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February 2024 by Carisa V
I went in early, and they saw me right away. All the staff were very nice. Quick, painless, and successful.
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August 2023 by Carolina Monteagudo
Got here 11:53 and lady said she was already closed for lunch. Lunch starts 12 come on don't be lazy and work
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July 2023 by Gary Terwelp
Had a pleasant experience. Dori was so kind and helpful with a great sense of humor. My visit was quick and easy.
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December 2022 by Nancy C.
I came to check in , I could hear people in the back carrying on having a convo. I used the kiosk to check in a s 20 minutes later still no one came out . I need a simpleUrine test , and by the time someone came out there was 5 people out and waiting . This is the worst
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September 2022 by Al Habibi
The white old lady in the front with glasses needs to get fired and reprimanded ASAP! She is very rude and disrespectful and does not know how to speak with patients. Labcorp should not allow this type of staff, gives the company a very bad name and status. PATIENT SHOULD AND ALWAYS WILL COME FIRST, it doesn't matter how bad your day was treat them with respect!
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April 2022 by Konner E.
The girl at the front desk that checked me in was quick and efficient. The other lady that took my blood was extremely kind. I let her know that I am a wuss when it comes to getting my blood drawn, and she was kind enough to continue conversation with me the entire time to distract me. I didn't get their names, but I'll update my review if I see them next time! Getting bloodwork done is never fun, but the staff here made it as easy and painless as possible! I'll definitely continue to come to this location.
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April 2022 by Humu Humu
Very unhappy staff and an uncomfortable experience.I have been to 6-7 different LabCorp locations, and I've learned not to expect friendly service. I can live with not friendly, as long as the facility can function well and efficiently to get my lab work done. My recent visit at this location takes the cake though. I was greeted with a gruff "sign in!" Next, while waiting to be called what sounded like a drill sergeant shouted my appointment time and name. The phlebotomist was dry and quiet, and I couldn't feel more like I was unwanted there. The good news is they took an excellent blood draw, clean and painless.I don't expect happy-peppy greetings and fancy establishment-level warmth from a lab, but this place is downright miserable, ranking at the bottom with DMV and the Post Office when it comes to customer interaction. LabCorp corporate: send a little money toward training and making your staff at least look like they aren't serving time in Guantanamo Bay prison.
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February 2022 by John Smith
Showed up the morning of Jan 28, 2022 (Friday) around 7:20 AM and they were closed despite their posted hours. I was not the only person knocking on the door.
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February 2022 by Len J.
They're usually very good and prompt. Their communication could be better.
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November 2021 by Heather Xu
The staff, especially Andria, were very kind and helpful. Much appreciation....
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November 2021 by David O.
My Doctors office faxed over a test request here last week. When I got here the staff could not find the fax. They suggested I call my doctor to Have it sent again. Out of consideration for the other patients and because there is a size limitation in the waiting room, I stepped outside to make the call as requested I made the call was told it wAs sent last week and was told a new fax was being sent again right now. I turned around to to re-enter the office and as I was turning the door knob a staff member locked the door ( I felt it lock thru door knob ) I was plainly visible through the office window I knocked on the door and a staff member told me they were closed for lunch I told her my fax was being sent now and she said they were at lunch and to come back in an hour She said that state law required a lunch break and that even if I had remained inside they would make me leave. I told her this was bad customer service and She said she was going to warn her supervisor about me and walked away from the window I have been to this facility numerous times in the past and was on a first name basis with several of the staff I have always been treated with respect and courtesy before this incident before this Other lab corp locations are open all day and do not close for a lunch break They have the ability here to remain open during the lunch hour but for an unknown managerial decision do not I will take my business elsewhere and request my Doctor not use this location again for his patients because of the rude staff. The staff woman could have politely explained what was going on but choose to be aggressively rude instead
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October 2021 by Michael W.
Patient front desk person, efficient and effective. Would go here again. I read horror stories about the other locations but have not had bad experiences myself at this not the Walnut Creek / ygnacio valley one
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October 2021 by Debbie Fontana
It takes a long time for them to process one person. Expect to wait. It has been over 30 minutes and they have only called one name. The people ahead of me have been waiting longer.
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September 2021 by Melissa M.
I interacted with two of the employees in the LabCorp office today in Pleasant Hill. The first lady did not answer my questions about the glucose test I was about to take, just said they'll draw all my blood an hour after I drink it , did not offer me a choice of flavors so I had to ask if there was a choice, which there was. Initially she told me I had to sit in the office for an hour waiting for them to be able to draw my blood. I asked again if I could wait outside and she said yes, reluctantly. I was supposed to return at 12:04 for the blood draw. When I returned at 12:05 the extremely rude and out of line pregnant receptionist scolded me for being late saying my draw time was 12:02. When I explained I was told 12:04 she scolded me again. Why? I was there within minutes of my expected return time. Why are these LabCorp employees being mean and or acting like police? I waited until after they stuck a needle in my arm to draw my blood and then confronted the receptionist on the way out and asked why she was out of line, uncompassionate and rude. She yelled at me saying she wasn't. I told her I would contact her manager and she yelled back over and over "go-ahead!". Terrible experience. No one should have to deal with anything like this when getting routine blood or lab work especially when you're 31 weeks pregnant.
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July 2021 by Leigh T.
I had to write a review for this Lab Corp location. I was impressed the minute I walked in. The environment was welcoming. I was welcomed by staff. The wait time was perfect. I need to give a shout out for the woman that drew my blood. Her name is Tyona. Wow! She was amazing! I have been to several different labs and they have difficulty getting blood due to rolling, tiny veins. The entire was helpful!
