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March 2024 by Abhishek Sharma
Photo person goes for 1 hour lunch at 4:30 in the evening. What a trashy service.
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March 2024 by Jungwoo Park
Adrian helped me today, and she was great! I went to pick up a hold item, and she gave me some FRAGILE stickers. Her co-worker was courteous, too. Her co-worker whose name I forgot to ask acknowledged me while I was waiting in line with a warm gesture and very professional about her job. I see here that, among all Google reviews, the two most quote unquote relevant reviews at the top of the list are negative reviews by Indians. There are a lot of Indian immigrants in Dublin/Pleasanton. I think they don't know how to appreciate American way of things. They should be much more appreciative of how wonderful these two female staff are at Fedex Office location on 6070 Johnson Drive in Pleasanton. Some of the best customer service I have got in my entire life!
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February 2024 by JY Owner
$0.55 per scan of standard 8.5x11 size document to my USB memory card. Why does it cost more to scan than to print? Doesn’t make sense.
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February 2024 by Robbert Wijtman
I dunno why y'all are bellyaching about this place. The staff were perfectly competent and efficient at their jobs.They seemed a bit tired, but maybe that's because they have to deal with so many complainers!If you want someone to talk to, get a friend.
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December 2023 by Ramanpreet Singh
What a pathetic customer service - I followed the instructions given by Adidas and packed my stuff in the box with pre paid labor and they want me to add a paper for $4 and charge me for opening and closing the box which with tape and is I don’t do it then he will take it as a damaged box and things can be stolen.Looking at this I doubt my box or items will reach destination because I asked why.FedEx if you need to make money just ask for right ways to do it instead of charging $4 for just paper - shame on you and I would prefer USPS not over you guys anyday.
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December 2023 by Manas Panda
Went to ship a computer securely packed in a re-usable box, which that was used send the compute. The customer service clerk said that I have to use one of FedEx computer box. He did not even check the box and packaging. When I said it's a re-usable computer box and packaged securely in the original box, he said, "It may be good for you, but not good for me!". Awful customer service. Should avoid it for any computer related shipping.
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October 2023 by Carole Kochan
There were two associates that went above & beyond in their customer service. The woman that helped me Sunday, 9/10 was Jammie. She made my day. She was helpful & friendly. Courteous, patient, kind and capable. Probably the most helpful associate I've had in 12+years patronizing this location. The other associate, Anna helped me on Saturday, 9/9 about 10 minutes before closing. They were both great! Super helpful and kind, polite, respectful & well-spoken. That kind of customer service is very rare in retail these days. Bravo! FedEx Office Print & Ship Center you have my business at this location! I hope both associates are recognized & rewarded for their great customer service.
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October 2023 by sareena cm
An employee by the name of Adrian was awesome and helped us very warmly. We appreciated the prompt assistance by her. Thanks!
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October 2023 by Yehoshua Sherrf
I specifically asked for a rate and the rep confirmed three times that that was the cheapest rate. $7.50 verses the $21 I was charged
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August 2023 by Atulia Mo
I used their shipment drop off service recently and the overall experience at this location was good. It was fast and painless.Will definitely go back.
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August 2023 by RANVIR SHINDE
I want to express my sincere gratitude to the FedEx shipping center for their outstanding service. The staff here went above and beyond to assist me with my shipping needs. Their attention to detail and efficiency were impressive. Not only did they handle my package with care, but their friendly and helpful attitude made the entire experience smooth and pleasant. I'm truly grateful for their excellent customer service and will definitely be returning for my shipping needs in the future.
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August 2023 by DhruvKulshrestha
If I had an option to give less than 1 star I would definitely put it here. The guy at the counter was polite however was really adamant about the quality of the box, I mean really? It’s a box meant for a return that was dropped off at my home by fedex!Update: Another Fedex location 2 blocks away from this place accepted the box. Next time I will make sure to put on scent and ribbon on the box.
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July 2023 by ZJ W
Beware when getting a passport photo here. Half of my face was covered by a very dark shadow. When I asked to have it retaken they assured me it was fine and didn’t retake the photo. Well, the embassy said it was not fine. I’d go somewhere else if I were you.
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July 2023 by Alex Moises (AJ)
Came to grab our package that was held here, fast and was in n out. Thanks!
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June 2023 by Ofe Etchie
I would like to leave 5 stars for a staff member at this location named Tyler! Tyler was very kind and helpful when I needed to print some programs for a wedding. I'm very grateful he was the one helping me because he was very patient and give me advice on how to structure the pages, etc. Thank you so much for your help Tyler! Overall, I was very happy with Fedex's service, they were very fast and had good quality.
