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August 2023 by Mary Castaneda
THEY RENTED MY STORAGE UNIT FULL OF MOLDWHEN I COMPLAINED TO MANGERTHE OFFICE SAID THEY CLEAN IT CLEARLY THEY NEVER DID I TURNED IT BACK INBUT NEVER GOT MY MONEY BACKBIG SUPER LOSS AND DISAPPOINTMENTNEVER AGAINAND WOULDNT RECOMMEND TO ANYONE
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April 2023 by Barbara D.
No security cameras on second floor. Someone cut our lock & put their own lock. Almost every locker had been tampered with. Public put their lock on until we could get there. They had left a message that they'd put their lock until we could get in. But failed to tell us we'd need make an appointment to have them cut off the intruders lock so when we got there we couldn't get into the storage unit. We had the movers cut it and found our original lock cut and laying inside. And they never answer the phone it always goes to message with no call back.
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March 2023 by Earl V.
Was a customer for quite some time. At one point had five separate units while I awaited my home to be built. Paid around $1500 per month in total. I'm summer of 2021, they had contractors come out to replace roll up doors. We were not asked but told. In one of my units were two beautiful white couches less than a year old. They were completely shrink wrapped for protection. During installation, the contractor's employees moved the couches, dropping cushions onto the pavement and ruining them. They also stepped on the couches putting a hole in the plastic and leaving dark dirty footprints on my couches. They were ruined. I have waited since September of 2021 for a resolution and all I have received is a runaround. My issue is not with the awesome staff at the location as they have tried. Corporate has reached out to me once with a promise unfulfilled and has now gone dark. This is terrible to do to a customer!
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March 2023 by Jay Boncodin
I am giving five starts to Anna who made the entire move-in setup and process smooth. Thank you for the amazing customer service and going the extra mile in making the entire experience easy.
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March 2023 by Jonathan Schloer
Found a very good deal in Pittsburgh for a 9×20ft. Unit too consolidate 3 other storage units I have. Not too mention that I got the 1st month rent Free! Thanks for your help with obtaining this unit to hopefully saves me about $250 a month! Very Professional staff and Anna followed up Today to make sure everything was OK and I wasn't having any issues. I also like the Public Storage app for contactless opening the gate access is a big plus! Thanks again and I will recommend you to anyone else interested in a better price for storage. Thanks again PUBLIC Storage
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September 2022 by Víctor Hugo Valle
I was moving and I rent one space just for one month and I got rob by this company they broke the wall and they took all my value items some gold rings from my wife grandma a lot of my tools we was looking for a place to keep ur stuff safe and they steal ur stuff no happy with that they are charging me 250 dollars and if I not pay they will keep my stuff so I got rob in less than a month and now they will keep everything next time I will put my stuff in the street after all this in the contract say they are not responsible at all for your stuff so basically they charge a lot of money and if something happens they don't care this company steal your money and your stuff I'm so angry !!! one month of rent and I got rob and now I already loss everything because they try to charge me 250 dollars and I say no so now everything is loss
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August 2022 by Author B.
very Nice and Well Kept Facility. The staff was very professional and kind, well as understanding
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July 2022 by Teenna H.
Do NOT recommend this company! They have raised my rent five times and mice got into my boxes and left little surprises all over my stuff. I emptied one out of two units that I rent and could NOT get assistance from anyone! The main number tried to help me but could only send an email and a phone message regarding my vacate assistance and I still never received a call back. I went to Oakley Storage and got awesome customer service
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May 2022 by Olaoluwalotobi Thomas
Great service. I meet with Tabitha twice and both times the help was A1. I feel so much more confident about my move. Never stored anything before at a storage place and I'm glad this was my first experience!
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February 2022 by Roberto Morales
Had a crazy experience with public storage thankfully Dani was able to get me situated with a bigger unit and resolve my issues great place !
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October 2021 by Bryan Nye
This is a decent place but I wish they had some one to clean the pavement in the storage unit complex as there is always random nails that could puncture tires that could cause inconvenience to a lot of customers.
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September 2021 by Kathleen Mendoza
Best storage place ever! The people that work there are fantastic!!
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March 2021 by michael sabedra
This place closes at 6 pm. That sucks
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December 2020 by Kai Reed
When we came here all of our stuff was stacked on top of each other and we did not leave it like that last time. Clearly the workers moved our things around and it was literally hazardous to go into that space. We had to climb on top of our things to get in there.
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December 2020 by Nashieli R.
The front desk people aren't too helpful. It's more of a no this is how it is there's no other way around. And all they do is say you can call the 1-800 number. I've had better experiences at other storage companies where the front desk people can actually help with the problem and fix anything at that moment.
