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June 2024 by Nicolette Efstathiou
Everything was great at this hotel including the breakfast. The only bad thing is no elevator.
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June 2024 by Rhys Lodge
Had a pleasant week staying at the Hyatt. Rooms was clean and had a good range of amenities inside the kitchenette including an oven and a fridge-freeze. Bed was comfortable and the shower was ok. The only (minor) criticism would be the lack of a central ceiling light in the main bedroom but that wasn't a major issue. The room was generally quiet too.
Breakfast was certainly nicer than most other hotels in the area but the variety was a bit limited
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June 2024 by Christina
Ridiculous hotel policy. Poor customer service. My father (primary booker for a 2 bedroom suite) listed my name on the reservation as well so I could get a room key since we were arriving separately. He checked in on the app and was able to get a mobile key. He had forgotten his wallet but since he did mobile checkin and paid for the room in full upfront they issued a mobile key no problem. This is standard. However, when I came to get a key (with my dad) the front desk lady (Sat 6/1 noon) said I couldn’t get a key since he was the primary. I explained my name was on the res and I had my ID with a matching address. She replied I could only get a key if he was not there. What? Why? But OK. He called Hyatt Globalist helpline who confirmed we should be able to get a key but the receptionist lady was unwilling to help saying what they did hadn’t come through. Granted our party booked 5+ suites for a wedding. Worst customer service representative we’ve encountered with completely unreasonable justifications and not willing to help.
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May 2024 by Samir Doshi
No waterbottles in room. No daily room service. Phones not working. Hyatt can do better.
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May 2024 by Kachi Martinez
First, I would like to say the first thing I noticed as I walked in was Maria ‘s big smile. She was so helpful and attentive. I had such a great time here and everyone was so helpful. I will definitely return in the future. Five stars.
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May 2024 by Marie
Rooms: Rooms were very clean, very comfortable
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March 2024 by Ursula Harlos
Food & drinks: Hervorragendes Frühstück mit Ei, Rührei, Bacon, Waffeln, French Toast, frischem Obst, Porridge, Joghurt, Bageln UND gefüllten Omeletts auf Bestellung frisch zubereitet.
O-Saft, Apfelsaft, Hafermilch, frische Milch, Kaffee, Tee...
Sicher habe etwas vergessen aufzuzählen.
Großzügig eingerichtete Frühstückraum, mit der Möglichkeit an den Tischen zu arbeiten, da es überall die Möglichkeit gibt, Laptops zu laden. Wer möchte kann draußen frühstücken. Tische mit Sonnenschirmen stehen bereit. Hier kann man sich auch Tagsüber im Garten aufhalten.
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February 2024 by churchhelp
Great value. Spacious room.
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February 2024 by Richard Johnson
Beds are a bit hard
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February 2024 by Jen Moreland
Don’t bother. The front desk staff seems to have no sense of urgency or customer care. But the “manager” seems very attentive to her cell phone so there’s that. Check in wasn’t available when advertised at 3pm even though myself and other guests had been there waiting for over an hour. Would’ve loved to have been able to settle in and finish up some work after a long day of travel. I understand if early guests cannot be accommodated on a Tuesday afternoon but at the very least one should expect an on time check in. There are plenty of other mid range hotels in the area and if I ever return I will stay anywhere else.
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December 2023 by Ebone'
New property management during out stay. Lighting outside was fixed, new washers and dryers, painted parking lot and other small things that count.
Staff was great!
Safety: In the hacienda business park area there are outdoor workout stations as well as walking paths. Felt very safe day and night. Just watch out for the skunks.
Walkability: Walling to places is not an issue in this location
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December 2023 by R Galang
First time staying here.
Was welcomed right away from the hotel receptionist. Very friendly and welcoming. Check in really fast.
Pros- Such a big room! Sad I didn’t have more time to spend there. Pros-spacious room, full size refrigerator, a big desk, a hard wire internet connection, half size stove with clean dishes stocked throughout.
Cons- Stair access only, could be tough with heavy luggage. Would definitely have to get an accessible room on the first floor if you have mobility challenges. The bed is a little hard especially for a side sleeper.
Overall, the hotel is clean. The location is pretty nice and the ambiance is really nice. Walking distance to a few restaurants. I think the next time I would definitely get a rental car so I can drive around.
I’m giving this place 4 stars because there was a hole in the carpet. That was very strange.
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December 2023 by Carl Des
Great location, newer rooms, high tech. Great service.
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December 2023 by JIm Tatro
I have never written a negative review on Google, but the Hyatt House Pleasanton has more than earned it. We are in town to be with a dying relative. As we tried to go to sleep we heard what sounded like a basketball game being played in the room above us along with yelling, laughing and running. After 4 calls to the front desk to please address the issue, we became painfully aware that they were not going to do anything. We were told 'oh they will be ending their party soon'. Now, 2 hours into their party and it is 10:40pm with no peace and quiet. The absolutely maddening aspect of this is the indifference of hotel management, or more accurately the absence of ANY management at this facility.
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December 2023 by Rea G.
First time staying here. Was welcomed right away from the hotel receptionist. Very friendly and welcoming. Check in really fast. Pros- Such a big room! Sad I didn't have more time to spend there. Pros-spacious room, full size refrigerator, a big desk, a hard wire internet connection, half size stove with clean dishes stocked throughout. Cons- Stair access only, could be tough with heavy luggage. Would definitely have to get an accessible room on the first floor if you have mobility challenges. The bed is a little hard especially for a side sleeper. Overall, the hotel is clean. The location is pretty nice and the ambiance is really nice. Walking distance to a few restaurants. I think the next time I would definitely get a rental car so I can drive around. I'm giving this place 4 stars because there was a hole in the carpet. That was very strange.
