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May 2023 by Micah C
Not even in the mall
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November 2022 by Shawn Moe
After 15 mins waiting (with no other customers)... no greeting... (needing and willing to get 2 pair of shoes for my daughter).. we left. Finishline in Macys it is.
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March 2022 by Champ Blanton
Great service every time...
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December 2021 by Pranav
AMAZING
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August 2021 by Don A.
My daughter needed some shoes to match her uniform for her game the next morning. Looked up this store online and it says they close at 8:00pm on Fridays. So we rush from Oakland to Pleasanton and made it to mall at 7:47. I pull up near the closes entrance and had my kids run there while I park the car. As I was walking into the mall at 7:50 my daughter is calling me saying they are closed. I look at the time and it's 7:50. So I proceed to the store and they have their gate rolled down with employees inside. I say excuse me a few times and was ignored. Store closes at 8:00 there's no reason I shouldn't be helped at 7:50. So I sped to this location 18 minutes 17 miles away to be disappointed and waste my time
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July 2021 by Amber H
Not impressed. Asked for a pair of shoes in size 11 for my son, apparently they only have size 9… $115 shoes and they have one size available? Worker seemed uninterested in helping or making a sale, so we left and I bought them direct from Nike.
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July 2021 by Javier Gonzalez
There is no way u won't find the right pair of shoes
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February 2021 by Scott
sad foot locker. Very little merchandize. A lot of employees wandering around. Not sure how much longer this location will be able to hold out.
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February 2021 by Johnny Doueihi
Friendly staff, nice experience
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November 2020 by Jose Estrada
Not so many shoes
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March 2020 by Natalie H.
I am not a shoe person but I was going in to get some comfy shoes for Disneyland and I asked this beautiful young lady natalie and another young man , they were very helpful and they pointed me out to the joyrides! Amazing shoes! will forsure come back to tell them about my trip! 100% recommend
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February 2020 by Gopika S.
They don't even deserve one star. WORST customer service I have ever experiences in a store. The lady that was working stood there as we walked and and when I asked her to help me she did not move one bit and just pointed in a general direction. I then told her I called last week to ask if they had a certain shoe and she said "that was last week. This is this week. I already told you we don't carry it". Very rude and I will NEVER shop there again. If you're looking for shoes and are the mall I would go to Shoe Palace. They have almost the same selection and have far better customer experience.
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January 2020 by Remus T.
Horrible service from the minute I walked into the store the guy with the arm sleeve tattoo was extremely unfriendly looked at me and then turned back to his conversation with another coworker insisted of greeting his customers. Then looked at where I was sitting walked passed me as if I was stealing. He then went behind the cash register to keep talking to the other workers while they had a line of people.
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December 2019 by Brian H.
Sold me 130 dollar shoes that were defective. When I went to try to sort it out, they were very unhelpful. Now I have useless shoes. I would avoid shopping here. Go somewhere reputable
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November 2019 by Michael Urueta CHST
Friendly staff members and ready to assist me with my shoe hunting needs.