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October 2023 by Sue Fisher
Staff was very friendly and efficient. Storage facility was clean and I was able to get what I wanted right away.
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August 2023 by bernhardt arnold
Friendly, Knowledgeable, helpful and professional people. Clean place.
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July 2023 by Nallely M.
Would give zero stars if I could. I was unable to reserve a unit due to the fire they had a few months ago, completely understandable. However, they continued to charge my card for 2 months after. On a unit I never even got! Made numerous calls but I either got the answering service or was told the manager was not available and I would get a call back. Of course, I never received that call. After a few weeks, i had to actually drive there to speak to them in person to try and resolve the issue. They assured me they would refund both monthly fees. A few days later, one of the refunds came through but I'm still pending another. Called a few times and still getting the runaround from them. Have now filed a dispute with my credit card company. Horrible establishment, with the worst customer service. Stay away!
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June 2023 by Sarai Balcazar
Jocelyn is so helpful and courteous, you have a great employee on your team.
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March 2023 by Linda Barbato
I was not prepared for such a warm welcome.... Michelle was working yesterday when I went and she was so helpful she went out of her way to get me settled in... What a great personality... It was like talking to a friend.
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February 2023 by Daniel Grace
Jocelyn helped me find the right space. Process was quick and easy.
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January 2023 by Denise G.
Had our stuff here for a little over 3 years all was fine until the last month, we went to clear out the storage unit with the movers only to find a lock was replaced with one of theirs. I went to the office and the lady looked up that on Jan 13th the maintenance person found it with no lock so they slapped one on there. No call was made to us or voice mail was left either. Supposably they had a "note" that said they called. BS no call was made, nothing can really be done because there's no cameras there to see what happened. Our storage unit had been gone through as things were missing. But again nothing other than file a police report be done and they make a report on there end. Feel this place handlers is wrong, better communication should of been done to solve this. And all the money we spend a camera system should be in all areas of this place. What's the point of the key pad and all that crap if it still gets broken into with no one knowing or being able to do anything!
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December 2022 by Emeldah Chama
When staff had a day off they do not communicate such that you can wait for hours outside the off while the their central phone exchange promises to call you back but they don’t
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October 2022 by Sierra D.
I've had a storage unit here for 4 months and they've been ok and straight forward UNTIL today. I just moved from OC to SD so I am not in town very often. I came into town this weekend and wanted to drop some things off to my unit when I saw that there was a lock (that was not mine) on my unit. I called the office 5 times (at 11am) and there was no answer. Knocked on the door for about 5 min with still no answer. The hours for Sunday are supposed to be 9-5pm... I called several more times and then someone from the corporate office answered. I let her know the situation and she was less than apathetic. She said they had called 3 times on 9/28 to let me know my unit got broken into but they were not able to get ahold of me. I asked why there was no voicemail or even email sent to let me know my unit got broken into. She said all she could see were notes and she had no answer but that they put a new lock on my unit since they couldn't get ahold of me. I asked why is there no one in the office and she said there was a scheduling issue and told me to just "stay there until someone came". As I live 2.5 hrs away in San Diego, this was HIGHLY inconvenient. As I tried to ask more questions because I was concerned/wanted more information about the incident, she then proceeded to pretend she couldn't hear me anymore... it was completely ridiculous and unprofessional. I later got a text that there would be someone to arrive in the office on 30 min. That was 45 min ago. I had to call the police and make a police report but they can't do much until i get info of the incident and since no one is in the office, I couldn't do that. They now have to come back and speak to the office tomorrow. I am very upset of the lack of communication, concern and professionalism. I do not recommend this place and as soon as this ordeal is over I will be taking my things elsewhere. Completely ridiculous I've never worked with a worse company.
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August 2022 by Tim “Timo” Guerrero
Excellent n Safe and Clean Storage ! Been here More than 10 years ! Never a Problem ?
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April 2022 by Kacper Grabiec
I came in today after making a reservation online, I was helped by Brian, who was unbelievably kind and professional. He quickly took me to check out the unit, showed me around and gave me a bunch of useful information. On top of that he got me a great deal, definitely got my recommendation.
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April 2022 by Douglas Hartman
Has a security gate, but who doesn't? Limited gate hours like 6:00 p.m. You will not get access otherwise. If you need extended hours consider some other place with 24-hour access. Who knows what people are doing in other units, horrible odors. Maybe a gardening service parking a trailer full of lawn mowers with mulching grass. Maybe mixing 'chemical' odors. Not much you can do about it. Your stuff will get filthy because the wind blows through there and lots of ways for dust to blow in. Really, really, really dirty. If this is a concern consider a enclosed unit at a different facility.
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March 2022 by Lora Lee
Friendly, generous ( gave me a free lock to start) andDesk available. Good company! Lower fee than Extra Storage Space company.
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February 2022 by Jimi blingbling
The closest and convenient place to store your own personal belongings and get the most access with in your area, management is splendid, and always are there to assist in any manner you request, Troy is most there on-site is kind , courteous and caring ? really makes you feel comfortable and you matter most as a valuable customer ?
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January 2022 by Stev Fregoso
Placencia self storage is an ideal storage facility. Totally user friendly and the staff is friendly and helpful. I’ve used them for about 4 years and have been totally satisfied.
