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September 2023 by Chang Chen
Due to the original location being unavailable on the moving day, my reservation was transferred to this place. The customer service here was courteous and efficient. They provided me with the same size vehicle I had booked in less than 15 minutes, despite several other customers with similar issues.
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November 2022 by Conrad Kuyawa
I would avoid. Offered me a uhaul with no gas in it and then when I refilled it they stated I'm not entitled to any credit for the gas that I put into the vehicle. Garbage company. Avoid at all costs unless you want to get ripped off.
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October 2022 by Haveyear BillsIron
Horrible customer service!!! Not very helpful!!! Don’t waste your time to this place!!!
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September 2022 by craig weinberger
I would recommend that everyone stay clear of renting a truck from this location. I arrived to pick up the truck that I reserved only to be told that it was out of gas. I asked them why didn't they put gas in it if they knew that I was coming to pick it up. They didn't have an answer. I had to wait for someone to get a gas can and go to the gas station. They still couldn't get it started so they sent the same person to get more gas. I finally was able to get the truck but now I had to go to the gas station to put gas into it myself since it was still below empty. The truck was in terrible shape and the pictures they wanted me to sign off on did not show most of the damage that the truck acts had. I ended up leaving the uhaul location more than an hour after I was supposed to pick it up. Uhaul says that they have a $50 guarantee that if the truck is not available when promised. When I tried to have them honor it I was told that I didn't have to rent the truck from them if I had a problem. Why do they have a guarantee if they won't honor it.
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July 2022 by Kevin Stallard
The service was good but the truck I got was one of the worst..
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June 2022 by Stephen Smith
Truck had a check engine light and was very dirty had a bottle in the back with yellow liquid, I Dont want to know will most likely choose a different location next time
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November 2021 by Jun Okada
They never check the truck before rent to customer.I have problem with fuel charges.They did not explain Fuel or other thing. Here is key and go. I got all most empty fuel but they told me 3/4 before me. It is open yard any body can still the gas. I am not going back to them.
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February 2021 by CamerodTV
VERY VERY RUDE, UNPROFESSIONAL GUY. WHY U-HAUL EVEN LET THIS GUY RUN AS AN AUTHORIZE DEALER?
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February 2021 by Sergio Bustos
I called to ask about availability of trucks and the guys was very rude and short said nope nothing available so then I asked where’s the next closest location then he hung up on me
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November 2020 by lilib b
Good customer service
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August 2020 by Jaro Masar
The place does not necessarily look great, but 100% satisfied with the service.. you get the car, they tell you how to return it, and the bill was exactly as expected. Will use them again.
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August 2020 by Harry S
Hi place is a mess... worst of all ... a guy at the window named Jason is a very rude, unprofessional and stupid kind of a person. He has no manners at all. I asked for some details on the agreement and he closed the window at me... He seems to be a mental case. I am requesting U Haul corporate office to shut down this location for the sake of community and U-Haul reputation.
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July 2020 by Ashley Solano
The owner of this building has no manners and is so rude if you see down below i’m not the only one who feels this way. He hung up on me when i was trying to disclose information. I’m calling Uhaul customer service to complain no owner should act like a child. DONT GO HERE
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June 2020 by Vanina Granell
Jason was so nice and helpful and got us checked out super efficiently
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June 2020 by Diana Carlton
Website was a little hard to use. My confirmation showed I was picking up in Oakland, but when I called, was told my reservation was in Pittsburg, which is what I wanted.
