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January 2024 by Riva R.
This is an update to my prior review. We finally made it to Cougar Stone when they were open. They had a nice selection and I found them helpful and knowledgeable and pleasant.
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November 2023 by Katie Newman
They are so good. The stone was great 10/10 would recommend.
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October 2023 by David Maerzke
Wonderful selection of stone! Clean and nicely organized. Great installations to give good design ideas.
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June 2023 by Jeb D.
Good materials.. Not sure who Matt is to this company, but he is about as rude as it gets.
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March 2023 by CYnthia T.
Surprised by the low ratings - we found them to be extremely helpful and knowledgeable. They had the stone we wanted but we were having trouble finding a pro to do the job - it was a difficult but smaller job (we needed a separate template made for 40 individual stones to cap a long retainer wall). They told my husband that he could do it himself -told him how - and he did and it came out perfectly.
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November 2022 by Sasha Henderson
Terrible experience. Way overpriced with subpar service. Felt like they were trying to avoid paying taxes as a business.Went down the road in orange instead.Zero stars if I could.
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August 2022 by Shelley A.
Owner is the rudest man I have ever met. Don't buy your material from them. They don't want your business. That's what guy working there told me. Go to Thomason's Materials in the City if Orange, just down the street.
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June 2022 by Debi F.
Very helpful, this place is awesome! They definitely do everything they can to make purchasing stone a breeze! Thank you Cougar Stone!! I highly recommend them, you won't regret it!
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February 2022 by Joh S.
Don't mix politics and Buisness rude AF don't bother coming here. Crappy materials. Wouldn't recommend to anyone.
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January 2022 by Doug S.
In contrast to other Yelp reviewers, I have been having great experiences with Cougar Stone. I first emailed Matt, the owner, sending him pictures of stones i was looking to find for my patio. He very kindly wrote back telling me he had what I was looking for. He even tried to call me to let me know this but I mistakenly put the wrong phone number in my email to him.We later spoke on the phone and the conversation yielded more helpful information. I decided to drive out to look at his inventory of stone myself. Frankly, I was a bit apprehensive after reading the negative reviews of how some customers have been treated. That turned out not my experience. Matt could not have been more helpful during my visit, directing me to various pallets of stone that he had in his extensive inventory. He even provided pictures of projects his customers had completed that were similar to what I wanted to do. I also appreciated his patience with my numerous questions. Cougar Stone has an amazing variety of stone types in their well-laid out yard and they even deliver to far away places like Palos Verdes, where I live. I give my experience with Matt and his company 5 well-deserved stars.
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October 2021 by Andrew Yudin
Worst customer experience. Ownership does not care about its relationships with consumers, only contractors. Matt let’s the contractor deal with the consumer. Warning: DO NOT EVEN CONSIDER GETTING MATERIAL FROM THIS COMPANY, you’ll live to regret it.
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August 2021 by Sharon K.
Yes, it is a beautiful showroom but if you want to be treated rudely by the owner, be my guest. I am a returning customer in the past few years only because they do offer verity of beautiful stones. This time I communicated via email because I needed only a few pieces that I have purchased before, surely enough Jenna who was very pleasant over the email helped me and confirmed that she has the material needed, so we agreed on sending my guy to pick up. It was suppose to be 15 pieces of TUMBLED Shenandoah. I also mentioned to Jenna in written form that my guy is just a driver who has no idea of what I need and he is there just to pick up. So he did. When we got the stones it wasn't tumbled, so I called Jenna and she confirmed that she was suppose to send Tumbled and she didn't. So I asked If I can return half of the items back to exchange for the mistake they made ( I was being nice to use at least half of the pieces) and never asked for a refund only for exchange for what we agreed upon. However, Matt (owner) spoke to me in such disrespectful and rude tone, asking questions like "why did I send someone who doesn't speak English", completely disregarding my emails and conversations with Jenna. I never felt welcome as a customer there before, and never will set foot there again. His pricing is high, he is not a nice person, and I would prefer to pay twice as much and drive twice as far and not to be treated with such disrespect.
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June 2021 by Bob Bauman
It's like a Disneyland for stone! The only place to go in Southern California.
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May 2021 by Angela S.
Rude AF. The owner of this place needs to retire. Yelling and threatening your customers is no way to run a business. Every awful review here is true. I've experienced firsthand what a miserable human looks like.
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April 2021 by Smilit1
Very rude owner. I spent $33k on my stone material. I took my business elsewhere. It’s too bad because this place is not far from my house.
