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September 2024 by C G
Great experience here. Came in for an oil change and overall inspection and they discovered that my seals were leakinga. Work was done quickly and staff went above and beyond.
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September 2024 by Robyn Miller
They took excellent care of my car. Kevin kept me updated on the progress and Will
the mechanic did a great job on the car. I will be returning in the future as this is a great place to have work done on your car.
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September 2024 by Dan Leakey
As always very good.
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September 2024 by Nancy Gray
Always a positive experience at Tokyo Automotive!
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September 2024 by Jose Aguilar
Frendly and knowledgeable.
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August 2024 by Derrell Brown
Good job well done.
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August 2024 by Martin21 Gonzalez
Dear Tatsu and Tokyo Automotive repair shop,
I hope this message finds you well. I wanted to take a moment to share my experience at your automotive repair shop regarding my vintage Toyota pickup truck. Unfortunately, my visit did not meet the expectations I had hoped for.
I initially brought my truck in for an AC repair, but rather than resolving the issue, the situation became significantly worse. After leaving your shop, I found myself needing a tow truck to transport my vehicle to another mechanic, as it was no longer in a drivable condition. Whoever worked on the truck broke plug sensors clips. They even didn't even bother to fill the gas tank backup it was empty.
Throughout the process, I felt uncomfortable with how the situation was handled. I was lectured about the possibility of getting a refund, which felt unprofessional. To complicate matters, my truck was driven to various locations without my consent in an attempt to fix the problem, raising concerns about the care and respect given to my vehicle. Your shop had multiple chances to resolve the issue, and my truck was in your possession for over a month.
The individual at the front desk was particularly frustrating to deal with; I can honestly say he is the biggest liar in the world. After the repairs, my engine developed a misfire, and when I brought it to your attention, it was denied altogether. This lack of accountability is concerning.
I don't recommend this shop if you have a vintage car. If you do decide to take it here, I strongly advise putting a tracker on your vehicle so you know where it is at all times. You will be told that your car is on-site when, in reality, it may be a couple of cities away, getting worked on at another shop without your consent.
Ultimately, the condition of my engine deteriorated, and the customer service I received left much to be desired. I felt disrespected, and it was disappointing to see a lack of accountability. My experience has led me to view your shop as dishonest.
I genuinely hope this feedback is helpful in improving the service at your shop. Thank you for taking the time to read my concerns.
Best regards, 1989 Toyota pickup
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August 2024 by Jade Lovelace
Simply Amazing!! Direct, to the point, well done & explained to me in an understandable manner. I am returning here for future work ?
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August 2024 by Geri Doan
As always, everything went well.
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July 2024 by Michael Cornett
Good experience taking my truck here for the first time. Very detailed with the service they provide. I felt that the communication was very good and customer service was very good. They provided me with a lot of detailed info in regards to the repairs needed and gave me options. I like that I got to select what service I got and didn’t feel any pressure to do additional items that weren’t as pressing. I will take a truck back here when needed. I would say that even though the price was high the service lived up to the price. Being kid of a mechanic a am aware what dealers charge and also could of done the repairs myself but I don’t have time or space to do so. So it’s nice to find a place that is honest and does quality work.
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July 2024 by Q-chan
Great experience as usual. Been coming here for years and always consistent.
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July 2024 by Rehan Qadri
I was looking for a neighborhood automotive service center for my Tacoma and Lexus. I have always serviced my vehicles at authorized dealers service centers, I was very hesitant to switch and glad I found Tokyo automotive in my own hometown. Kevin handled what my Lexus required. The job was done exceptionally well and on time. I highly recommend Tokyo automotive for all your car repairs.
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July 2024 by Andrew Chang
Amazing shop with dedicated owner and staff, they treated me like family and went over above and beyond to take care of me as a customer. Thier communication was on point and notes evidence was very helpful in the entire process, additionally the parts they utilize for repair are of high quality, I highly recommend Tokyo Automotive for your auto repair needs.
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July 2024 by William Huang
Great service. Solid work. A little pricy.
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June 2024 by MrDhunt4
Great service. Quick turnaround. Needed a rental and they had one ready for me. 10/10
