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March 2024 by LittleNeck R.
I took my dog here yesterday after not going for a few years due to pandemic. I dropped my puppy off at 9:00 am and when I got her back a few hours later. I get home and noticed a big chunk of hair cut from her chest. She is literally bald in this one section. Her eye brows are uneven cut and long in spots. This hair cut looks as if the groomer was in class first time. I was too livid to return to them because if I had. It would have been a big deal. I need to calm down first. They did not say anything about the missing chunk of my dog hair from her chest. I got home to realize it. What kind of business does crap like this??? I use to use Tiffany here but she no longer works there. When I get her name I am going to post it so fur baby parents should be aware. The audacity... the sheer nerve.
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February 2024 by Tristan B.
I've been taking my dog here for two years to get groomed and it took awhile to find a groomer here that I liked. Eventually, I took Koop in to see Lou. Lou is the best groomer and my doggo always leaves looking the best and super happy when they groom my boy. Highly recommend them for grooming.
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February 2024 by Dirk Van Hook
I waited almost half an hour for a curbside pickup. I thought the place must be busy so I walked in and it was empty. They claimed they couldn’t find my car. Are they unable to contact me through the app?
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February 2024 by N Terry
Came in for a collar for my pet. The store was practically empty. We were in and out.The cashier lacked knowledge of the products.I appreciate the ability to get in and out in no time.
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February 2024 by Liz R.
LOU IS AMAZING!!! my Great Pyrenees had matting and is skittish to cut/baths. Lou took the time to explain everything that was going to be done before and after. My dog has never looked better. Thank you Lou!!!!!!
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February 2024 by tony blomert
Friendly staff and very helpful
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February 2024 by Cindy B.
Omg LOU is wonderful! The attention to detail and care for my little Lady is spot on! I know this store has some bad reviews but not all groomers are the same so please don't write off every groomer here. If anything give Lou a chance! Thank you for taking such great care of my baby. We will definitely be back to work with you
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February 2024 by Roderick Alcutt
Right on
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December 2023 by Roxanna S.
Zero stars are what they deserve. I only continue to shop here because my fur babies need a certain kind of hay and food. Today, I picked up my online order, and when I checked it, items were missing. On top of that, the rude cashier was so busy flirtjng with a male customer that she tried to ring me up for the items I already paid for. When I proceeded to try to tell her that it was items from my online order, she had an attitude and was disrespectful. She's lucky I didn't curse her out. Cashiers fail to pay attention to their job here and have no customer service skills. I am sure she will not be there when I return because they have a high turnover rate. I have never seen the same employee ever. This store needs to hire better employees!
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October 2023 by Stacey C.
Danielle is obviously a Dog Lover. She makes me feel comfortable leaving my baby with her. We decided to make her our "go to" for all our grooming needs. Keep up the good work.
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October 2023 by Maritza L.
Grooming salon -- I highly recommend Danielle, professional groomer at PetSmart Pittsburg. We decided to bring our 8 year old doxiepoo (adopted 2 months ago from a shelter) for his first professional grooming. I was worried because he is reactive to dogs/cats. During the in-take process, Danielle allayed my concerns by explaining the options available to make my pup more comfortable while in her care. When I returned to pick up my pup, I was amazed at the transformation in his appearance. The cut was so great he looked like he was ready to participate in competitive dog show. I am so very happy with Danielle's work that I have decided to become her repeat client. If I could rate her more than 5 stars, I would.
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October 2023 by Bon Ling Pua Ng
Gloria and the staff here are so accommodating and friendly. They helped me choose the correct starter kit for a fish tank for my new stress reliever hobby.
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September 2023 by Marcus T.
I've brought my two year old American Staffordshire here twice now for grooming. The first time, the experience was very unremarkable and honestly I wasn't sure if the woman who did my service actually did it but i had nothing to compare it to. This time around I tried someone different and she was amazing. Ahjee was very communicative and did a thorough job. She asked a lot of questions before and gave me a rundown after which I didn't get the first time. She seems to have a genuine care for the animals in her care. Definitely will go to her again.
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September 2023 by Teresa Millet
The highest prices I have ever seen I thought of buying one of the ball towers that the ball rolls around when the Kitty hits it. The price for the small piece of plastic with one plastic ball was $38.99. Now don't get me wrong. I really thought that was completely overpriced. I do have 8 cats, so only 1 or 2 are going to be able to play with it, but no. And I do love my cats very very much and my dog But I will not pay that price for 2 round pieces of plastic and plastic ball. It doesn't take batteries, it doesn't do anything.
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September 2023 by Erika Newton
They never answer their phones. It's pointless to order for curbside pickup. Every time, I need to walk into the store and stand in line in order to pickup my items because no one picks up the phone. It's definitely an inconvenience you may as well plan for with this particular location.
