-
December 2023 by Irene Diaz
They have good things here, some at discounts and others on special but I recommend it.✅️♥️☺️
-
July 2023 by Joe Johnson
I am always worried buying shoes because it takes a few days to really know if they fit. I got a pair here, but after wearing them a few days I got blisters. Unfortunately I had misplaced the receipt. I brought them back. The staff was extremely helpful, the search all the receipts on the day that I bought them until they found it and made sure I got a full refund. Thank you, guys.
-
April 2023 by Oscar Sanchez
Good, pleasant customer service. Came in on a Saturday afternoon, not busy at all.
-
January 2023 by Usuf A.
On Jan 01, 2023 I visited Champs Sports in Stoneridge Mall in Pleasanton, CA to buy 3 pairs of Nike Shoes, one each for my 13 yr old son, my wife and myself.The staff were friendly and helpful in helping us try 4 different styles and keep aside the ones we liked. The employee who was helping us kept the 3 sets on the cash counter, so it does not get mixed up.However, the manager of the store took those 3 pairs to the backroom, so when I was ready to check-out, the shoes were nowhere to be found. The manager refused to cooperate in looking for the shoes in the back-room. Instead, he sent another employee who could not find the boxes. The manager would not say where he kept those 3 boxes.In the mean-time, I asked a question to the manager about any available discounts we could avail since I was buying 3 pairs of shoes, like a 50% off on 2nd pair etc. He got very upset on that question, and asked us to either pay the full amount or leave. At this point, the shoes were still being traced.Finally, the employee who had originally helped us in trying various styles went to the back-room and came out with the 3 boxes. Surprisingly, they were tactically kept in a place where it was difficult to find it.At this point, the manager was getting rude with me about the discount question. I was surprised and asked him to just be polite. Instead, he started yelling that he is not my 'wife' or 'son' and so he does not need to learn how to be polite with me.By this time, the cash register was ready for me to swipe the card. I paid for the 3 pairs totaling $650.00. The manager asked us to leave the store immediately. I asked him to at-least place the boxes in a bag. He did that for one box, and started making excuse that the other boxes are bigger than the plastic bag, so just threw the boxes and the bag on the counter for me to figure.At this point, my wife decided that enough was enough, and she asked the other employee politely that she does not want to buy the shoe anymore, because of how rude the manager was behaving with us. My son just decided to leave the store and sat on a chair outside the store about 50 feet away, as the whole experience was getting extremely unpleasant.One pair of shoes was returned out of the 3, and I insisted the other employees that I have already paid and all I want is to get the 2nd box inside the plastic bag. The manager shielded all employees from talking with me, and instead started a duel of how he is not my 'wife' or 'son' and so would not take any instructions. At this point, all I wanted was to get the other box in a plastic bag just like the 1st box, and leave the store. All other employees helplessly watched as I was recording the conversation.The manager did not tell me his name. He also did not allow any other employee to reveal their names. Instead, they turned their badges inward so I would not see any of their names, while I was recording.Finally, the manager walked all the way outside the store where my son was seated, and placed the box in his hand, came back inside the store to the cash counter and threw the plastic bag at me. He then pointed us to leave the store. The other 4 employees were lined up just watching and none of them dared to speak a word.I felt unsafe, and called 911 that I feel threatened to even leave the store as they are all just lined-up there, while the manager was getting ready to somehow engage me in a physical fight with him. He took off his employee shirt and started punching in the air pointing his punches towards me. 911 was on speaker phone, they heard the duel playing out, asked me to come out of the store while I was on the line, and immediately asked the Stoneridge Mall security team to reach the place. I came out of the store, took my family 25 yards away from the store till the security arrived. And explained the whole situation.I requested the security guard to stand near the door of the Champs Store so I could walk past it to the exit of the Mall safely with my family.I would never in my lifetime shop at the Champs S
-
November 2022 by Alec W.
Had a very nice visit at champs sporting store . Was able to find myself two pairs of nice shoes two hoodies basketball shorts and a warriors hat.They have a special for the champs hoodies buy two for price of one. They also had 50% off all shorts. The warriors hat is definitely one of a kind shoes how many championships they won on it. Very happy with all my purchases and all the associates were very helpful and nice every time I was in a different section someone was asking me if I need help. And small talking with me.
-
August 2022 by Gummi Bears
Online purchase… arrived with a plastic security tag. Really? SMH
-
March 2022 by Michael McWright
This shoe store was great. I am assisted by nice staff and help me to get the best pair of shoes. They have a nice pair and great quality as well.
-
February 2022 by Jun Valenzuela
Helpful staff. It's champs, been around forever.
-
January 2022 by Art Sardillo
Online purchase… arrived with a plastic security tag. Really? SMH
-
December 2021 by Karina D.
Thank you Reenah for your great service this evening! You were very helpful & quick on getting my shoes. I appreciate your great customer service especially during the holidays. Hope you get recognized! The cashier too... Jaeden (gentleman) thank you for having a positive attitude!
-
October 2021 by Shannon Johnson
Prices are it. Great customer service too
-
September 2021 by Scott H.
Very impressed with their selection of shorts and t-shirts. Maybe I showed up on the first day the stock came in, but they had just about everything. employees were not excessively aggressive, but they were friendly.
-
July 2021 by Jane Sung
Horrible, unprofessional, and not worth going in. Walked in the store today at 3pm on a Saturday by walking thru a conversation between two employees at the entrance who don’t greet. The conversation was not one for the work place. Walked the store and did not get greeted or asked for anything even when I grabbed a shoe. All the employees were gathered at the front while the store was full. There should really be a self checkout option added here to make up for the lack of help other stores thrive in providing. Walked out, and thru the conversation between employees as one with goofy hair was standing on some rack or whatever thing is at the front. Do better please.
-
January 2021 by Rajbir R.
Train your associates to be more professional and courteous. Engage and be nice. Customer service here is horrible, and I'll leave it to that. I came in to purchase a specific pair of shoes, and I was told they do not have any in stock. That's fine, but they didn't offer me any solutions to order online or anything to help me locate a pair. I ended up finding shoes at Shoe Palace, which is upstairs, and the customer service is way better. Thank you, Charles, the GM who took my feedback. Apply it and allow these individuals to grow and gain some skills in life.
-
August 2020 by Mike Urueta (IRONMAN MIKE)
Always greeted with friendly staff and great service from the Champs team.
