!
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August 2024 by rod mira
Drew, my service advisor, doing a great job, see you on my next service.
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August 2024 by Paul P
Simply excellent and efficient service.
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August 2024 by Ellen McCarty
This is the fourth (!) Lexus that I have purchased with help from Steve Cacela. I wouldn't buy any car but a Lexus, and wouldn't buy from anyone but Steve. Thanks Steve, and Lexus of Pleasanton!
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August 2024 by Brett Bartlett
The level of professionalism and class was superior. Our salesperson, Kevin Chow, was incredibly knowledgeable and quick to reply to questions (we shopped online and he helped via email and phone). Pricing was incredibly fair. Finance staff did an excellent job explaining optional warranties, car features and service options.
From start to finish the team made us feel important and made the buying experience a joy. This will be one of several cars we buy from this location over the years.
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August 2024 by Phi Hua
Great customer service from Jason Portillo! Highly recommended!
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August 2024 by Kristen Barich
Jason Portillo always provides great customer care. His advice was very helpful.
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August 2024 by Marlene Tolegian
I recently went out of town for several days and I wanted to be sure my car was in perfect condition as I was driving through the mountains. I contacted my service advisor, Jason Portillo, who immediately set up an appointment for a "road trip check" . Not only does Lexus make a great car, their customer service is impeccable. There's nothing like being assured your car is in perfect working order as you drive away from the dealership. And you can't ask for more than the responsiveness you receive from service team, especially Jason who has been with Lexus of Pleasanton for many years and has overseen the service of my three prior Lexus automobiles.
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August 2024 by Deborah Herndon
An enjoyable, stress free, educational process of purchasing a used RX350. Steve Cacela is professional, personable and extremely helpful. Hashim Bishop in finance is efficient and friendly. I felt cared for and well treated.
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August 2024 by Ken NewEra
Service Advisor Mr. John Clutter was wonderful. Dropped of my car, trying to get a loaner for 30K service, originally scheduled for advisor was out that day, John took over, John was very pleasant to talk/work with, making sure I understood what would be done; and personally went out to get a loaner ready for me; and walked me through making sure I could handle the brand new RX (there are changes to the operations), that is above most expectation, as most places will simply give you the car key. Also, John kept me up to date on the status, what is OK and what is/will be needed. Very glad meeting John for the 1st time. Will definitely ask for/schedule with him for next service.
Schedule your next service with John, you will be happy with the service... but then again maybe not, as this will take all his time, and will make it difficult for me to schedule my appt. next time, haha... really, John is a great guy to work with.
have a wonderfuf day,
Sincerely,
Ken
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August 2024 by LeRhone Williams
Great service! Repair of my vehicle was efficient and accurate. My service advisor, Jeanette Petitt, is very kind, knowledgeable, professional, answered my questions and assisted me in every way possible!!
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August 2024 by Vitaminh T
Revew from 2022: The entire team at Lexus of Pleasanton is exceptional. I haven't had a bad experience, especially since this was the first vehicle I purchased on my own. Syed is an amazing salesperson. He went the extra mile to help me secure my first vehicle. Austin is an outstanding sales manager for making it happen as well. Ray Lin helped me with my 5K maintenance, and Jim Fell helped me with my 10K maintenance. Both are knowledgeable and communicative about the servicing of my car. I will be referring friends in the future to this location.
Update as of 8/26/2024:
I recently purchased my second car from Lexus of Pleasanton, and once again, the experience was exceptional. The team is consistently friendly, knowledgeable, and truly committed to customer satisfaction.
Chris King in sales was outstanding. He kept me informed about incoming vehicles that matched my specifications and even went the extra mile by contacting me when a sale fell through on a car I was particularly interested in. His dedication made the car-buying process smooth and enjoyable.
Syed Hussain, who had previously assisted me with my first car purchase, helped with the financing this time around. It was great to see a familiar face, and his personalized service made me feel valued as a returning customer.
Overall, the team at Lexus of Pleasanton exceeded my expectations, ensuring I was comfortable and well-informed throughout the entire process. Their excellent customer service is truly commendable. I highly recommend this dealership to anyone in the market for a new car.
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August 2024 by Mr , One million
My service rep, Joseph Li was kind, caring, very knowledgeable and made life so much easier. I would definitely recommend him to anyone who wants to have a great experience ! Thanks again Joseph ??
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August 2024 by yolanda kapoor
Excellent service experience as always with Jason Portillo as consultant advisor for many years.
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August 2024 by Lacy Kuhlmann
This dealership is the only one we go to from now on. Great customer care!
