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March 2024 by Kate Mahoney
I had to move my stuff into storage while I moved out of state. I just moved out of my unit because I came back to the area and all my belongings were in great condition.Ellie, the property manager for this location, was also wonderful. She was responsive, she checked in with me during the move out process, and she really went above and beyond. I even had an issue with my movers misplacing some of my items, and she helped me track them down. I would highly recommend this location!
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March 2024 by Ralphie Reviews
Stay away from Public Storage at 245 Hookston, Rd in Pleasant Hill, California. I went to rent a unit and the property manager Ellie was turning people away. The property manager told an elderly man she could not help him because she had to leave early. Then she told an African American she could not show them any units because she was leaving. When you check their website it shows they are open but the property manager was turning people away. The district managers have no idea how poorly their locations are bing run. This location in my opinion is racist towards African Americans and elderly people.
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March 2024 by David Doyel
I have been renting spaces the Pleasant Hill (Hookston rd) location for a few years and your current site manager Ellie, has been your best choice yet. She was very helpful, cooperative, a problem solver, and most important… NICE! Billy L., if you’re out there, she’s a keeper.
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March 2024 by Erica Wade
Elle was amazing. She helped get me the correct information on gaining access to our father’s storage unit after he passed. Elle is extremely friendly and helpful, this location is blessed to have someone so amazing on their team. Thank you Elle for being so helpful.
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March 2024 by Judy Acker
The 5 stars are for Elle who works at this location. She is very organized, polite, personable and efficient. The location is good and the property always seems clean.
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December 2023 by Kids Guerrero
Storing the stuff here is not the problem. The problem is trying to get a hold of the office by phone. There is no direct line. Plus, the hours are not convenient
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December 2023 by Ilona Ivuts
I just want to take a moment of a gratitude and say thank you to a management of Pleasant Hill location! The way girls handled the issue, deserves a huge thank you and a promotion.I am a happy customer and glad I chose this location and company.Thank you.
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December 2023 by chuck nelson
The onsite manager Chelsea was so helpful and professional it was so easy on me she was wonderful.
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October 2023 by Jon Van Woerkom
I was in a jam with my locker unit - the bolt and Latrese and Kimberly came to my Sid. They deserve a raise!
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October 2023 by Alethia Mitchell
Ladies here are great phenomenal customer service. I will definitely come here again as long as latrese and Kimberly is here
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September 2023 by Bernie S.
Break ins and burglaries are a regular occurrence at this facility. Owners need to step up, but don't seem to care. Until they secure the facility with some barbed wire or 24 hour security, I would recommend you find another facility.
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September 2023 by Lovepreet Sandhu
Latrice was super helpful and sweet! She was able to answer all of our questions and gave us peace of mind!
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August 2023 by Mona Khabiri
This facility is a nightmare! Very rude and irresponsible. Zero customer service. They do not respond to you and they mislead you in giving you wrong information and then overcharge you. Do not store your stuff at this facility.
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August 2023 by Alexandr Khalameyzer
Latrese, the facility manager, provided an excellent service. She was very patient, friendly, and professional, provided us with detailed information on options, pricing, and availability. She showed us all the units we were interested in, explained how to open and close our storage, access the facility, and helped to install the app, completed all the paperwork, and explained details. She exceeded all our expectations. The facility is clean and well maintained. Thank you Latrese!
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August 2023 by Angelina Christine
Lisa Marie the manager of the pleasant hill public storage restored my faith in the company as the customer service people on the phones were terrible and all they wanted to do was Make a booking with me. They got my name wrong and the day wrong! But Thank heavens Lisa Marie the manager of Pleasant Hill actually retuned my call and made everything right again! Love her! Five star experience! Angelina Preza
