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March 2024 by P S.
Definitely a case of getting what you pay for. Not entirely sure how this property secured a "plus" designation as there is nothing plus about this location. Its damn near a SureStay if it weren't for the breakfast. Located right by a freeway, and I was told there was earplugs in each room. Found the card referencing the earplugs in my room but no actual plugs. Whatever, the noise wasn't that bothersome. I had requested a top level room close to the elevator. Was given the top level room after I requested it at check-in. Was assured the room was "near" the elevator. Spoiler alert - it was not. It was actually as far away from the lift as possible. Room was clean enough, had nice water pressure and hot water in the shower. The coffee maker is a Keurig which is always nice and the fridge is an actual small fridge with freezer area and not the usual square "cold space" found in some hotel rooms. Cons: the charging ports on the lamps only worked when the lamp was on and the connections were so old and worn out - half the time the simply didn't work. I didn't think the bed was all that comfortable, it was pretty rock solid but I get that bed comfort is pretty subjective. There were some pretty sus stains on the office chair. I rolled that thing in the corner of the room and tried to forget about it. The door and its locks left a lot to be desired. This place is using the old swing bar style which doesn't leave me with a lot of confidence. You could feel a super cold breeze through the door jams. I would definitely recommend bringing your own door lock/alarm. This area is a little hard-up for decent hotels so BW gets the job done but I won't be returning when I come back for my annual event in this area.
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February 2024 by Josef M. Norseman
A well run property, and at an excellent price point. The breakfast had ketchup in a pump dispenser, I've not seen that before. Much easier to put on my scrambled eggs.They're serious about the no smoking, a room near me had the "deodorizing in progress" sign up, yep, someone smoked/vaped, and they're getting charged.I'd stay again, no doubt
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February 2024 by Ekaterina C
Friendly staff, very helpful, brilliant service.
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February 2024 by Melissa D.
I received a promotional email rate through Best Western Rewards, only $84 +tax for a king bed. It's clean, tastefully decorated, and comfortable. It comes with a mini fridge, microwave, and Keurig coffee maker - all things always appreciated. You can hear freeway noise, but I didn't knock it down a star since they provide ear plugs.
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January 2024 by The Artist Formerly Known As
Great staff.Great property.Great rooms.Great breakfast.Great price.Great stay.I dare you...
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January 2024 by Maleah M.
Absolutely horrible and disgusting! The staff is extremely racist, mean, and degrading. The two men that assisted us in check in would not acknowledge my Asian fiancé one bit, and they collectively talked down to an older couple. It was appalling. When we took advantage of the free breakfast. Everything was gross. Soggy food, water down juice, etc. and the chef woman was a completely unprofessional in serving us. She was rude, condescending, and was pointedly ignoring us. I would not come back here if it was the only option. This was a poor choice hotel. And that is the staff. The rooms are disgusting. A slick film over everything and a some what mildew-like sent. They clearly do not take room service seriously. DO NOT go here.
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January 2024 by Sally D.
What I liked: fantastic value - it was something like $112 for one night, although I noticed my refundable $100 deposit hasn't been refunded yet; very near major freeways for easy on, easy off access; and super clean, comfortable rooms. What might be improved: the towels were very thin; breakfast eggs were powdered and the bacon was the thinnest, fattiest, undercooked ever - but there were other options - nonfat Greek yogurt is what I ended up with; restroom is needed in the lobby - we had driven quite a distance and had to use the restroom - my husband had to leave in search of one while I "held it" and tried to quickly check in to use the restroom in our room. I'm guessing the area is very sketchy, hence no restroom in the lobby. Conclusion: I am willing to pay double or triple the amount to have a better hotel
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December 2023 by Isabelle S.
Hotels can be difficult to review as experiences can vary depending on many factors. I have stayed here many times. I come to the area every month and stay for about a week at a time for the past 2 years. The staff is always accommodating and pleasant. Marisol is a sweetheart. My stays are always hassle free. The rooms are clean, housekeeping staff is nice. They can be a little stingy with the towels but if you ask nicely they'll give you what you need. Fridge and microwave in the room along with the standard amenities. It's not a luxury hotel obviously so if you are into fancy places you should spend the extra money and stay somewhere else. This is a simple, clean, no fuss place to sleep. There are several food places and gas stations that are walkable as well as a Starbucks across the street. The freeway is very close and can be noisy. The noise does not bother me but some may not agree. The hotel polices are standard, $100 card deposit required at check in. Released after check out if no damage occurs. I've never had any issues with overcharging or anything like that. They allow pets as well, i don't know the fee off the top of my head but it's not a ridiculous amount which is nice. The best way to book is directly thru the hotel, their rewards point system is my favorite of all the hotel chains. They have a great free breakfast with lots of options. They have quick snacks (muffins, yogurt, breakfast bars, breads, cereals) as well as hot food (eggs, bacon, sausage, waffles). Clean breakfast area with lots of seating. I have enjoyed all my stays here and i will continue to stay here whenever i am in the area.
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October 2023 by Leo R
Clean rooms, well managed and friendly staff. Like the other reviews freeway noise but
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October 2023 by JR FLORES
First time hereEverything went wellClean roomsVery nice
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June 2023 by Cortez P.
This location customer service is the worst.I'm a disabled veteran and overslept and they charged additional fees. There are many options in the area I advise you to stay there instead.Horrible customer service.
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June 2023 by Angela B.
Day 4 of thos place continues to give bs run around about the GM who has refused to call back since last Wednesday! They think it's a joke to be giving me run around about MY MONEY! Stayed last Monday, showed my service dogs license, and was scammed out of $100 deposit that by federal laws you can't charge me! They keep sending me to voicail where the GM refuses to answer it! It has been an entire week They have held my deposit!
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May 2023 by Carolina W.
Marisole could use some serious lessons in customer service. My husband was told he was lying and she was rude after we went to renew our room with a rate given to us by a manager on-site. She called who she said is the "real manager" and he was just as rude and claimed to not be the person we spoke to. So they refused to honor the rate give to us by one of their people. She also claimed Mon-Wed is busiest time for them which is also bull. Hotels are busy on the weekend and the most expensive. This trip has been hard enough and now they aren't honoring the rate given to us leaving us looking for an affordable option. If you don't want to honor a rate ....fine. But you don't have to treat people so horribly. We usually love the Best Western brand because of its customer service and will be coming to the Bay Area quite often. It's unfortunate we have to scratch this place off our list now. It's hard when these places are individually owned. Ya never know who or what you're going to get. It reflects on the owner when you are treated this way.
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May 2023 by Patrice Brown
Very Clean and It's Non-Smoking which is a Plus in My book. Breakfast is served from 6:30 to 9:30 which is cool.
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May 2023 by Gary Ash
Considering the proximity of the converging interstate highway… the rooms are very well equipped, comfortable bed, excellent / friendly service, and breakfast is well done. Nice work Best Western plus!
