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November 2023 by Gina Marie Woodard
Excellent prices, stellar customer service. I love this store. They really went out of their way to make sure i had the Bluetooth headset that I needed instead of just selling me the cheapest one that I would have been unhappy with. 10/10 :)
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November 2023 by Kimi San
I purchased a new tire and got it mounted on my wheel. I wish I could remember the guy's name, because he was so incredibly helpful-- like he sincerely wanted to make sure I left happy. That kind of care and attention just isn't seen so much these days. In fact everyone on staff seemed to have the same kind of attitude. I will definitely make the Pleasanton store my favorite Cycle Gear location. Good job guys! ??
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November 2023 by Chris
Friendly and helpful staff.Pricing and inventory was ok. Staff did a great job helping with budget and fitment.Covid clearly took a toll on inventory and pricing, which is easily understood but I wish they had more in stock. Ended up having to order some items site unseen, and hope for the best.
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November 2023 by Liz Silos
Went in with my son, not really expecting anything at a cycle store. We were greeted immediately upon entering. Pretty busy on a Saturday. The employees helping customers seemed to really know what they were talking about. They guided customers and gave advice on helmets, jackets, parts, etc. My son tried on a few items. One of the employees, Diego, noticed that he was changing in the dark and quickly walked over to the changing room to let him know about the light switch. These employees are truly attentive and exuded impressive customer service. Highly recommend this store. Diego was exceptional is helping us. He is definitely a great asset to have at this location. Who would have thought a cycle gem like this existed?
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September 2023 by Paul carlino
Fantastic service. I took a stubborn tire in they tired to quickly fix it on the spot. Unable to i left it and the next day to my surprise it was all mounted. Definitely was a hard job and i am sure it took extra time effort. They didnt give in and they got my commute bike back on the road
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August 2023 by Pete
Great service. I had just come in from a long ride on a hot day for some gloves. Found what I needed and checked out fast. I asked if they sold any water, the clerk said no, but that he'd happily grab me a cup of water from the back. Awesome service!!
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August 2023 by chad oberquell
I’ve never had a bad experience here in Pleasanton. They’ve always gone out of their way to help me get what fits perfectly. I’m 6’4, 300 lbs. trying to find good riding shoes that feel good is hard to do. Let alone getting me my 5xl helmet last time. Thanks again!!Loyal customer Chad O
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August 2023 by Trish Sargentini
Solid service; Pablo helped me find an alternative back protector to fit in my jacket when the one I came in for was sold out. No pressure while browsing & was able to enjoy the shopping experience. As a result, I picked up a set of riding pants + gloves.
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August 2023 by 501Blues
As always a great experience! I got yet another tire mounted. The pleasanton shop is run by very competent staff who know bikes. Jessie the manager always makes sure im happy with my service.
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August 2023 by Gibran Diaz
Customer service is great. My wife and i had help every step of the way from sizing a helmet to having our cardo com system installed. They even took the time to show us how to use it.
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July 2023 by MIchael Mang
Tim and Drake was super helpful to me. Great people. Tim went out of his way and helped me in the most kind way i could imagine. Drake helped me picked out some great riding pants too. I genuinely feel that i made some friends along the way not just another sale to be made.
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July 2023 by Jared Allen
I’ve never had a bad trip to the Pleasanton Cycle Gear. All the staff are super friendly and helpful, but I wanted to give a special shoutout to Joey. He recognized me as soon as I walked in and welcomed me back. He also showed me all the phone mounts available and gave me great details about the monthly bike night and got me to sign up for the membership program. Great customer service. No complaints at all. Thanks to everyone for the great help through the years!
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July 2023 by Alonso Pérez
Tim and Diego were incredibly helpful, incredibly patient and extremely nice! I visited the store multiple times before making my decision and was always greeted like a friend and treated with maximum respect.Great selection, pricing and sensational customer service.
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June 2023 by D B
It was time for a new helmet. I did some research online and thought I knew what I wanted. Jesse ( the manager?) was super helpful and after trying on a bunch of different helmets, I settled on a different brand than the one I thought I wanted. Long story short, he tracked down one of the last helmets in my size in Florida. By some magic it arrived the next day. They installed my new com unit while I waited. Overall a great experience. Good job Jesse and crew!
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June 2023 by Tj Rizvi
Tim helped me get fit for gloves, a helmet, and some shoes while giving me honest feedback on items. He was making sure I was all good to go and safe. Very stellar customer service. Will absolutely return
