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November 2023 by Da’Shanti
I had the greatest experience at “Americas Best Contacts & Eye Glasses” last week. I came in for the special and received an eye exam and two pairs of glasses. There were contact lens cases and solution so I was able remove and protect my contact lenses while I underwent my eye exam. My exam was quick and thorough. There was an amazing and very fashionable selection of glasses to choose from; which is important because I like to see and be cute at the same time. I loved the service I received. I had my toddler with me and Quencee was so helpful and patient. Quencee made the process super enjoyable and easy. He was very personable and friendly. I can’t wait to get my super cute glasses!5 ⭐️⭐️⭐️⭐️⭐️
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November 2023 by rachel clonan
Based on my first appointment I was apprehensive to come back but today I met Tina, she was super friendly and she helped me select glasses that suited me. I will definitely return
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September 2023 by Patricia Aguilar
I first came here with my daughter, and had a great experience. Everyone here was so helpful, not pushy. I got 2 pairs for $80 including the eye exam and taxes and all that good stuff. I decided to take my son and myself. We are all customers here and i have to say this is the best place we have been for glasses. We have been to site for sore eyes etc. This place are reasonable prices and great customer service. What more can you ask for ? . Dr. Heatley is amazing she's so thourough and sweet. I appreciate everyone at America's best Pleasent hill.
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September 2023 by Joseph H.
I don't know what's with all the negativity surrounding this place, I went in today and it was great! Dr. Heatley was super professional and friendly, we had a great conversation during the exam portion of my visit and Tina was super friendly and helped me pick the plan that was right for me! I can't wait to come back and pick up my new prescription! Thank you guys so so so much! 10/10 Customer Service and 10/10 exam!
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August 2023 by Marlene A. Lazaro
Wonderful people ,very helpful. I explain the money problems I was going through. But my eye sight failing me fast .Manager Bernadette,Dr. Heatley and Tina Perry were all so helpful at the Pleasant Hill,ca.
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August 2023 by Truthology Breeded
I had very good service from tina she was very helpful and polite and professional to me and was very helpful with her customer service and knowledgeble with questions i had about glasses that i needed. It was my first time getting a eye exam and the service was wonderful Thank you.
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August 2023 by Carol V.
They charge so much for everything!! They say 79.00 for a lens with no upgrades $ mine ended being 500 hundred plus dollars!!
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August 2023 by Roya S.
What type of company name is this ? . I do not think they are Americas Best eye glasses, what is so good about their company & what they provide or what insurance they accept . All these companies do is hassle people extra. I have been in and out of their office and company within minutes I didn't like the staff or service here at this LLC company or location.
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August 2023 by Jane T.
These people couldn't organize their way out of a paper bag. They say to show up at a specific time to find they are about to take a 1-hour lunch shutdown. One person answering the phone says come around 12:30 or 1:00 to see a specific person, to find they close at 1:00 and send you away at 12:50. Wasted our time and disrespectfully sent us on our way. Then when we called back after the "lunch break," that person wasn't there ANYWAY. Don't waste your time.Cheap glasses. They made them wrong the first time and it was difficult to know what the problem was. Two weeks later they figured it out.Bad service and bad glasses.
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July 2023 by Derek S.
My experience with America's best contacts included two trips that was filled with racial tension between the manager and customer as well as between the manager and employees, described below:l- one articulate, BIPOC customer was not receiving clear information from the manager and was clear about their boundaries around no longer wishing to speak to her. Even after having been professionally clear that her presence was not welcome, the manager kept returning which did escalate the situation and created an atmosphere of tension that made my experience completely uncomfortable. - when I went to pick up contacts, that same manager was holding a tense meeting in the middle of the store with the 6-7 BIPOC employees. When one employee respectfully asked to be heard, "as a friend," the manager clearly stated, "maybe we can't be friends..." and clearly did not want feedback of any kind. These atmospheres create unhappy employees who often express their frustrations through poor customer service. My experience with that was receiving a call that my contacts were ready, and they asked if I wanted to see the optometrist again. I did not. When I arrived, the store was mostly empty, but I was scolded for not having an appointment and was told that I had to see the optometrist again to pick my contacts up. I actually think there is a lack of management training from America's "Best" Contacts - especially in regard to these issues. The reason I believe this may be the case is that the ONLY non-BIPOC employees I've seen were the manager and the optometrist. I gave an extra star because I like my glasses, and I feel my exam was solid. I recommend going to Costco or Warby Parker for inexpensive glasses and eye exams without the drama. Please do better. I unfortunately bought the 3 exam package "deal," (I'm guessing I've used two exams for one purchase.) I hope to see accountability and improvement. I don't enjoy writing negative reviews, but I think people should know what they're walking into.
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July 2023 by anaka Williams
First I went to the Pitts location cus I had a wonderful experience last year at the p.h but Pitts. They were so horrible I left paid for the exam n then I went to the pleasant hill, thank God I did Tina was amazing from start to finish she didn't try to upsell me in any way she polite professional amazing service just a completely different thn @ Pitts location. I highly recommend pleasant hill best Americans best location in coco County. I will nvr go another location Tina n all the employees are wonderful, nvr had anything less than amazing service
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June 2023 by Dave Chung
Great experience. Tina, Dr. Heatley and the receptionist did a great job helping me. This was my first time getting eyeglasses at an optometrist and although I had received an eye exam at Kaiser last year, I still had lots of questions. So going to Americas Best in pleasant hill was the best choice that I could make. They explained my exam results and took care of all of the paperwork quickly. I am looking forward to getting my new transition eye glasses in 2 weeks!
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June 2023 by Chama
Two years ago, I got my glasses. And I just went in this week to get computer glasses. Tina was there both times and was incredibly helpful. Dr. Heatley was very thorough and her exam
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June 2023 by Rahul Kumar
My girlfriend came here to get her eyes tested and buy some glasses. They had an awesome promotion going on for 80$. The best part was the customer service. Stephanie was amazing. She was very nice and really helpful. Took her time to explain all the options available. Paid great attention to detail as my gf can be a bit detail oriented. Would definitely come back and recommend it to family and friends.
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June 2023 by Gustavo Q.
bad customer service, really very poor service. It is the second time that I try to take an exam and again the ladies are in a bad mood
