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October 2023 by Michael Hall
Excellent service friendly and the price was very fair
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August 2023 by Karl Nic
The best service and informative advice.I've been taking all my vehicles there for 10 years now.Highly recommend Automotive Excellence to all my friends. Ross and Randy are the best.Services: Electrical repair
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May 2023 by Sallie
As always, I'm very satisfied with the service given. Good, friendly service at a fair price.Services: Brakes
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May 2023 by Denise O.
Sorry, but this place isn't what we thought. Our vehicles was sitting on their lot for a week and a half and they still hadn't started repairing it. They had only run a diagnostic test and then left it. We ended up moving out vehicle to another shop who's charging $700.00 LESS. NOT RECOMMENDED.
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December 2022 by N C.
I cannot say enough about the owners of Automotive Excellence, Ross & Randi! Last Friday night, I was driving on 2 lane El Dorado Rd, when all my warning lights came on & my Audi Q5 suddenly & completely died. It was pitch black out & no right shoulder but I was able to coast over to a side road on the left. My car was dead, my son was crying, & I called AAA for a tow. Then, with hazard lights on, we just sat there to wait. Not 3 minutes later, this lovely couple pulled up. They introduced themselves as the owners of a local shop, Automotive Excellence, & asked if we needed help. Ross went to work checking under the hood, while Randi called her contacts at the local tow company to see how long it was going to take. She learned it was a busy night & could take up to 3 hours. Ross diagnosed the problem - a critter got under the hood and got tangled in the belt which dislodged it, as evidenced by all the hair! They left & went to their shop to retrieve tools and a battery charger. 20 minutes later, they were back & fixing my car on the side of the road. Did I mention it was pitch black & freezing?!! They never sounded annoyed or put out. This was a Friday night around 7pm & they were on their way to dinner when they stopped to help us. When I called AAA to cancel the call, the tow was still 93 minutes out! The owners are amazing & our roadside angels on a cold December evening! Thank you Ross & Randi! I will definitely be bringing my car to your shop in the future & will recommend you to others! God Bless & Happy Holidays!
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November 2022 by Josh Thompson
Had an issue but they provided an adequate explanation. I was not aware the state fee was $247 for a brake and lamp inspection. That makes much more sense when looking at the total bill. Thanks
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July 2022 by Josh 530
Had an issue but they provided an adequate explanation. I was not aware the state fee was $247 for a brake and lamp inspection. That makes much more sense when looking at the total bill. Thanks
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July 2022 by Lisa C.
I'm done with these guys. We have used them on/off over the last 8 years for our car and RV. I've had an issue with every visit , and dummy me keeps going back. A few years back I even messaged the owner directly about my concern (vs a direct public post) . But now, after taking my car to another garage and finding mistakes or short cuts that Automotive Excellence performed , I'm officially done with them. Don't even get me started on the attitude I had to deal with today either. If I could've clocked the guy in the face and not get arrested for it, I probably would have. And do me a favor Randi , don't leave a response to this review, I'm not interested.
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June 2022 by Luke Aspen
Absolutely do not go here. The worst staff. Rude, and inexperienced. They charged me close to thousands dollars to diagnose a parasitic draw. I told them the draw was minor and only enough to kill the battery after it had not been driven for a few days. After a week and a new battery they release the car to me and say there is no draw. A few weeks later the battery is completely dead. I knew this would be the problem as all they do is put a Band-Aid on the issue with a brand new battery. I returned the car to them and now they want to charge me more money to run more tests. Told them I would gladly pay them for whatever it costs if and when the car is fixed. The owner then took over the phone call and after some back-and-forth he got very upset proceeded to cuss me out and hang up the phone. I now feel uncomfortable to even pick up my car or If it will been run now.Service: Electrical repair
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June 2022 by Lucas Aspenleiter
Incompetent and rude. Cannot diagnose simple issues them blame you for their mistakes.
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May 2022 by Lucas A.
Absolutely do not go here. The worst staff. Rude, and inexperienced. They charged me close to thousands dollars to diagnose a parasitic draw. I told them the draw was minor and only enough to kill the battery after it had not been driven for a few days. After a week and a new battery they release the car to me and say there is no draw. A few weeks later the battery is completely dead. I knew this would be the problem as all they do is put a Band-Aid on the issue with a brand new battery. I returned the car to them and now they want to charge me more money to run more tests. Told them I would gladly pay them for whatever it costs if and when the car is fixed. The owner then took over the phone call and after some back-and-forth he got very upset proceeded to cuss me out and hang up the phone. I now feel uncomfortable to even pick up my car or If it will been run now.
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April 2022 by BigMak 778
Been here for 2 hours said they had the thing to do my 88 suburban smog check and still wasn’t able to because of their incompetenceService: Smog certification
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May 2021 by Ml R.
A very professional and friendly place to take your car. Our work was done quickly and everything was explained ahead of time, no surprises.
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February 2021 by Mark Pfost
Went in for a light inspection. Was told a list of items that needed to be fixed( pretty much all of my lights) they quoted me a price. I did the work myself (replaced everything they suggested, grill and ALL lights front and rear) went in for re-inspection and they failed it because they said the grill was loose. I asked them to show me the problem and they couldn't, . Pooor customer service and shaddy practices! Terrible place to take your car!
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November 2020 by Ice Bear B.
Was in town visiting family, had some issues with our tires on the drive up and were worried about driving back home on the same tires. Automotive Excellence fit us in on super short notice, figured out the problem and took the time to explain what had happened and what do to to fix it. The staff greeted us, were friendly, professional, and informative. Our experience with this shop was great!!
