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December 2023 by Ken C.
Bought chicken pot pies here yesterday... i guess they dont know how to make them in pleasant hill... after cooking it had ONLY CHICKEN... dry 30min cooked chicken with a pie crust atop... ... we called to ask about what the store would do for us and the employee said to bring in pur pot pies with the box and receipt... well since we dont live close we bought some at our normal safeway and they were delicious... AVIOID THEM AT PLEASANT HILL
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November 2023 by Leena M.
As I was checking out there was some triggering words due to my autism spectrum disorder that Kim said to one of her employees. I'm not going to mention it on Yelp since it's a little personal so I hope that I could talk to a store manager in detail about this via email. I heard her talk to her employees at the self checkout so I'm not going to mention it on Yelp since it's a little to personal. I also don't like how the water bottles are right by the check out stand and they should be where the sodas and other beverages are in that specific aisle, because if the store is crowded or there is a long line people will be running into customers that want to buy bottled waters like myself due to the tap water not being good in my house. Also, there is a lot of homeless and drunk people in the parking lot no matter what time of the day I come to this store. So I literally now feel unsafe shopping at this particular Safeway.
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October 2023 by Diana R.
What is going on with this bakery? I went here this Saturday to order a cake for Monday morning. They had a cute cake with M&M's on it, but wanted it with all chocolate inside. First off the energy coming from behind the counter made me feel like they didn't even want to deal with me, but I thought maybe it was just my imagination because this is a supermarket after all, well no, I was right. They let me know they couldn't have a cake done Monday morning and were taking no more orders for Sunday evening. I just said, " ok, thank you" and left. No other options were given. They obviously don't want customers to even approach the counter, the tone alone made this obvious. That's no problem for me, because there are many other options out there. I don't have to deal with the mean girls club.
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August 2023 by Lindsey S.
I'm sorry prices are absolutely ridiculous. Unfortunately I do come here often as it is the only grocery store close to me but after my shopping it will most likely be my last. All of this was $41, I'm making myself a salad for dinner and having a drink $41!!!!!
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June 2023 by Sheryl W.
Do not get into Rhonda's checkout line. Today is Friday, she did not give me the price for the 5 dollar Friday products I bought and then when I came back to ask her why, she told me it was not Friday. also I had some items from the 50% off clearance section and she told me all of my items were not on clearance. I told her they had rows and rows of them there, but she said they didn't belong there. so I told her I didn't want them, so she set them aside but she rung one up anyway! so I paid for it but she didn't put it in my bag. By the way, they were on clearance even though she insisted they were not. when I came back into the store, she told me, "you said you didn't want it." But, I didn't want to pay for it and not get it! For some reason this woman did not want me to have anything for the sale price! what in the world is wrong with her? you should have heard they way she talked to me. unbelievable.
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May 2023 by Ashley W.
The service from the employees behind the deli counter at this location is seriously terrible.
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January 2023 by Nath C.
***Shout out to Kim at this Safeway, Contra costa Blvd, Pleasant Hill. She's friendly and helpful. 4 **** Larger Safeway with moderate amount of items and products. Pretty neat at times. Only thing is: there's always drunk people in the parking lot. They're rude too!!! Also, a deli staff lady is not helpful or friendly at all!!! Have been to nicer staffed, helpful Safeways.
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December 2022 by Jasha DiDomenico
Best prices in town
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December 2022 by Jules M.
Once again I went to the Safeway near me. This time I kept my receipt. Saron was my checker again. He was just as rude and incompetent as the last two times. Third visit and I was stuck with Saron at check stand two. Again. The bagger was the same person who didn't give me my purchases the first time. I kept my receipt. I was overcharged again. I have spoken with Byron twice and Eric once regarding these issues. Byron alleges this situation is being investigated. He was rude and said he couldn't see my transactions unless I came in and showed my receipts to him. I am a C-Level Executive Assistant. Management can't see transactions. I don't believe this excuse. I read him all of the information he requested from my receipt but he still refused to do anything. I have been a customer for years. I have never dealt with anyone like this. I have a strong relationship with many of the staff. Amy was a treasure. When I spoke with Eric, I told him about my bond with Amy. I also told Eric that I bought Amy a bracelet to match the one I had and she loved. This was a rose gold and diamond bracelet from Neiman Marcus. Saron, and his minion bagger, continue to mess up my groceries. I paid cash and Saron still overcharged me. Saron and his minion have harassed me for a week. Apparently, being overweight and male, is acceptable. Bullying women appears to be this jerks go to.
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December 2022 by Zack N.
Everything always out of stock 6/10 items I shopped for were not available. Premade chickens or fried chicken? Good luck. Dirty floors. Any other Safeway around here is better. Shameful. Better when it was Save Mart. Way understaffed and disorganized.
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November 2022 by Lisa S.
Safeway bakery. Friday late afternoon I came by to place an order and was greeted with we are not taking any orders! Taken aback I explained I was placing an order for Monday afternoon pick up - oh the clerk exclaimed. I should have turned around and walked out but I stayed and placed an order. This locations bakery has done amazing cakes for us in the past so I did not think twice about placing an order for a 1/4 sheet cake for the awards dinner for our high schools girls water polo team. On Monday I arrived at the appointed time and there was no Safeway clerk in or near the bakery. I pressed the button for help - 10 minutes no response and then walked to the front of the store seeking help. Eventually a manager came and brought me back to the bakery. They pulled my order and to my horror I received a cake that looked like a 5 year old decorated. Instead of reading what the cake was for they wrote on the cake the whole statement! Now I'm in a bind the event is the same day as the pick up. No one who works in bakery was there to speak with. I'm embarrassed to bring this cake and I was charged full price!!! Never again!!
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September 2022 by Joan S.
Best Place To Eat Sushi. It makes fresh and clean. The good customer service and helpful.
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July 2022 by Dana M.
I bounce between this store and oak Park Safeway. I stopped going to countrywood Safeway because a new employee embarrassed me in front of a line of customers. I go here because they care and most of the time find u a bagger. I am disabled and live in pain. No one can tell so the let me bag 300 dollar orders. I love John he's the best. They bring many stock people to check and I appreciate that. They also work very hard. I appreciate all baggers - thank you from the bottom of my
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March 2022 by Saba R.
This store is a mess! I walked in yesterday evening with my 11 year old. There was a woman being accused of shop lifting and it was a disaster! Store employees were all not working and gathered around watching the show. She was allowed to yell and scream all obscenities as loud as she wanted with my child around. When she eventually stormed off, again employees were running around laughing and not working. The Starbucks employee didn't even acknowledge us wanting to order a drink because she was very busy. We stood there and when eventually got her attention realized she also doesn't care. There was no store manager present yesterday which maybe explained to some extent why it was a disaster. Silver lining- It was a good learning moment for me to teach my daughter.
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March 2022 by Ted T.
At the entrance of Safeway there was a special plastered all over the single slice cakes $1. At self checkout paying for my shopping one cake rang up $1 and the other $2.99. The clerk there was so sweet to adjust the price and on my Safeway app there was a $1 off for any bakery item purchase of $1. She credited me that coupon also without question. Made me feel like a special customer at Safeway. Safeway is my go to shopping supermarket.