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April 2024 by Lawrence C.
They say that are open to the public on the website but the sign says not open to the public. I'm totally disappointed by it. STAY AWAY.
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April 2024 by Brian C.
Outstanding Company, Pay no mind to Negative reviews ,If you're looking for Quality Merchandise & Fast Shipping, Look no further, I can't say enough great things about Monsters In Motion, their exceptional service, expertise, and dedication to customer satisfaction have earned my trust and loyalty.... Thanks so much
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March 2024 by Anna L.
STAY AWAY! I ordered an Aliens (Xenomorph) themed wallet back in December. I call this place and Terrance answered, he said it would come before Christmas. It's March now, I have called many times but they never answer, I recently tried logging into my account and now it says "access denied". They were quick to charge me and take my money though, 5 stars on that!
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February 2024 by R R.
I ordered an item on the website to be received via mail order. The reason I decided to leave a review is because it was so incredibly well packed. I know when I sell stuff on eBay I go out of my way to pack things to survive the trip, but I seldom get that in return. With this business I did. Thanks very much, and much appreciated.
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December 2023 by Richard Gagliardi
I used to buy a lot of cool stuff from here. On my last order, i ordered multiple items over $200. One small item was missing. I contacted customer service and was basically treated like either a fool or scam artist. I was told their packing slip showed all items were in the box and to check again. Really, like I'm too stupid to notice whether a box is empty or not. So I just ordered another of the same item and let it go. I may try them again in the future, but for now I just see what's cool on their E-mails and try to buy elsewhere. For what it's worth. I also work in customer service for a large automotive supply company and if my management team saw me send a reply like that to a customer, i would have been out the door a long time ago.
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December 2023 by David H
I have ordered collectibles from Monsters in Motion for many years. Always dependable, they have been helpful through the years, even when I changed my mind a few times on things. The reviews here are all negative because the small set of customers with an issue of some type are the only ones that are going to bother posting a review. This is a complaint site, in a sense. So here here's a 5 star review to go along with them..
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November 2023 by Todd Wardwell
I saw online that this location had open retail space but when I went there during the hours stated it was locked tight. I think they are mail order/Internet only now. To be clear I love their online business. But not being from SoCal and flying in from the east coast I was using the Google and Waze app to find hobby shops near me. It listed the shop and I drove out there. I don't blame the store but there are still several websites that list the retail space as open.
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August 2023 by Fran S.
Dealing with Terrance Love was a nightmare! Just because I asked about how the item would be shipped, and if there was a chance for damage? I wanted to buy this item for my daughter, and he made me go in circles and he wanted me to kiss his butt! Plus, if it arrives broken, just read their policies. Plus, the website states to ask before you purchase. But, heaven forbid, if you dare question anything! In the end, he canceled my order because I asked that the item be delivered to the apartment door, and to please knock, and not to leave it outside. With tracking there would be no problem in knowing when it would be delivered. With over 100 apartments there, would anyone in their right mind want it dropped outside of their door and left there? He was an awful person and just as ass! I think that he owns the company too. Don't give this awful man your business.
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July 2023 by Kwyn Pavey
Don't trust the 5 star reviews, they are all fake. I tried to get my husband a mask the website said was in stock. That was definitely a lie. Never got it, didn't get a single update but managed to cancel the payment. Before posting it on your site make sure you know officially what you have.
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July 2023 by Michael S.
I ordered a small "Jaws" sign on July 3 and was told it would ship in 3-5 days. Today is July 27, and while the money was taken from my account on July 3, there is no evidence I will ever see the sign anytime soon. The badly designed website offers no particular support or evidence that support can even be given. I've given up hope on the sign (and the money). Please move on.
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January 2023 by Tyler Malvido
This is a cool shop. They have many interesting things. I use to place orders here every other week and would usually be able to pick them up same day. However, recently i guess they’ve been pretty backed up because now they don’t process orders til the next day. I never had an issue with picking up an order the same day until now. I guess it’s not their fault. But be aware, the owner can be quite rude sometimes. Luckily for him I am a very patient person so I don’t say anything. I wish I could give this place a 5 stars because they have many great collectibles. But unfortunately the customer service is not great. Tanner is a very nice guy though and never had any issues with him.
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October 2022 by Susan B.
The guy on the phone with my husband was so rude and he told him his email address and tve guy on the phone said he hD it but said the wrong email said different ones and then caused my husband of cutting g him off on the phone when he asked a question he tried to talk and tbe guy kept yelling so don't go here .
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October 2022 by Jamison Lockwood
There was some error with the original shipping label and tracking information that had me confused and a very nice gentleman called me and we got it all straightened out.
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October 2022 by Old Parsonage
There was some error with the original shipping label and tracking information that had me confused and a very nice gentleman called me and we got it all straightened out.
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September 2022 by S J
I have bought items from this dealer over the course of many years. Never had any problems and they have always shipped very promptly when the items were in stock. Never had any problems at all. Recommend this dealer if you are a collector.
