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August 2023 by Susan F.
They really don't care if you are a business customer. There is a special line for biz customers but make you wait there until personal customers are seen. May as well wait in regular line. They do not care if you are a business customer.
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August 2023 by Juhi J.
I've been going to this branch for 22 years now. I really like the gentleman who works there and the staff is fairly polite but Despite of hundreds of requests there is always a long long line. Many times I've been in line for more than an hour. Does the management even care. It feels like a monopolistic Attitude where they are so big that they don't care. There are sometimes old ppl in line for an hour and I've let ppl go in front of me so many times. Honestly it feels like they just don't value their customers time
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June 2023 by Steph O.
HORRIBLE ! HORRIBLE ! HORRIBLE !!! Don't waste your time coming here .. I don't bank with them but because I have EDD I need to use this bank to withdrawal funds. They made me feel like I was not important. I had to be identified in person to report my edd card lost which I get and i don't mind. So I went in waited to be called into one of there offices. Finally a young man Rafael called me in he's very professional and was doing his job right. So he had to call a special phone number and left me speaking with another rep on the phone. As I'm speaking with the rep on the phone one of Rafael upper management comes by the door and pulls him out. So I stayed only still speaking with rep .. We finally ended the call. 15 min past and I'm still waiting for Rafael. No one came to check up on me. So I couldn't wait any longer I got up and went to see if I was able to take out my money and guess who I see as a teller ? Rafael the person who was helping me. Like I mentioned I don't blame Rafael but I do blame his upper management who pulled him away from me to attend others. I know they were prob short staff but still someone should of followed up and not just left me there !! Bad service !!!
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March 2023 by D O.
So we walk in to do 'banking' inside the bank, a rare thing to do but still. There is only on other patron who is at the one window that is open, with one teller at the window. Behind the windows were 4 or 5 other employees all in suits and looking all professional (like care sales guys) but not doing anything. Everyone just stands around. One comes out the door from the teller windows and says hello, asks us what we need and once told, simply walks away, "They'll help you!" he said before joining his coworker in the middle of the passage way (the bank is a hall and offices mostly now). Together the regal each other in stories, the guys behind the counter watch the one teller working struggle with the only other customer and nothing gets done. Basically, a lot of guys in suits and only one of them doing anything (apparently badly), while the rest just goofed off. Anyway, it is apparent that no one gives a darn about us, so eventually we walk out in frustration. The guy who did speak with us looks up as we go by, breaking his happy play with his work buddy, and I tell him. " It really looks bad for you two to be goofing off out here in plain sight of customers who need you to work." He giggled like I was being an idiot and went back to telling stories and laughing with his buddy. "You realize we are customers that are walking out, right?" He smiled and then went back to ignoring me. Employee of the year material there! Bank of America is bad enough without this branch being this bad. I have not gone inside for years and had no idea they had gotten this two star bad . . . so I will give them one, just to be clear that folks should never, ever use this branch.
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August 2022 by Manesh B.
This is the worse BOA branch I've seen and I've been banking with them for 30 years - you need better management that has some common sense and schedule a min of 2 tellers or have a flexible employee that can gelp when lines are long as I'm writing this I'm standing in line with 9 people waiting g for a teller which they only have 1 and 6 bank employees insuits watching the people in line - And yes the transaction I need to complete requires a teller unfortunately
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June 2022 by Abdul B.
Great facility. Super friendly and helpful staff. Tried going to another location, it was understaffed, and the air time was unreal
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March 2022 by Brian M.
i guess theres no need to wonder why this location has only 2 stars.slow staff. one very slow teller who failed to acknowledge next in line for an extended time before he lifted his head.no acknowledgement of customers for extended wait.been "next in line" for over 10 minutes and actually had time to write this while continuing to wait.counting at least 7 employees who walked by, who im sure were too busy to assist with the now 10+ people in line while i continue with this review.nice remodel. maybe remodel attitudes for employees to match.
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March 2022 by Isa R.
Horrible staff the manager don't even want to help his own customers I will definitely put 0 stars
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November 2021 by Johnny G.
Friendly Teller staff and love the new remodel, unfortunately it's the same slow floor people. The line is always long and the floor help is pretty pathetic. They randomly check in to help relieve line pressure but then disappear either in the back or just standing around not helping. I go in all the time and see the same thing over and over. If that person is truly busy on the floor then hire another. This would free up the line with simple deposit request or other things that could help the teller focus on. Have a sense of urgency and customer service and do what you were hired to do. Take pressure off the line and stop being lazy.
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November 2021 by Juukkes P.
THE WORST. Been here 3 times already and every time The wait is 30 min and only 1 teller when there's 3 available to be behind the window. The second teller right when it was my turn said "just one sec" and never came back . Also The poor old people behind me :( felt bad so I rushed. find yourself another bank.
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November 2021 by Kelli C.
This is one of the worst BofA branches. The line is out to the door and they have only two tellers working on a Friday afternoon. This is a daily issue. They should have saved the remodeling money and invested in having the branch properly staffed. They also eliminated the business window, not geared for small business owners unless you have lots extra time to spare to wait in long lines.
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April 2020 by Robin I.
I usually do not go to this BofA but I was in the area running errands and stopped by the ATM quickly. To my surprise the ATM dispenses bills to your liking! Usually the ATM dispenses bills of one amount and it was a pleasant surprise. I've been inside this BofA a few times and the service is standard. Nothing special. The extra star is for their ATM bill option. Also, they have a drive-thru ATM which is convenient.
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June 2017 by J Dowski
Why so many fees
