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March 2024 by Daniel C
Beware of salespersons lying about pricing, bundling extra items / features without asking you
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March 2024 by J R
I’m really disappointed in the staff here. I’ve been going her for almost 3 years. An while I have always loved the optometrist. An dismissed the wait times per the actual apt time. I called an asked for my prescription an the women on the phone basically said they were really busy an she would send it later. I called at noon. Which didn’t seem too professional let alone good customer service for someone who keeps coming back. I waited an finally called back at 5pm. Finally another gentleman said he would email it. I just needed to wait a few mins am if I didn’t get it to call back. I waited 10. I called back an the same women said nothing other then please hold. She placed me on hold for almost 30mins. I eventually called from another phone an they were closed. She left me on hold. All I needed was my prescription emailed to me. They may be close by but I think I’m going else where from now on. (An yes it says closed Sundays but I called an they said they were open).I’ve called back several times an said I still have not gotten my RX. Either I’m stuck on hold for a while or told it would be sent. In which they proceeded to blame my email as the reason. Maybe they should just get a better service. I asked for it to me mailed to me an they said no we can print it out an you can pick it up. What an absolute joke.
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March 2024 by Daniel Arbanas
Jazz was the best and Alexandra was great too
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March 2024 by Russell Jackson
I came in because I had slept on my glasses and my lenses popped out, and the glasses were bent. Alexandra immediately assisted me and helped me out and I was in & out within 10 minutes! Thank you to all of the crew that worked here! Much appreciated service.
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March 2024 by Kimberly Liddy
Alexandra has turned this place around. It used to be such a unpleasant experience at this location but it’s convenient for us so we keep coming. She will be the reason why we continue to come back! She’s made it a much more pleasant, professional place to be.
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March 2024 by Chris Rippee
Very helpful knowledgeable, and quick!! Loved the service here!!
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March 2024 by Roselyn Siino
Alexandra was so knowledgeable and patient extremely helpful. I was confused on the frame and she chose the one I purchased. Perfect! I’m so happy. Thank you Alexandra Diaz ?
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March 2024 by roger mariani
I had a totally great experience at LensCrafters.Plesent HillAlexandra was amazing. So friendly,helpful, knowledgeable. Avery was also great adjusting my new glasses for a perfect fit. The doctor an assistant were so nice to me also.i also liked the fact there was a security guard there who also was very friendly.i highly recommend this store.
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March 2024 by Cynthia Abalayan
It was amazing to see a security guard when entering the store!! Added quality to an already great experience! Alexandra and Avery were excellent and very knowledgeable!
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March 2024 by Raymond Cannata
I just went to LensCrafters in a Pleasant Hill, and had a very knowledgeable and helpful employee help me with my eye glass purchase! She went above and beyond in helping me, more than any other eye glass store I’ve been to! Congratulations to whoever hired this employee and LensCrafter for the great service!
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March 2024 by Cristián Garay
Awesome service Avery help me adjust my glasses and they came out perfect, thanks!
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February 2024 by Sarah McCauley
I had a wonderful experience with Fratto Optometry. The customer service was great. I have really thank Avery for offering to make my glasses before I had to go to LA. He said he’d have them ready in 30 minutes and he did. He even called and left me a message that they were ready to pickup. Thank you for my glasses!
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January 2024 by Jackson Steele
I had a screw fall out of my glasses, so one of the arms fell off. My optometrist was going to charge me for repairs which they wouldn’t be able to do until the next day - I stopped by LensCrafters and they fixed it for free within 45 minutes. I’m sure it would have been sooner but they had a couple of costumers. Would definitely recommend because they saved me money and time!
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December 2023 by Pamela Davis
I have been getting my eye exams here for the past two years. Dr. Mostardi has done a wonderful job with my prescription. I finally enjoy wearing contacts! Customer service is great. Avery helped me with my prescription sunglasses and was very courteous and knowledgeable. I highly recommend Lens Crafters.
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December 2023 by Leigh Salvo
Efficient! Friendly! Convenient! Visited the Contra Costa store for some bent Tom Ford sunglasses. (Stepped on ?). Mireya helped me right away and got them good as new - maybe even fitting even better! I’d go back anytime for glasses needs!
