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November 2023 by Michael Carr
Expensive - i call and tell them i just want "this part repaired" they insist on we can't just fix that, we need to do a review of the car etc. Come on... I am telling you what I want done...just do it!Lots of other reliable shops in the area as well. Nice people just wouldn't take my car there. Sounds like they are trying to get every penny out of the customer.
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October 2023 by Gavin S.
I don't drive a lot. But I wanted a reliable local mechanic. Initially took it in for an inspection and it seemed like they wanted to replace everything in the car - including the two new tires. Settled on a smaller hit list of oil change etc.Been in a few times since and everything needs a diagnostic before they can work - $156 a pop. Check engine light went on earlier this year and I took it in. They fixed it - said it was sensors. Took it back as the check engine light was on again - they fixed it and charged almost $700 including another $156 diagnostic.Went to pick my car up and was told my headlight was out. You guessed it...it would be $156 diagnostics + parts + labor. That was the last straw. Super suspect. I won't be back. PS...I looked up YouTube - bought the OEM parts and fitted new lightbulbs within an hour. Used the $156 to buy myself beer and my wife flowers :)
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October 2023 by JA A.
Hate writing bad reviews but here we go. First off, if you don't know about cars this is not the place to go to. They tried convincing me my spark plugs needed to be replaced, and nope still had at least 30k miles left when I talked to my trusted mechanic. Then they try to sell me all these other things, windshield wipers, completely clean the coolant, filters, and new tires. I just got new tires less than two years ago and I don't drive a lot so this was all a lie. They really tried to upsell me on things like my windshield wipers. It started to become comical to hear what else needed to be done with my car because it seemed like my car need a total face left when really my car is not that old and barely driven. I was really hoping to like this place considering it's so close to me however, after this experience, and how much they were trying to upsell me and overcharge me I don't think I will ever be back unless I have an emergency.
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September 2023 by Kourtney V
Although I don't know much about cars, I always go to this particular place whenever I have issues with my electric car's tires. There's one person there who has always been incredibly helpful with ensuring my tires are in good shape. Thanks to their efforts, I was able to save $500 by having a tire patched instead of needing to replace it entirely. I just wanted to express my appreciation and say thank you.
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August 2023 by Ciara J.
Stellar service. Came back, years later, for the same problem. They patched up my punctured tire in no time. Thank you!
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July 2023 by Stef M.
Reliable and excellent communication and services. As a woman, I'm very selective about where I go for business for my car, and I love how supportive and honest they have been for the last three years.
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July 2023 by Kris Bradley
Great spot! Fair prices, always get us in within a day or two, and unlike other shops, they do a super job of communicating with their customers! I brought my leased vehicle in for some normal maintenance and my mechanic found an issue that needed repair but would still be covered under warranty by the dealer. So instead of trying to make extra money off me, he was honest and said I should have the dealer fix the issue at no cost.
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July 2023 by lenibeth nolasco
I am not to use to write comments but I had a bad experienced this todayI went to the shop this morning and the front guy he is not so accommodating he asked me if I have an appointment I said no. And he keep on insisting I will not have your car ! I can’t have your car ! I said ok Then I just wanted to inform him that I brought the car last January and fix the screws underneath my car and fell off the screws.He replied that I maybe hit a deep road and I answered to him why you didn’t secured it properly . And he said it happened all the time and I need to pay again!!!I will never return to this shop again!!!’ Or recommend.?Service: Auto body & trim repair
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May 2023 by Mackenzie C.
Had an antifreeze leak and called into Playa West Auto. They got me in within a day or two and had my car ready to go the next day after dropping it off. They were very communicative and followed through with the pricing and timelines that they gave me from the start. Solid and friendly service and really loved the thank-you note they sent afterwards. Will be back for future services!
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April 2023 by Ryan Worrell
I wish I could give it 10 stars! This place is great. We just bought a classic mustang and brought it in here to get updated (added seatbelts, disk brakes, etc.) and Andy provided the most reasonable quote, was very communicative, and took care of the car just like his own. I'm so glad to have found this place and look forward to many years of a very positive relationship to come.
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April 2023 by Ryan W.
I wish I could give it 10 stars! This place is great. We just bought a classic mustang and brought it in here to get updated (added seatbelts, disk brakes, etc.) and Andy provided the most reasonable quote, was very communicative, and took care of the car just like his own. I'm so glad to have found this place and look forward to many years of a very positive relationship to come.
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March 2023 by Angelica B.
Took my car in for an oil change and they didn't even replace my filter! Had to do it myself. See photo of dirty oil filter. I also dumped out all the oil they supposedly "changed" and it was completely BLACK and so dirty - so they absolutely did not change my oil! Just dumped new oil in with the dirty oil and called it a day. They also gave me a list of services I "needed" which was completely bogus. Wanted $573.88 for a spark plug change, I pulled my spark plugs and they are in nearly perfect condition still with appropriate gap and all. Cabin air filter cost me $12.99 and they wanted $91.57 to do the job. This place is highway robbery - just downright dishonest!
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March 2023 by Ben J.
These guys are total stand up dudes and pros. Other place wanted to replace entire steering column for $3500. These guys determined just a gear for $300. That's more like it.
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February 2023 by Ahmed Tazi
Not something I usually do but have to share my experience with these guys. Got an appointment over the phone, spent 30 minutes providing all my vehicle and personal information to get an appointment at 7am on a Monday. Due to work, sent my mother (who doesn’t speak well English) to drop off my car at their location. The owner sees my car and has no information whatsoever. Speak to my mother in the most rudely way then get on a call with me and yells at me for not providing my vehicle information prior to bringing it. Very unfortunate to see this in Playa Del Rey - Never experienced anything close to this with other mechanics or service provider.
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February 2023 by debra plaza
Very informative about foreign vehicles and honest won't take you to the bank