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March 2024 by Cindy C.
Great place for Amazon returns. However, Make sure you have your receipt for return at this location. I misplace mines and wanted to return a $16 pillow for store credit. I didn't mind if they wanted my ID, but they wanted my SS# for a $16 return!! I told them I'm not applying for a card or looking for a job, why would you need it? The lady said she works there for 10 years and that's their policy. I was so annoyed, so I went to other location nearby and they apologize and didn't even ask for my ID for the store credit.
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February 2024 by Rachel c
Absolutely terrible customer service from customer service. Every time I made a comment, she made an insulting backhand comment
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February 2024 by Giavonna Montoya
The manager was rude. Our friend wore pants to cash register due to emergancy situation and wanted to pay at register. The manager told my friend to purchase and then put on. We purchased but it was rude of him to get mad at us for the order of the purchase put on. I let him know Nordstrom’s lets everyone do it that way he said this isn’t Nordstrom. He was just talking back and rude
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January 2024 by Sally P
This is the worst Kohl's store in the area. I have been living here in Pleasanton since 2008 and my experience had been not so bad but gradually it has become worse. I noticed there are so many south indian ladies working here who has ruined the culture and customer experience. They are extremely rude, they don't apply discounts to items on purpose even though they are aware of it, and they all communicate in their own language in front of the customers. What makes it worse is that the store manager is South Indian and hires friends and family so basically a lot of nepotism. I suggest going the extra distance to the Livermore Kohl's which was an extremely pleasant experience compared to this one. I believe a thorough investigation on ethical behavior and customer service needs to be initiated at this location because this staff is simply ruining the Kohl's brand.
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January 2024 by Nk S
Good place to shop. Convenient Amazon return location.
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January 2024 by Jim Martin
It's always a nice place to shop
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January 2024 by Sujoy Sarkar
Great bargains. But I wish their inventory was stocked better. Most sizes were large or extra large. I am a medium. But the clothes I found were great!
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January 2024 by Julie Oneal
Elnora was AMAZING! She always is. Pleasanton store is by far the BEST Kohl’s I have ever been to. Everyone I have ever dealt with there has been super friendly and helpful. And the store is always so clean.
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January 2024 by Jesus Angel Espinoza Hernandez
Good assortment and variety
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January 2024 by joanie722
Outstanding customer service by Stephanie when I went to shop for an outfit for New Years Eve 2024.
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January 2024 by Diana Alvarez
Nothing like it used to be. Sad really. Nobody looked happy to be there. (Employees) didn't find anything I wanted.
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January 2024 by Miguel Lopez
Sweater season
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January 2024 by AARON M
Great service
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December 2023 by Christopher H.
Not sure what all the bad reviews are for ... we shop here and have done a returned for Amazon. Great each time!
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December 2023 by Thakur Timmy
Very great & the cashier surbhi she is very helpful ?
