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“We have bought several items here over the last few years. This weekend we worked with Rolf, who was very helpful. We were just adding an ottoman to match our previous purchase, but he took the time to help us find just the right size and height. With Covid going crazy right now, we appreciated that he wore his mask properly and maintained appropriate personal space.Now if they would only do something about the 50 year old depressing music in the store, it would be a perfect shopping experience.”
“I was thoroughly impressed with the customer service I received at the Mattress Firm in Concord. Jason was very personable and knowledgeable on all the different mattress options and with his help I was able to make a decision on a mattress. Jason was able to thoroughly answer all my questions related to mattresses and bed frames. The store is also great as you can try out the mattresses before you buy and the sales reps can answer any questions you may have.”
“Zubia helped me find the right pillow, and had excellent suggestions on my sleep position. Very knowledgeable and I’ll be back! Thanks.
-Colton”
“Ty was infinitely patient with my husband and me when we were buying a mattress. He was knowledgeable, kind, and explained all the nuance of each and every mattress. He allowed us to try them repeatedly until we found just the right one. The delivery and set up/take away was seamless. Ty also gave us a great deal which we appreciated. Highly recommend.”
10AM - 8PM
1245 S Main St, Walnut Creek
Mattress Stores
“Our 2nd purchase here. Why? ..Ashar (Art)!!! He is the reason we would only buy here ....feels like family, knowledgeable on the products, questions our sleeping habits in order to lead us to a proper mattress for us, non pressure, friendly, 100% attention to us while 'shopping', referring us to other establishments to purchase a headboard frame, well this could go on and on.
Just know that Ashar is what is right about a salesman for he shares information without being pushy.
Thank you.
Add on...Eduardo enters the scene and I must say he has me feeling like family. His attentive and wise counsel about some questions I had were so appreciated and handled an exchange with such breeze.
Thank you Mattress Firm for hiring knowledgeable 'family'
Dellyn”
“Great experience working with John the store manager! Called in for a box spring and he got me setup with free delivery for the next day at a good price. Will be back for future purchases.”
“Our visit to Mattress Firm in Walnut Creek Ca was a great experience. Andrew was an exceptional representative having the answers regarding bed frames and mattresses. A big thank you to him for giving us a couple of options before making a decision on a purchase. Thank again”
“James at the Walnut Creek store was truly wonderful! He patiently helped my 85 year old
mother pick out the perfect recliner and thoroughly answered every question we asked. He is so knowledgeable about each and every product he has at Relax The Back. Thank you James for giving us a 5 star experience!”
“We have purchased some furniture here and had a very good experience. Some fun pieces, big showroom and a little something for everyone. The people that work here are very attentive and helpful when you are purchasing or if you are undecided.
The 4 ⭐ review is more for how annoying it can be when you just want to look around uninterrupted... Salespeople can be too invasive and I'm assuming due to commission. In the last three visits here, we were bombarded with too many questions that just continue to ruin the experience of looking around. Even when you say, "No thanks, I've been here before. Just looking around".
It's becoming a hassle to want to walk into your store and browse.”
“Bought a table from their showroom, as shown as it was cheaper. No scratches when we inspected, their staff delivered it, and installed it with no issues.
This is a family owned business. We decided to walk in here and just browse weeks prior to purchasing, and their prices and products did not disappoint. We walked in here on a Saturday about 10 minutes prior to closing, and they were in no rush to get us out of the door. Will continue to use them for future purchases.”
“Rachel was fantastic and made the process a breeze. I’m so excited to receive my new mattress but unfortunately sleep number’s shipping takes a lot longer than other companies. My back is impatiently waiting?”
“Friendly, informative, good prices. Delivery crew was spectacular, even helped me rearrange the living room when they dropped off the sectional we ordered. Only reason I'm not giving 5 stars is they can be hard to reach on the phone if you need to speak to someone.”
“Bill was amazing and made the experience well worth it. Broke down everything so that I can understand and was crystal clear on everything. This shud be your first stop shop. Great prices and they are super friendly”
“I gotta say I do not do a lot of reviews but I really liked our sales professional down at Sleep number in the Veranda Shopping center. His name was Juan Pablo (JP) and he was a pleasure to work with. Super knowledgeable and just a nice guy. We bought the Climate 360 in a King and it was expensive but the 100 day trial and the warranty made it feel pretty safe and the bed felt amazing when we tried it. If you think about it you spend almost 10 days a month in that bed. If there is the slightest chance in this bed improving our sleep it’s priceless.!! Plus it has some super cool features that if nothing else are fun and innovative.! Lol.. the customer service we got made a huge difference honestly and just felt like we were covered if we didn’t love it. Time will tell we should get the new bed soon.!!”
11AM - 6:30PM
1680 Willow Pass Rd suite A, Concord
Mattress Stores
“I recently had the pleasure of shopping over there and I must say, it was an exceptional experience from start to finish. The moment I walked in, I was greeted warmly by knowledgeable staff who were eager to assist without being pushy—a rare find in retail these days.”
“I appreciated the fact that there was absolutely no pressure. I was free to just wander the store at my own pace. There were sales people throughout if I would have had questions but no one hovering. Michael was the first person to greet me at the door. Just said to ask for him if I had questions….which I did. He was very helpful and kind and I will soon have new furniture in my home.”
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“Jason was the best! I was impressed with his customer service and his dedication to find exactly what I was looking for. He was patient, knowledgeable about the mattresses, adjustable frames and everything they had to offer. He answered all my questions and never made me feel rushed even though I entered the store 30 min to closing. I am thrilled with our purchase. I appreciate his professionalism and smooth process.
I highly recommend visiting Jason at Mattress Firm Pleasant Hill to find how to achieve your best nights sleep!”