Thompsons Family of Dealerships is highly regarded for its knowledgeable and friendly staff. Customers appreciate that the staff work well together and are very organized, creating a pleasant dealership experience. Many reviewers highlight that Thompsons stands out as one of the best dealerships in northern California, especially for Toyota vehicles, outperforming others in Sacramento and Reno. Customers praise the staff for their expertise and willingness to answer questions without unnecessary delays or requiring approval from managers. They also note that the dealership is not like many others, which often lack knowledgeable sales reps. One common concern is the additional cost of optional security systems not included in the sticker price. Customers also commend specific staff members for their responsiveness and consideration, making the purchasing process smooth and comfortable. Women buyers, in particular, mention feeling respected and not pressured during their visits. Overall, Thompsons is seen as an honest, organized, and customer-focused dealership, with many customers eager to return for future vehicle needs.
