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September 2024 by Sio
So in 2020 we had to pay a redeposit before getting accepted but we never got accepted into this place.. how come we never got back that $400 "pre deposit" back? And should we involve a lawyer?
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September 2024 by Nancy Williams
Living here is perfect for my active lifestyle, it’s close to the Black Diamond Mines, a great place for hiking.
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September 2024 by Lima Habib
Worst management. Worst place to live
They recently raised the rent without even giving notice. The rent for only 2 bedrooms is 2900 with 2 parkings equal to the rent of a big house.
When you want to move out they will refuse because we have a 12 month contract and when I insist to move out they said 2 months notice is required, who is gonna hold a place for us for 2 months??
I got a text that they were trying yo get the rent from my credit card. WITHOUT MY PERMISSION, they never asked if they can use my credit card for payments.
They don’t care about your problems.
All they want is your money.
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August 2024 by Lillian Henderson
Not too far from Tri-Delta transit, so it’s easy to get around, Diamond Hillside is in a great location. Fun entertainment also in proximity, my favorite is the Antioch Shopping Mall.
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August 2024 by Vania Morais
With a sadness in my heart I moved out a few weeks ago and I am so thankful for the new management and staff that I left my apartment clean and ready for new people to come in and I got my deposit back in a couple of days later! I love them so much!
Thank you!
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August 2024 by Branddye P
I stopped by to inquire about a unit and the team in the office took the time to answers all my questions. I really appreciated it! I recommend anyone in the area in need of a place to check them out.
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August 2024 by Lupe Figueroa
Cyndy at the office has been so Great she has made me love this place she has been so sweet and will always go above and Beyond to make my experience so great at diamond hillside apartments I really recommend this apartment complex especially with the help of Cyndy
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August 2024 by Faith
I’ve been contemplating leaving for a while but, new management has definitely changed things around here. Thank you Dupree and staff for making residents feel safe and comfortable again.
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August 2024 by Luva Wilson
Love the new management...went by the office and spoke with Dupree...he was a breath of fresh air...he listened to my concerns and was on it. Thanks again!!
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August 2024 by Faria Hafeez
It's really amazing and very comfortable place ? love it and also satisfyied
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August 2024 by Joe Bass
The current staff has done an amazing job turning the property around. They are friendly and are staying on top of issues with tenants and challenges that come with apartment complexes. Noise has been significantly reduced and parking issues from a couple of years ago are pretty much gone. I moved for work, but I would recommend this complex to anyone who is looking to move into an apartment.
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July 2024 by Randi Shelton
have lived here for 10 years because I can't afford to move after they took hundreds of dollars from me knowing I am disabled and have limited income. They just raised our rent by 200 dollars after we have been trying to negotiate a lower amount after everything that has happened to us here and the proof I have sent in emails. Our lease was conveniently lost and so I can't get my SSI raised without the lease for proof to show SSI and they are raising our rent 200 dollars knowing this. I was harassed, threatened and my dog was poisoned from a leak coming from the fridge for over 3 weeks. It was an ammonia smell and my dog had to be put to sleep because of the leak and gas coming out for over 3 weeks which I have documented proof of and emails where I keep asking them to remove it. I had to call poison control who told us to vacate immediately or have it removed immediately and I showed the manager the screenshot of me calling poison control and all the calls and emails to the manager asking to get the fridge out of our apartment and the ammonia smell that was leaking. They knew an ammonia smell was coming from the fridge when maintenance came and tried saying it was from dog pee which dog pee doesn't smell like ammonia and we steam clean our carpet because we do have pets. They don't pee on the floors, they are trained to go to the door or pee pads. The dog was my mom's dog I had because my mom died. The dog was my therapy animal. I had to have her put to sleep because she couldn't even walk and kept gasping. They poisoned my dog and killed her and take absolutely no responsibility for it. The apartment was not safe after that and maintenance would never come fix anything the 9 years we were in that unit. My maintenance requests would just be deleted off the portal and the manager at the time told me there wasn't enough maintenance and they had to assist more serious issues like leaks (but not when we had one with the fridge). We had to pay out of pocket to replace stuff and we were told they don't reimburse here. This all happened since I got here 10 years ago and from the past 2 managers that were here. They obviously don't background check their employees because of the money they were stealing off the tenants and I am one of them. They won't even negotiate the 200 dollar rent increase at the very least after everything we have been put through. I have extreme PTSD after having my dog killed. I hope no one ever has to go through that here. The previous manager left me with hundreds of dollars due to PG&E because she lied about coming to fix our AC unit (already sent emails of proof of this to corporate). Our AC was out last summer during the heat wave and I had to run it as high as I could and maintenance had to come spray freeon a few times just to get it a little cool because I overheat due to my disability. Having to run it higher the bill was like 500 each month for 3 months and PG&E told me they would wipe it off my account of the manager wrote a statement about what happened. The manager refused to write one because she would have to tell the truth and had the nerve to tell me it's illegal to provide a statement to PG&E (I sent corporate and the manager that's here now the email of her saying this to me and leaving me with this huge bill). I can't be late now on any of my PG&E bills or it goes to collections because she can't tell the truth. I have no money for groceries now since my rent is going up 200 dollars and I can't be late or pay my PG&E with a payment plan because the manager screwed me on that. I also lost 30 pounds in a little over a month and kept getting eye infections from when we had the leak in the apartment. I now have a scar on my cornea for life that affects a small portion of my vision in my left eye. It's a gray smudge on my cornea. My husband kept getting bronchitis from the leak and had to miss many days of work. New manager the only issue is not doing the negotiation for us. Just stay away
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July 2024 by Sheila Martinez
My roommate and I attend Los Medanos College. Diamond Hillside is perfect for students. Friendly neighborhood and helpful staff. We just visited the Historical Museum, a cool place to learn about local history.
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July 2024 by Heather
Writing this in hopes of actually speaking with someone that does not work in the office. I’ve been at diamond hillside apartments for 4 years, the last 2 years have been a head ache. Hope someone sees this and can give me a call. Or Maybe twitter or tik tok will get someone’s attention.
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July 2024 by Being Ronesha
I lived at this apartment complex for 2 years. It has been the worse experience as a working for a young professional with 2 jobs. I was barely home and still this was experience living here was horrible. The leasing office staff made living here the worse experience. The attitudes, no clear, transparent communication, lack of professionalism, plenty of rules but take no accountability for their errors. The rent here is too expensive with the unpredictable added fees out of no where. There's a lot of rules for residents but no accountability for management. For example, when I first moved here, I was able to call for a tow truck to tow someone’s vehicle that was parked in my parking stall. There was no email or letter sent to residents advisng the rules changed advising residents to get contact the leasing office to remove a vehicle. Again, i work 2 jobs and I'm tired, there's no other option for me to park my car. So, the rules changed and i was left searching for a limited visitor stall (most likely your guests will never find one, unless they park across the street) But if the office is close, there's emergency contact, no security to assist you. So you run the risk of having your car towed at your expense because someone took your assigned stall. You can’t use the damn gym, it’s just for show. They'll lie and say it’s only open when the office is open, but that’s a lie because when I first signed my lease they said i’ll be able to use the side door to go to the gym.
They pick and choose when to put notices on your door. The leasing office accuse me of having someone living with me, which was crazy because no one comes over. The leasing office threatened to evict me because they said "someone reported it", not that they actually had proof.
They don’t have security, when I first moved in they said they have security, and they did for a moment but didn’t inform the tenants that we no longer have security. Again, lack of communication and accountability.
The maintenance was on top of stuff but the last year living here, I put in a ticket and they take their time to fix things. My stove, my air conditioner, my clothes dryer; took too long to repair for the price i was paying.
The front gate always breaks down.
Also they will move your parking stall. I know someone who asked the leasing office do they change resident stalls and they told them yes if you don’t pay the rent which was crazy that wasn’t the case, but with them moving your parking space now I had to do extra just to put groceries in my house because my parking install was on the opposite side of the apartment complex. When you need to speak to higher up they’ll give you an email but you’ll never hear back from them so no help because the people in the leasing office can’t help you especially when you ask them questions. When visit here you’ll think wow it’s nice but that’s all a lie.. it seem like people be moving out left and right
