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May 2024 by STEAM Academy
This low rating isn't about the quality of the shoes. Yesterday, after checking out Clarks Outlet in Livermore not able to find a pair of sandals for my daughter, I dropped by this Pleasanton store.
When I walked in the store, I heard that 3 teenagers were happily chitchatting. I just walked over to the sandals section. This teen white boy, about 5'10", greeted me. I said hi back. Then he came over asking if he can help me with anything. I picked up a white pair, he rushed over to pull the sandal off my hand. I thought that he was about to show me something about the sandal. I waited for him to give it back to me. Instead, he put it away, and showed me another sandal telling me that that one has 25% off. I tried to take a look of the white one again. He moved it away from me.
I was like what? Is he thinking that I can't afford that pair? Or because I am an Asian? Ironically, I was wearing one of my favorite pair of Clarks boots. If he knows their shoes well, he would have guessed that I like Clarks shoes.
Too tired after teaching the whole day to deal with that type of service. I left the store without checking other shoes.
I will stick with their Livermore outlet store. A few months ago, their Livermore outlet white lady associate recognized and complimented my Clarks boots, and showed my daughter and me different style boots. We each bought a pair. My daughter wears her Clarks to school almost everyday since then.
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December 2023 by Payal T
Clarks selling Cheap material shoes? Bought office wear and sole started coming off from the toe and tearing in less than 2 months. Went back to get it repaired and apparently they don’t offer repairs on shoes or warranty once sold. I am a Clarks frequent buyer and did not expect the shoes to go bad in 2 months!! NEVER BUYING FROM CLARKS AGAIN. Lost trust! Be careful while buying from this location. Not the same leather as before. Rather spend my money on other trusted brand
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April 2023 by Eric Carroll
Very BARTable
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February 2023 by G P
Came here during the holidays and the store was extremely busy. Staff were very helpful and explained the store layout and current sales very well.
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April 2022 by Travis Smith
Redhead was so helpful!
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January 2022 by Lailoma Samadi
The employees are very nice !!!
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October 2021 by Quinn Hansen
Lorie was absolutely fantastic. Helped me with a great pair of boots. Highly recommend.
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July 2021 by Luis Alfonso Carbó Aponte
Great shoes amizing quality ... really comfortable
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April 2021 by Wendy Bojinliston
Great customer service and a bargain on shoes. Clarks shoes are so comfortable.
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March 2021 by Linda C.
I had the same experience MJ C had. I attempted to return a pair of shoes that I bought at the Walnut Creek store a few days previous. The sales lady seemed immediately suspicious and asked if I had worn the shoes. I informed her that yes I had worn them in the house for no more than half an hour when they started to hurt my feet. She opened the shoe box and spotted the tiniest amount of dust on the sole and said she would not accept them because I had worn them and they were dirty. The shoes were not dirty and I was stunned. I could tell by her attitude that she was NOT going to change her mind. I left and promptly returned them to another store that accepted them readily. I wont be shopping at that Clark's store anytime soon. Buyer beware.
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January 2021 by Mari L.
Jonathan was awesome! He was patient and accommodating to my mom who was was looking for shoes. He and his coworker brought all of the shoes in her size (11) and offered multiple times to order shoe online if they didn't have what she liked in store. The other two employee were also very friendly. Even though they had limited styles in her size we were able to find two pairs.
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December 2020 by MJ C.
The sales, Griffy, is super unfriendly. She tried so her best to NOT let you make return! I ordered a pair of boots online, and those did not fit. I brought those to the store and asked to return. Griffy refused to accept the return because she said I wore the shoes already. I said I only tried it on once, even the label on the bottom is brand new! She said there is some dust on the bottom. I said I have to try it on the floor that caused some dust, and I showed the another shoe which I never tried, which is also brand new. Apparently I cannot only wear 1 shoe to outside. Even any customer tries those shoes in store, there would be dust on the floor! I offered if I could wipe it clean, she said no, the reason is she already saw that shoe with dust! I strongly suggest this compant to hire someone smarter with sense of customer service. Also, I say bye to Clark's, and I will never shop this brand again.
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December 2019 by Sheila c.
Ok , I WILL be shopping here Monday ! The mall was all but closed down , gates pulled ; as was Clark's . We were crossing the walkway and a lady was locking the doors , she saw us. Opened the door a bit and asked " did you want to come in?" WOW , no we had not planned on it ,however as Fate would have it , I had a spinal fusion , took a nasty fall last week , so good shoes are a must now . I don't know your name , however you will know who you were . In a time where the people working in malls are spent , and flat out exhausted with extended hours ,most slam their doors or pull the gates half way , at least 15 minutes prior to quitting time: and this wonderful lady OPENED the door and would have stayed to help us , thank you
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August 2019 by S P
Store is well organized. Limited variety of shoes available to see no try. All sizes especially wides not available. When I went the register was not working. Sales person was trying her best but in vain.
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December 2018 by Prarthana Gupta
Quality collection
