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December 2023 by Anthony Baroni
Great place to build your credit.
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December 2023 by Jade Z.
Bought a 24" tennis chain...first purchase and not overly impressed....stones definitely don't shine like the video I was sent..
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August 2023 by Richard L.
Simply TERRIBLE place to purchase jewelry from. The salesperson that answers the phone is lacks the proper knowledge, skills and demeanor to be "salesperson". In addition the warranties Diamond City offers aren't worth the paper they're written on; a total waste of money. PLEASE be wary when dealing with the salespeople. They tend to embellish the quality of their products and service. NEVER AGAIN!!!
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August 2023 by Jazzy K
Came to get gold nug ring, some small/ light (we gave our budget) Made an appointment, once we got there we were attended to promptly, was never pushed to buy, never pushed to over spend. Once we picked out our ring, the owner came to chat with us, we hit it off right away with him for a couple minutes. Great History & Family Foundation. Come here to get your jewelry - period!
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June 2023 by Sebastian S.
Top tier customer service from Riley & Rhonda! They both took great care of me! The store has a very family-oriented vibe and I can't wait to come here to get the rest of my jewelry. Hands down best customer service, walked me through the molding process for my gold fangs and i got them sooner than quoted which is a plus! Overall 100/10! Will be coming here again. They're very welcoming and really dive down in depth when youHave questions about the jewelry and different KTs.
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June 2023 by naturally TRU17
Beyond exceptional quality jewelry and customer service is awesome. Diamond pendant is beautiful. I couldn’t be happier. Whatever you’re looking at get it b/c DCJ will not disappoint you!
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April 2023 by Cameron B.
Love this shop! Was treated like family from the first visit. Started at a decent credit score but by using their services I'm now at 800 credit score from just paying off my jewelry, too easy! They always get you taken care of, no matter what. Definitely recommend this family owned shop rather then somewhere in the mall or big company that just cares about you buying. Diamond City is there to build that trust with their customers Plus their online shop is super easy to checkout with after pay so you don't have to pay all up front and get the item before you pay it off
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April 2023 by Tony Cam
I bought a tennis bracelet on line say it was received but never received it when I ask for help telling them I did not get it they told me you sighed I told them upsp doesn't have something for you to sigh they sent me a copy of someone trying to make it look like my name and told me I'm out on the 200 I paid because it was signed for worst experience online and I never buy jewelry online don't buy from these guy
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March 2023 by Adam Cirillo
Great experience. Service was great and didn’t feel rushed. Drove over a hour and half to get here and it was worth it. Definitely be returning.
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December 2022 by John S.
I purchased $2500 in gift certificates to Diamond city jewelers Through a very reputable and known service trade company called BizX. When I called to make a purchase they denied any involvement with bizx. Despite the active listing on the bizx website. *** spent the last 3 months trying to reach the owner **** and hes either busy.. on vacation or most recently now hes in the hospital but he will take care of me the following week.. right. Im a business owner myself and I would never treat a customer like this it would be resolved the very first day.. not to mention I never got the certificates back . I tried to purchase a $2000 gold chain and I have a reminder of about $300 in Certs Ill submit with this review. The whole staff hs treated this like a joke and financially its far from a joke for me.
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September 2022 by Tyra J.
This place has a lawsuit coming soon for sure. Terrible customer service. They have no clue how to read/talk/ listen to people or manage custom orders. I ask for updates and get treated as if I'm bothering them. I dropped off a pendant to be customized with diamonds after making 2 separate purchases with them. They kept the pendant over 6 months. March 5th- September. They said it would only take 3-4 weeks. The owner said it was frustrating because I wanted to alter my pendant for a second time. First time I added an initial. This last time I'm adding another. If I'm paying for the service that you advertise online then what is the issue? I was treated as if i was inconveniencing them because i wanted to add on to my pendant to my liking. I applied for financing originally and it expired because the cad was not completed in time. They said they couldn't add diamonds around the initials so i say ok satin finish it. They disregard your request and do whatever they want. Its been the worst experience ever. I honestly feel discriminated against but I know I can't be the only person experiencing this unfair treatment from this place. Im unsatisfied with their work and instead of removing the initials or providing me with trade in value or a refund they are holding my pendant that was already paid for in full. The lady Rhonda seems like she is on drugs. Rick will make only women clients work with her from what I've seen. He only works with men customers and grill clients. I've been there over 5 times and never got a one on one session with him even after I was told that he didn't understand my custom requests. After 6 months I'm being told that I kept changing my mind when in reality they just forgot what I requested because it was put off for so long. 6 months. Don't even waste your time here just go to Highline they also have financing options and way better quality diamonds!
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July 2022 by Jahanzaib A
Selling i clarity diamond saying vs si diamonds…. False advertising should have never bought the stuff from you
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June 2022 by Vittorio Jackson
Lied to me about the the ring sizing as well as tried to get over on me .my chain broke from the slightest touch .over charged worst place could have took my money
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June 2022 by Matthew Madrigal
Best Bling in the 707. This guy is quick and will give you what you want for a good price.
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April 2022 by Joelle
My go 2 jeweler 4 custom made jewelry. Superior customer service. Rick, Rhonda, Riley and Haylee....Best crew 2 do honest business with. Love em
