-
March 2024 by Denis G.
Stephen the time to review my estimate and go over my options, giving thoughtful consideration to my needs. Thomas skillfully serviced my car, even showing me the area of my car where I will need some work. My part was ordered quickly, and Stephen me up to date on all developments throughput my repair. Thank you to the entire team there. I have been coming here for years, and will continue to do so.
-
March 2024 by Jim W.
I have used Pep Boys in Pleasant Hill for nearly 20 years because I received good service up until now. I don't know if it's the management or corporate changes. On Jan. 4th I called for a price on a brake job on my 2017 GMC 1500 and was told $209 per axle. I was headed out of town on a road trip in a few days so set first appointment on 01/05/24. After arriving they told me I needed rotors so it would be over $1300. They then said since I was a loyal customer they would do it for $1183; I agreed and they did the job. Then today, 3/20/24, I had Valvoline change my oil and was told the brake fluid was low and they can't top it off so I went back to Pepboys to have them take a look. They said it's not at max level but they could do a brake fluid change for me for $69.99. Then was told can't top off the fluid and they don't do brake fluid top offs or changes when they do a brake job. Worst automotive service I've ever encountered. Don't take a chance. Jim W. Martinez Resident 44 years
-
February 2024 by Barden Frankel
Requested work not done timely, apparently due to staff shortage (I wasn't notified ahead of time that car would not be ready at the advised time).
-
February 2024 by Khelmer Manalo
Very helpful! Will definitely come back again.
-
February 2024 by Gerard Dcruz
These guys are awesome, love their work and the way they entertain their customers!!!! Highly recommend them
-
February 2024 by bayco inc
Had a 9:30am oil change appointment, got back at 11am and the car wasn't pulled in. You would think if you have an appointment it would be faster.
-
February 2024 by Christina M.
I did a walk-in for a basic oil change and a tire repair because one of my tires had a screw in it. Online they were fully booked with appointments so I took my chances with a walk-in and they were able to take me. I was in and out in about 45 minutes. Stephen at the front desk was extremely helpful and super patient with me and got me in And out! Stephen was super awesome and super informative with a couple of other questions that I had. He made it a very quick and painless experience! definitely appreciate the mechanics. They were very sorrel with the check of my vehicle.
-
February 2024 by Alexandra Consulin
Today I had terrible service at this store. The attendant was extremely rude to me and vehemently refused to give me information. I was a Pep Boys customer, but after what happened today, never again! I do not recommend!
-
February 2024 by Anna Lee
Friendly, helpful
-
February 2024 by Xin Chen
I recently had a disappointing experience at this Shop. Despite arriving before another customer, we were overlooked and the employee chose to serve the person who came in after us. This resulted in us having to leave without receiving any assistance. The lack of attention to basic customer service and fairness was frustrating and left a negative impression. I would caution others to consider alternative options for their needs.
-
February 2024 by Howie
Steven is very helpful.
-
February 2024 by David D.
The rating suits this place perfectly. My one positive is that Jennifer and Robert are friendly, easygoing reps. If you need a rideshare inspection done, this place is reliable. Otherwise, it is not. I thought I'd give them additional business and had a wheel alignment scheduled for today. They tried to sneak in a couple of garbage additive services to my total and they didn't put up a fight when I questioned their existence, having removed them thereafter...I was told it would take an hour to an hour and a half to do a wheel alignment after replacing a coupla tires. I thought I'd call ahead to see if I could get serviced earlier and they welcomed me in 30-45 minutes prior to my appointment time. Two hours later I was informed that my car hasn't been worked on, nor touched, and the tech assigned to my vehicle was off at lunch. No one knew when he left, where he was, or how long he'd be gone for. No one knew my car wasn't being worked on. Communication seems to be the big problem at this location. The fact that nobody checks in on anybody doing any work is disconcerting. Highly disappointed and won't be returning. Unless you want to wait in-house, inhale rubber for two hours with ion programming in the background while your car isn't being worked on, I don't recommend 'em. Support your local trustworthy mechanic, not the middle guys charging dealer prices.
-
February 2024 by giorgina barcena
My Go to place for oil change.. good service and great deals..
-
February 2024 by Michael Gomer
Very satisfied with the service. Guys at the counter were great, Need a better selection of magazines in the waiting room,
-
February 2024 by Joaquin Jimenez
I've been a patron for over twenty years. Always great interactions with helpful staff. I got my oil changed and tires rotated on my SUV and I was in and out in less than 1.5 hours even though they were short staffed that day.
