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October 2024 by Michael Koerner
Rooms: Very spacious. Clean. Quiet.
Safety: Customer forgot his bag at the door and left. Called Brandy the night clerk and she retrived to hold for gusts return.8
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October 2024 by Alan Byard
Some issues with supplies in the room. Not enough towels, no bed sheets on the pull-out couch, not enough pillows. But...the hotel and rooms are very nice.
Rooms: Large rooms with full kitchen. The room was also very clean and comfortable.
Nearby activities: Lots of food and shopping nearby. Quiet right around the hotel.
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October 2024 by Belinda Gibson
Rude staff backed up by management!
Discrimination against disabled person with service dog. Hotel not full but was not able to add a day after compliant about rude staff.
Cant recommend this hotel, poor representation of the Hilton name.
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October 2024 by Tony Smith
Very close to 680, there's a Safeway, Grocery Outlet, and plenty of restaurants nearby. Charging stations available but frequently in use.
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October 2024 by Tommie Captain
The fact that this is a pet friendly hotel, makes it hands above those that ate not. Very close to Concord Pavillion.
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October 2024 by kayla parengkuan
Recommended hotel. Price is reasonable and not to mention, the receptionist gave me a very generous discount (I forgot his name?). Also the room is freaking amazing. There’s literally a whole kitchen and a queen sized sofa bed. Everything about this hotel is amazing. ALSO free breakfast!!!! 10000/10 would love to go back here. The only downside is if you’re not a member or smt, you won’t get free water, but, I’m not even complaining given the reason that they gave me a really good discount + the staffs are all nice and welcoming:)
Rooms: Includes a tv, good sized bathroom , big bed, big sofa bed, a kitchen area (stoves, microwave, fridge, kitchen utilities, dishwasher, and etc.)
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August 2024 by Jackie Ridgle
Great hotel, but customer service is TRASH! Be prepared to be your own customer service! Customer service grade is an F-.
Rooms: Nice rooms...no good channels on TV. TV sucks...bring your tablet!
Safety: Felt extremely safe...no homelessness
Noteworthy details: Customer service is TRASH! So much for hospitality!
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August 2024 by Tosh A
This place was alot nicer than I expected. Front desk person, DANYEL was awesome! Funny and very helpful! The room were fantastic! The bed was extra comfy and they had the BEST HAPPY HOUR EVER! I really enjoyed my stay and will be back.
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July 2024 by Brian Repelin
***UPDATE***
Very disappointed with the Hilton brand. I switched over from another hotel chain to give Hilton a try. Disappointed I did. I didn't receive any stay credits for my three rooms I booked for 3 days each. They state that because I booked through AAA, a third party, I won't receive any stay credits. Very disappointing. I guess I'll be staying with my other brand hotel chain as they do take care of their loyal customers. Won't be staying at Hilton any longer. I would have booked through them directly in the first place had their rates been as good if not better than the third party. I always check pricing directly with the company as that's the best way to go, but this wasn't the case in this instance. Shame on them.
First time staying at this location. We are status members at another chain, but wanted to give Hilton a try as their properties seem newer.
I was impressed. Booked 5 rooms for my family for my mom's Memorial service held near this hotel. The location is large and very clean. The rooms are very spacious. Some look a tad smaller than the one I had, but still very roomy. We are a family of 4, two kids 10 and 12 and fit comfortably on the king size bed. There is a pull out sofa bed in the room if need be. Decent size kitchen to prepare meals. The best thing about the room was their a/c system. I get hot very easily and this by far was the best a/c system I've experienced in a hotel room ever! On top of that, there was a ceiling fan above the bed which was a plus. The bathroom was roomy and very clean. I will definitely be staying there in the future when I visit again. Buffet breakfast was included as well. Not the greatest, but definitely good enough to get your day started. Never got crowded at all during our stay over the weekend and one weekday.
One thing to look out for is that there is a $7/day parking fee which they automatically charge you which is great if you actually have a básicos parked there. However, should you not have a vehicle, you want to make sure they credit you that fee. They charged some of us which did not have a vehicle the fee without even knowing of we had a car or not. They never ask, they simply charge you that fee. My only caveat.
The pool is very small for the amount of rooms, but it seems there are more business type people that stay there and it doesn't get used by many. Our kids enjoyed the pool all to themselves a couple times during our stay. The staff even showed them to go on for an hour after they were supposed to be closed as long as they didn't make too much noise. I was thankful for that.
Overall, I highly recommend this hotel if you're staying in the area for leisure or business. I've stayed at several other hotels in the area and this is by far my favorite.
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July 2024 by Gloria Flores
I really like this place every morning they have something tasty for Free.. happy hour on Wednesday's the only thing missing is a hot tub , but pool is much appreciated rooms r clean , staff is great
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July 2024 by Joe Perez
Nice stay with plenty of stores and restaurants nearby
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July 2024 by Michelle “Michelle Hurley” H
Located by plenty of places to eat and a wide food delivery selection. Bbq area is great by the pool. Breakfast is great and variety available. Only downside are a few ants trying to escape the heat but too close for some.
Nearby activities: Plenty of activities with 5 mile radius.
Safety: I feel safe and like the policies and procedures.
Walkability: Nice areas to walk
Food and drinks: Breakfast is great and there is easy accessibility to stores, restaurants.
Noteworthy details: Social hr once a week is great.
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July 2024 by Steve Reedy
If you like hotels you will love this place rooms are always clean ..great breakfast in the am with waffle bar ..free wifi great staff overall a fun experience
Rooms: Very clean and up to date usb charging with modern entities
Safety: The place feels very safe no matter what time of the night
Walkability: The place has clean long hallways on the inside and amply parking on the outside it's set off the beaten path so one can walk rt into a little park atmosphere type setting very nice area
Food and drinks: There is a outback rt next to it and the hotel provides a lot of snakes and some frozen entries at the store in the lobby
Noteworthy details: The staff is very friendly and will accommodate you the very best they can
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March 2024 by Shay walsh
Horrible customer service. Will never go back to this location.
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March 2024 by Manish Patel
Breakfast was nice. Maybe a few utensils in the kitchen would help.
