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November 2024 by Delfina L
I had the best renovation experiences while working with Elmira, a designer at the store. She is so pleasant, knowledgeable and creative. I ended up getting all tiles and kitchen countertop that she recommended at the store. Floor & Decor became my new favorite place to go now when it's staff is so helpful and is available when I need them. I am looking forward to working with Elmira again for the next project!
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October 2024 by Dayanand Dudyala
Good collection and display. Friendly staff, explained the differences and suggested tips on how to select the tiles and stone.
All my three visits in this month helped me to take a decision. Happy with the outcome of my project.?
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October 2024 by Linda B
I had the pleasure of working with Jamie to design my bathroom, and I couldn’t be happier with the results. Not only does she have exceptional taste, but she was incredibly patient, listening closely to my ideas and helping me make the right choices. I had visited places like Porcelanosa and other high-end stores, but in the end, Jamie’s vision stood out, earning my trust. She guided me through the design process, even incorporating unique accent tiles from another store to ensure my bathroom looked its absolute best. I am thrilled with the finished product and couldn’t have achieved this without her. I highly recommend Jamie to anyone looking to design a space. She’s extremely talented and knowledgeable.
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October 2024 by Nelson Leon
Thank You Very much Anny, Don, Melissa, Melly. Wow!!! you are very Kind and very Polite. I never imagined to find so nice staff in this store. Thank you!!!!!!
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October 2024 by Olga Izmaylova
I really like the selection of tiles and floors in the Floor&Decor in Pleasant Hill location; they have a free design service as well that will help you to achieve the best remodeling outcome.
Jamie, an interior designer, was great to go above and beyond my goals and help me to create an exact look for my bathroom!
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October 2024 by L W
Just had my first experience at this particular location.
Starting with the good; it’s a huge store compared the ones I’ve been to before. They have a large selection and the store is clean. Most of the workers are friendly and personable.
And the bad; they have incorrect signage. A price was posted for an item and it was incorrect. I only found this out after having them cut my pieces, and waiting quite a long time for service the first time around. There were 2 of this particular item, a small one and a large one. I had the employee cut me pieces of the smaller, supposedly less expensive one. When I got to checkout they told me the price was more than twice as much as what the signage had said. The kicker is though, that the bigger, better one was less expensive than the little one. Still more than the price on the sign, though. So I of course had them recut me the pieces of the bigger better item…since it was cheaper.
They really should have price matched the item for the shown price. It would have been a difference of about $30 total, but they most likely won’t sell this item anyway since the bigger/better option is less expensive. The first employee I got to help me didn’t know what the item was either. I had to explain to them what it was, what it was used for, and where it was located in the store. Service was pretty slow, as this entire process took about an hour.
I will probably go to the San Leandro or Stockton one next time.
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October 2024 by Debbie Carrillo
If you are looking for marble, Granite, ceramic tile or laminate flooring this is the place to go, they have a wonderful staff ready to help you and the prices are amazing too
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September 2024 by Rae Zachary
What an amazing selection of tiles and flooring options. It's a bit overwhelming and exciting (for a DIYer) at the same time.
Walking through I have ideas about what my next project may be....
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September 2024 by don b
Lots of choices for flooring. Alot higher then Lowe's and homedepot but a very large selection. Just a quick note: I walked in and 5 employees were close to me and I said excuse me...excuse me, and no one answered me. One girl actually put her hand up to shoos me because a call came over the radio. I did notice the employee furthest from me look at the others and shake his head....I guess it was a bad day to be in there.
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September 2024 by Diana R
Elmira came up to me while I was walking around today trying to choose some tile for 2 of my bathrooms. She made the process easy and quick. There is so much to see, and all I had to do was show her some Inspo pictures and she brought some tiles accordingly . I walked out with tile for both of my restrooms. All staff was very kind. Id definitely do business here again, Thank you!!
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August 2024 by SC
Can be thankful enough to the helpful staff of the store every time I come here. Besides pointing to the right choice of items to choose from, yet I’m getting valuable recommendations for the better ways to approach for the looks. Special shout out to Nick who’s been there for me third time in the row saving my time and sharing knowledge and Carmella for spreading that positive vibe thought out the store.
Excellent tile selection in this location made me stop looking at any other stores but here. Both bathrooms and kitchen tile needs are done!
One little caveat that needs to be straightened up is ordering and placing the appliances (ends and inside/outside corners) related to moldings (pictured) in the right cells.
Overall - great store, excellent crevice and fantastic tile selection.
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June 2024 by Maggie Fu
We love shopping here! We did our laundry room and now we are doing our master bath. The employees here are always helpful and we’ve never had issues with things being out of stock. Plus, the prices are great!
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April 2024 by Pavel Afonine
Amazing place. Perhaps the best place to shop for floor, walls etc
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April 2024 by Jose Amador
It's fantastic for decorations
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April 2024 by saugat luitel
Best costumer server I have ever experienced. God bless everyone. They all need raise.
