-
February 2024 by George C.
I bank with 5 different institutions, all great! But the personal attention from branch employees from the manager down is superb. Its definitely a place I want to do business at.
-
February 2023 by Slava Ko
Terrible bank, Terrible customer support, everything Terrible. Just use chase
-
February 2023 by Petr Petrov
Terrible bank, Terrible customer support, everything Terrible. Just use chase
-
July 2022 by Os Salaz
Horrible service, poor knowledge and a waste of time.
Stay away from this branch.
Bad experience overall ??
-
January 2022 by Osvaldo Salazar
Horrible service, poor knowledge and a waste of time.Stay away from this brach.Bad experience ??
-
November 2021 by Erik Basil
Fast and friendly staff, simple parking, clean bank.Be polite: Wear your mask because they have to and you're not a snowflake who will melt if you have to be considerate. Or, if you are a melting snowflake, just use the ATM.
-
October 2021 by Kristine W.
If CITIBANK ever offers you a promotion by opening an account when you are depositing a large amount. Say NO. They will lie to you when you will receive the promotion credits. They will say 4 months, then 5 months, then 6 months. I have used this bank for 30 years, they have never given me any benefits. I am going to move to another bank. This bank sucks. No loyality promotions. Just lying about their promotions and provide harassing and bad services.
-
May 2021 by Clay S.
This branch is always a disappointment. The ATM is frequently out of service. Customer service is awful. It's a big bank, so definitely be prepared to be treated like a number. Don't even bother trying to use the voice system; it's impossible.
-
January 2021 by David J. Lindborg
They can't cash their own banks checks. Possibly the worst bank branch ever.
-
December 2020 by Sophia P.
Worst spot for ATM deposits. Be careful with their ATM machine. Within the last 3 weeks, it took my money and didn't return it or credit it onto my account. 1st time, I contacted customer service and they provided a temporary credit same day while they investigated. 2nd time, customer service said a temporary credit will be available within 10 days. Went back during business hours and I was told there was nothing they could do and i had to wait. I now have to wait up to 10 days to receive my $900 which I need to pay my bills. They can investigate all they want, but I should be given a credit ASAP for an issue that is out of my control and due to their machines. I am definitely complaining to the Dept of financial services or whomever may be best for an issue like this. This is outrageous.
-
July 2020 by Sam
I was really upset with the customer service! Have been there three times and went to give them the benefit of the doubt. This was the last time we are going to be disrespected there. Very rude clerk who seemed to be from around Asia (couldn’t get her name because we were kicked out) only because she said we looked “suspicious”.
-
July 2020 by Lockheed Skunk77
Friendly amiable staff.. forgot my card inside seconds later before I left the parking lot, "I forgot her name", comes outside hands it over. Thanks Miss neon orange nails
-
July 2020 by Mike B.
The worst branch I ever been too,very slow I am a preferred customer for more than 20 years I asked for some coin change for 25 $ they said wait 5 min. I waited 10 min and after that they said they have only 1 $ for change,the worst branch and the worst customer service
-
May 2020 by bob tillmon
I'm highly irritated about now! The branch in Yorba Linda, Ca. closed several weeks ago without a warning, so I have been using the branch at LaPalma and Imperial Hwy in Anaheim Hills since., even though in much farther away from my house. Yesterday I arrived Five minutes late wasn't able to use, so I came back today to find a sign in the window saying this branch has moved, evwn farther away without warning again
-
May 2020 by Samanta Patlan
I was really upset with the customer service! Have been there three times and went to give them the benefit of the doubt. This was the last time we are going to be disrespected there. Very rude clerk who seemed to be from around Asia (couldn’t get her name because we were kicked out) only because she said we looked “suspicious”.
