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September 2022 by Sierra K.
Ruined my experience of something that was supposed to be special. Wouldn't come here again, and would feel terrible to recommend them to someone I care about. Disappointed in myself for not reading the 1 star reviews ahead of time because they couldn't be more accurate.
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April 2022 by Zaigham Ahsan
The lady there is super nice. We got a great deal. We visited all the jewelers in the mall and the diamond company gave us the best deal.
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April 2022 by Luis Recio
Love ❤️ this place they made exactly what I wanted for My lady who im getting engaged ? to 5 stars all the way around thank you guys the ring is beautiful ?
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March 2022 by Cortlan C.
I am giving one star because I currently went to this business to get my pinky ring resized. This ring is from swarovski crystals and is very nice. I assumed when they resized it they would use the same as the ring but they used something cheap that now turns my finger green. Please see photo. My ring has now lost value because this business and I paid a decent amount of money for them to use something cheap to resize it. I will not be going back and my ring is now ruined.
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April 2021 by Shahneeza Shafeen
Do not buy from this place horrible service. We ordered the ring (black) with a diamond & this is what we received. When we went to go pick it up we weren't happy as the ring wasn't even close to what we ordered, Mohammed said Fauzia can work with us to fix it and that she will give us a call, till this day Fauzia has not called us to fix the ring, it has been 5 months. The ring wasn't even made by the time they told us it would be, my wedding day passed and I did not have a ring because of these people. So unprofessional and disappointing
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March 2021 by Shahneeza S.
Do not buy from this place horrible service. We ordered the ring (black) with a diamond & this is what we received. When we went to go pick it up we weren't happy as the ring wasn't even close to what we ordered, Mohammed said Fauzia can work with us to fix it and that she will give us a call, till this day Fauzia has not called us to fix the ring, it has been 5 months. The ring wasn't even made by the time they told us it would be, my wedding day passed and I did not have a ring because of these people. So unprofessional and disappointing.
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February 2021 by Jenn P.
Please stay away from this place at all costs. I had to come back twice to the oakridge location and twice to this Pleasanton. They are the rudest and do not know what they're doing. I purchased a wedding band which did not fit with my engagement ring and I went back multiple times after the jeweler "fixed" it and it never fit. Find out that that it would never have fit because of their Unknowledgeable staff didn't know that their band would have never fit with the design of my ring. They were quick to make a sale but have horrible service thereafter. I dropped off the ring to get it resized the second time and they said I could pick it up within three days. I called on the third day and they said no they never said that and that the jeweler was gone for a week. Had an appointment to get it fixed for the third time and Drove an hour and the lady (long brown hair with glasses) was extremely rude saying the jewelers machine broke and couldn't fix it. They didn't even have the decency to call me. Totally acted like she was in the right the whole time and talked over me AND gave me so much attitude that you would never expect from a sales person. When I came back when the machine was fixed, she totally ignored me and never said a word. Never apologized for the multiple visits I had to take. When I picked up the ring the very first time even though it was sized incorrectly, I asked if they can check the diamond authenticity and they said there was a certificate that proves it and said "don't worry we do good business. " - not without proof you don't. They are nice up until after the sell is made and do not want to work with you after the fact. I'm surprised they are still in business If you want to be scammed and treated like crap and need 4+ visits until your ring is correctly fitted, by all means come here.
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January 2021 by gilbert major
I really enjoyed my experience Buying my girlfriends ring . They had great selection and good service, Over all I recommend them.
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November 2020 by Cynthia Mathis
Staff VERY helpful, knowledgeable and “tuned in” to the needs of [their] customer. We [couple] are happy and look forward to seeing [our] custom item.
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October 2020 by Adrian Aguirre
Dimonds falling out of my wedding ban!
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September 2020 by Adrian A.
Dimonds falling out of my wedding ban! Got ring hand made at Stoneridge mall in pleasanton.
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June 2020 by OgSmack Aputa
Believe all the 1 stars. Worst exprience ever now that i weighed and tested the diamonds. I bought a gold ring for my wife for when we get married. The ring was sold at $600 but its worth is really $200 with fake diamonds after being told they are real. The guy knew we were shopping for wedding rings and i was originally going to buy a $300 ring but because my wife preffered the $600 we went for it thats why on my bank statement shows 2 different charges. I dont mind posting it on google because this shows how much of a rip off this place is and i dont believe what any of these 5 stars say. dont ever shop here. I MISTAKENED them for the commercial on tv. Jewelry exchange in redwood city and when I ASKED the guy, HE said it was the same one so we didnt bother to look around. Theres a reason why when you walk by no one is in the store beside the clerk. I believe in karma and remember, Karmas a B and i hope the guy who sold me the ring gets his.
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February 2020 by mobb niggz
Believe all the 1 stars. Worst exprience ever now that i weighed and tested the diamonds. I bought a gold ring for my wife for when we get married. The ring was sold at $600 but its worth is really $200 with fake diamonds after being told they are real. The guy knew we were shopping for wedding rings and i was originally going to buy a $300 ring but because my wife preffered the $600 we went for it thats why on my bank statement shows 2 different charges. I dont mind posting it on google because this shows how much of a rip off this place is and i dont believe what any of these 5 stars say. dont ever shop here. I mistakened them for the commercial on tv. Jewelry exchange in redwood city and when i went to the store the guy said it was the same one so we didnt bother to look around. Theres a reason why when you walk by no one is in the store beside the clerk. I believe in karma and remember, Karmas a B and i hope the guy who sold me the ring gets his.
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October 2019 by Sharron F.
Love love love this place. This makes service number #2 they worked on my first wedding ring and it was beautiful this time I worked with Mohammed and he was a joy to work with he made sure my ring in my Pindingt was nice and done on time I will bring all my business to this company and I will tell a friend how good they are
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October 2019 by Ju H.
Went wedding band shopping today with my lady and after making a few stops at other shops we ended up at Jewelry Diamond Expo in Stoneridge mall. We were helped by a young man mamed Mohammed, very nice and knowledgeable salesman. He wasn't pushy and didn't try to upsell anything - he just answered our questions and found us (my lady) what we wanted. Our plan at the beggining of the day was to shop around for prices and quality, then go home snd sleep on it, BUT my man Mohammed offer us a good and fair price on rings that we liked. The rings were better quality (18K gold, 1 ct. VS) then the comparable rings we liked at Zales, Jared's, and some other place. AND at a better price. So, instead of going home to sleep on it, we made the purchase and more important I made my girl happy - she's worth so it's all G. My ring is 18K two tone gold (white/yellow) and her's is an 18k white gold - both rings 1ct in diamonds at VS1 quality. I've shopped around online where, if you are willing to recieve your valuable through the mail, you can find good and fair prices so when Mohammed quotedvus our price I knew it wasn't a rip off. It wasn't a steal of a price but it was a good and fair for the quality we got. Win win. I recommend for sure. Also I should add that warranty is Included in price- lifetime warranty includes free cleaning and will replace lost stones! Two of the other places we went to charged $180 for that same warranty, go figure. AND their jeweler was on site which meant that we had to wait an hour for my lady to get her ring sized up as opposed to two whole weeks from the other other places. Excellent service this place.
