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August 2023 by Email Account
Sandy has been the most conscientious understanding supportive partner in finalizing the last leg of our Apex Winters Wind pup to Australia from LAX, stepping in when I couldn’t be there. If you’re a micromanaging control freak with concerns that no one will take care of things like you would and looking for a company that doesn’t feel like a business then Sandy from Jet Pets should be your first and last stop.Cannot speak more highly of their ability to take care of things and find solutions and their accommodation of individual circumstances. Their costs were fair and competitive and worth it.
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August 2023 by Kasey Kiesewetter
Sandy and the JetPets team did a wonderful job helping us get our two cats from Miami to New Zealand. They worked with both myself and my family (who were taking care of our cats while we settled into NZ) and kept everyone informed. They did an such amazing job when we ran into issues (including domestic airlines refusing to accept the cats on their flight to LA, which JetPets quickly reached out to address our issue and immediately fixed with the airlines and dealing with NZ customs when we ran into problems with vaccine expiry dates). I highly recommend them and they quoted us a really reasonable price. Worth every penny and won't use anyone else in the future.
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May 2023 by Victoria Masterfield
Thank you to Sandy and staff for ensuring a safe arrival of my cocker spaniel with paperwork perfect for quarantine in Australia. Highly recommend Jet Pets LA
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December 2022 by Richard Watts
We used Jet Pets to transport our dog from CT to New Zealand. Sandy provided a great set of instructions, time line, and guided us through the process. She carefully checked all the paperwork from our USDA vet, picking up quite a few paperwork issues very quickly so that we could deal with them. We appreciated seeing photos of him in their LA facility. Jet Pets have been very helpful and responsive, highly recommended!
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October 2022 by Angela Adrian
My experience with them was excellent. I always recommend them when I can.
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August 2022 by Bob Johnson
A fun place to go the people are so nice they help you load your horses and they treat your horses with real good care
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March 2022 by Michael D.
Run, do not walk, away from this company. They are simply horrible, incompetent, and not trustworthy at all. I sent my pup to Portugal and they charged me a lot of money to put my pup in a van and drop him off at Lufthansa. I paid for the crate. I brought the food and medicine for my pup. I handled all the USDA certificates. They put my pup in a cart at 8 AM for a 3 PM flight (airline rules they claimed) and my dog suffered a trauma that can not be ignored. They literally put him in a cart, taped his food and medicine to the top of the crate and transported him in a van to cargo. They did NOTHING else. They had no idea if anyone was going to give my pup the medicine and food. There was no customs work and no absolutely no warning that the customer would have to do their own customs work. Think about it! If DHL sent packages to Portugal and the recipient had to go to a DHL center, handle the customs and retrieve the package themselves, then DHL would NOT have a real business. That's Jet Pets. Their service is shite. They do not nothing, they don;t alert you to the impending chaso. They do not f****** care. My wife arrived at the Lisbon airport at 11 PM thinking she was picking up our pup. Instead, she found herself at the back of a very long line at customs with absolutely no directions or instructions on how to deal with this. Jet Pets just abandoned us. Portugal is heavily bureaucratic and they kept sending her from cargo area to the customs area at the airport and then back. These places are miles apart. She did this at least twice. My wife was at the airport for five hours. She waited until after 3 AM to retrieve our dog. She got home at 5 AM, completely and utterly stressed. She paid a customs fee (negligible) but also paid a car service 5 hours extra to sit and wait with her. And for FWIW, I spent five hours on the computer and my cell phone vainly trying to help. All because Jet Pets didn't think to have a customs broker handle this. Nor do they tell us which would have been a deal-breaker with me. What they do say is call Lufthansa Cargo which suggests everything is all covered when it fact Jet Pets wants Lufthansa to deliver the bad news about the customs. What they do is bad for the client and worse for the poor animals. Jet Pets incompetence extended my dog's crate time by five or six hours minimum. We calculate our pup was in the crate for 36 hours. My wife and I honestly expected the worst because he is 10 years old and not a small boy. Their service should NOT be sending an animal out and then expecting the client to fend for themselves. They send a customer out knowing what is in store for them with absolutely no warning. They don't f****** care. What happened to my wife and my poor pup was inexcusable. Seriously, save yourselves anxiety and grief. Run--do not walk--away from Jet Pets. They suck!
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January 2022 by Chrissie P.
I emailed Jet Pets to inquire about domestic travel for my small dog and didn't realize that Jet Pets only handles international shipments of small pets. Sandy went above and beyond to respond to my request and provide recommendations, look into specific flight options, airports to fly into as well as provide the specific contact info. Furthermore, Sandy shared an option for flight booking and a service that can help transport my dog from the airport. I am SO impressed from my communications with Jet Pets and with Sandy, if I were able to use them for the transport of my dog, given my experience thus far, I definitely would! Highly recommend them!!! Thanks so much. :)
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January 2022 by Adel Dibaei
Best service and quality caring team at jet pets I have ever dealt with. They will care for your animal as if they were their own. I not only approve but recommend to all if they want a smooth and caring transport and care for your pets. GO JET PETS!
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December 2021 by Hannah Jones
I used JetPets to organize my cat’s, Peanut, travel from New Zealand to LAX. Micaelin and the JetPets team were amazing at helping me understand and navigate this process. The team was also incredibly kind when I was feeling anxious and worried. They quickly responded with warmth and patience any time I emailed to ask questions or just share my concerns. Thank you Micaelin and the JetPets team for taking care of Peanut ❤️❤️Picture of Peanut in her new home. Happy & relaxed ??
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October 2021 by Alicia D.
Our nanny Ava, was absolutely wonderful! She was professional and so amazing! Ava kept us informed from start to delivery of our little pom, Daisy sending messages and pics along the way! Because of her we will use this service again and highly recommend them to anyone in need of a pet nanny!!
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September 2021 by Judith McSwain
I dropped off horses in. They were so helpful with directions, unloading and settling the horses in
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September 2021 by natasha roj
The service you receive from Jet Pets is excellent, and they will go over and above when your dog has to be shipped from Chicago to Auckland during a pandemic, a snowstorm, and an embargo on pet shipments. I would highly recommend Sandy and her team!Let me start off by saying that the first time i contacted Jet Pets on October 29th, 2020 and Duke only just arrived yesterday (March 2nd, 2021). In total, the exporting process took 5 months and we moved from Chicago to Auckland, New Zealand. We were supported throughout the entire exporting and importing process by Sandy and Micaelin, who were prompt, understanding, and answered all of my questions. It can be daunting to move your most beloved pet abroad and it can get overwhelming. Sandy made the process so easy. Sandy discovered that Air New Zealand had placed an embargo on all pet shipments, so she made a call to contacts in Hawai, Fiji, Singapore and came back the next day with alternatives. Despite my nervousness, I trusted her expertise when she advised that Singapore was the best option for us. Then Sandy made a vet appointment schedule for Duke so I would know exactly when to take him to the vet as New Zealand has very strict rules that Sandy knew off by heart. It turned out that the whole schedule had to be changed a couple of weeks before Duke left because there was a snow storm in Chicago and it was too cold for him to fly, so Sandy helped us with the new schedule. She figured out what one of the warmest days would be in Chicago so he could escape the snowstorm. When Duke got his blood drawn at my vet, he got unnecessary blood test results so again Sandy helped to correct this. Sandy requested an extension from the Ministry of Primary Industries in New Zealand as a result of Duke having a lapse in his vaccines for eight days, and thankfully it was granted! When Duke finally escaped the snow-storm in Chicago he was picked up at taken to Jet Pets in LA where I received an email with pictures of my Duke. After being there for three days, Duke finally left for Singapore on Saturday, when I contacted Sandy after hours because I was uncertain about his arrival time she was responsive and sent me all the information I needed to track his flight.Should I have the chance to relocate again (which I certainly hope I never have to), I would choose Jet Pets without a doubt.
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August 2021 by Jeffrey Anderson
I can't say enough good things about the outstanding service and personalized attention that Sandy and the Jet Pets team provided. Moving to Australia with a pet during COVID is daunting, but Jet Pets made the process surprisingly smooth. I highly recommend their service, especially if you need to take a pet to Australia or New Zealand.
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July 2021 by Chris Hillman
I imported 2 puppies from England, Sandy was amazing. We had some issues because of the shipper on the England side and Sandy and her broker took care of everything no problem. My puppies were boarded overnight..I received photos of them playing in their outdoor yard, when they were delivered the airport they were bright, clean and happy! No one would have guessed they just traveled half way around the world. They even took the crates apart and zip tied them to make it easier at the airport! I have used puppy nannies to fly puppies from Europe and have not had an experience this good. I highly recommend them if you are importing.
