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November 2023 by tom zev
Not bad with service. However everyone working there expects you to know everything. Don’t really want to help or educate. Also closes earlier then they are supposed to many times.
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October 2023 by Stephanie Frey
I had a very unfortunate and ultimately expensive experience with this store. I specifically asked for a tinted primer and provided the clerk with the formula and a sample. Instead he sold me just the basic white primer with no tint. There was no “dot” on the lid of the can so I was unaware of the problem until it was too late. So now instead of just applying two coats - primer and paint - I have to apply three coats which entails purchasing another can of paint for $75 and an extra $100 to my painter. AND when I explained this dilemma to the clerk, his attitude was quite cavalier and said he never “dots” his paint cans. Every other store from which I’ve purchased paint does this automatically. If I hadn’t been advised to buy Benjamin Moore paint for this project I would have gone elsewhere which I advise you to do as well.
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September 2023 by sergio M,M
Guys nice and friendly, good service.
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February 2023 by Wei L.
This place has the worst customer service. First of all, the two guys there, including the manager, were cold and stone faced without a smile. Secondly, they refuse to exchange the color samples that were made wrong even though the mistakes were on their end. I had to drive back to the store and pay for a new sample. They were not at all apologetic and insisted that I had to pay for a new one to be made. It was really disappointing from a well know chain stores.
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December 2022 by Kathleen K.
Staff are totally unhelpful and very negative. I went in with an issue associated with a house we are building and was told no no no no no to every question I asked there had to be a solution. There is always a solution even if it's not optimal and yet these people insisted on telling me I couldn't do what my contractor had already told me I need to do. I cannot recommend this store if you need help. These are not the people to go to. All they're going to do is tell you you're wrong and you should order your contractor to do something different than is already been started. That's not helpful
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July 2022 by Alex M.
Excellent service. Store was empty (no customers) on a Sunday morning. I can't remember his name but I do remember his service. Attitude, service, knowledge..5 stars
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July 2022 by Andie S.
The guy I talked with was rude and abrasive. Unbelievable. I love Benjamin Moore Paints but I will not put up with the treatment I received.Customer service has morphed to customer disdain here. Too bad.
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July 2022 by John G.
Absolutely the best ! From the moment you enter , you know your in a top tier painting establishment. The staff is welcoming and helpful. The manager is often right there with a customer helping with even the smallest details . They have designers who are on site to help with color consulting at no charge employed by Benjamin Moore and also available for hire separately. Top scores in all categories. Parking is tight , might try the street out front or I believe there are free spots at businesses close by. It's a busy area. So happy with my experience.
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June 2022 by Lacey Wanlass
Horrible customer service. There is an older bald man that is so rude. I will never bring my business to this store again. Worth driving a little farther to another store.
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May 2022 by miguel del rio
Great service, got help with paint, and was given a great price.Recommend.
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May 2022 by steven lucero
BEST PAINT ,GREAT CUSTOMER SERVICE
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November 2021 by Playa C.
Wonderful customer service early this morning! I needed just one gallon of the BM Aura Bath & Spa paint (Tropical Sand) for my small bathroom. I called at 7:30 and Alex had it ready for me by the time I arrived - in and out in like one minute! I appreciate the friendly and efficient service!
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July 2021 by Faiz A.
I hate to say it, but I was that customer today. Came in 10 mins prior to closing needing two pints of separate colors mixed fully expecting the store employee to turn me away. But the guy at the counter was able to help me out and have me ready to go before closing. To top it off, the paint looked great on our walls! I promise to be more conscientious of their hours next time.
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June 2021 by Steve Papenfus
Nice people, very helpful, judge selection.
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June 2021 by Squirrel G.
Appreciated that the young gentleman staffing the store on a Sunday afternoon before closing was patient and didn't rush the customers in the store, including me. Benjamin Moore has a smaller collection of colors than some of the big box stores, but they can color match the formulae if you have a swatch number, though they might work differently with their sheens.