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January 2024 by Geoff M.
Walked up to the doors of game stop they are locked, I'm there between normal business hours. There's a girl behind the desk, she sees me and walks towards the door. I figured she must lock the door because of theft. No I was wrong, she places a note on the door saying game stop is closed for an hour. Well I went over to Bestbuy and bought what I went to game stop for a lower price.
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December 2023 by Skylar M.
I just had the strangest interaction at this GameStop. Long story short, I ordered a game on their website for in-store pick up, and when I went to go pick it up, the employee was so extremely rude. She had no customer service skills at all whatsoever and treated me with a bad attitude and a weird interaction. I was trying to explain to her that the name on the order might be different than the name on my ID because my full government name is not on the order. And she was extremely disrespectful and rude as I was trying to explain it to her. She literally acted like I reached over the cash register and slapped her in the face or something. She acted like she didn't want to hear what I was saying, and she interrupted me every single time I opened my mouth. Then as she finally went over to get the game, she whispered something under her breath at me. I couldn't quite make out what it was. Very bizarre though. As she handed me the game, she literally just put it on the counter. No thank you for shopping at GameStop or thank you for your order or anything. I picked up my game, walked out of the door, and, as I was leaving in a very rude and sarcastic manner, she shouted "Ok, have a great day!". I think it was quite literally the strangest human interaction I have had quite recently. I am done shopping at GameStop. I am going to be canceling my GameStop membership and not shopping there anymore. I'll just go to Amazon instead!
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December 2023 by Julie G.
Just left GameStop around 1:35 just to walk in and be told right away she can't help the guy already in the store is her last customer as she's going to lunch. Mind you the guy in the store was still looking at the wall for a game and I had stated I just need a gift card and still was told she cannot help me. I respect having to take a lunch at certain times but if the workers "last customer" is still very much browsing to make a selection as your just waiting why wouldn't you ring up the g-card transaction. Now I refuse to make a trip again & give that store the business. I'll just get a general visa from a Safeway.
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December 2023 by Michelle Alisea
Not very friendly.
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November 2023 by james go
Every time I go into this store, the employees have great customer service. I’m an older millennial so they are able to answer a lot of my questions on gift ideas for kids in my family.
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October 2023 by James G.
Every time I go into this store to buy gifts for the kids in my family for special occasions, I experience the best customer service. Specific shout out to Greg!
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September 2023 by Andrew Chang
They were closed during regular business hours. They advertise being open from 11 AM until 8 PM. At 11:50 AM today they were still shuttered without a posted explanation.
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July 2023 by James R.
This GameStop is decent. No where near what it use to be with inventory as the entire store still looks like it's still suffering from Covid level withdrawals. The staff is decent I usually get the soft spoken dude that knows his stuff, but doesn't necessarily go out of his way to say hi. Overall can't complain about this spot.
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June 2023 by Jamie W.
I was helped today by two amazing employees! They greeted me pleasantly and took care of my exchange quickly and effortlessly. Genuinely kind, respectful and understanding of my situation. Will return! I hope I don't spell their names wrong, but I'm pretty sure it was Rosa and Alejandra who helped me out. Thanks again~~
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May 2023 by Londerzzz R.
Everyone in there has a good customer service, knows what they're talking about and they make the store welcoming. They honestly be having good deals that I didn't even know about. Thank you rosa and Greg for convincing me to get a Xbox and I got a free pro! I can't wait to use my discounts
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March 2023 by Lital A.
I ordered a game from the woodland hills location store, they did not have it in stock so I paid for it and they said that they will ship it. I specifically ordered and paid for a new version so that I can give it to someone as a birthday present. When it arrived in the mail, it was the used one and after calling the store, I was told to call customer service. I then spent the next hour on hold with customer service only for them to tell me that I need to first go back to the store which is 45 minutes away from my house to return the game in order to get the one that I actually ordered, I told them that I am a single mother of three and do not have time to do that and I would please just like them to fix their mistake and send me what I paid for but they refused. worst customer service in the world!!! Never buying a game here again.
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March 2023 by Wendy B.
I bought my son a refurbished game station 4. We have had nothing but issues. We took it to a outside repair store an were told the mother board was Burnt out. It can not be fixed. Really 3 months and there is no warranty. I will never buy from game stop again them calling customer service get me no where. Do not buy from Game stop
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February 2023 by yoyo dead
Watch out they Lied to me about a coupon expiring when I checked the app I had all month to redeem It and She tried to use my saved up points to renew my card without asking Watch yourself their snakes
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February 2023 by Eugene Johnson
Lady on the phone got an attitude.?♂️?
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February 2023 by Naznoosh N.
If I could give zero star , I would . My son bought one of those small TVs and when we opened a package , it was not working . We went back to store next day and told them , we had package and original receipt. They said they can not return it because we opened the package If we don't open a package , how do we know it works or no , And also the way associate Talks is very bad in front of kids My kid was very upset and you guys made him lose his trust for GameStop