-
May 2022 by Willie “Gorgeous” Walker
Loved Oscar sales guy supper cool guy.Prices are reasonable.bought a lil something.Still thinking about buying that sectional.Thank you Oscar your the best Thanks for being so kind.If we do but a sectiona.l will go through you.
-
November 2021 by Claude W
Very beautiful trendy furniture here, a little bit pricey but definitely high quality.
-
October 2021 by Deanna Lemus
Great place, nice furniture and friendly staff.
-
August 2021 by David T.
A BIG shoutout to Shane at Couch Potato! A few years ago we purchased some sofas at Couch Potato and recently our new puppy chewed up some of the recliner cords. We called the store to order new cords and Shane told us to come on by to pick some up at no cost. Now that's customer service you don't see anymore!!!!!
-
August 2021 by Cathie C.
I'm so happy I met Oscar at the Pismo Beach store. I have been looking for a while at a beautiful sectional they had on display in their store. Oscar was patient with me and seen that I had been in several times checking in to see if I could get a great deal. Finally when I decided to make my purchase, Oscar worked with me and gave me a great deal. The deal was just a deal, my experience dealing with him was the best. He was very polite & professional and went to bat for me to his boss to make the best he could do. I agreed and he complimented me on my negotiation communication. We both had a great experience. I highly recommend Couch Potato Furniture Store. Ask for Oscar:)
-
May 2021 by Pam W.
I went here looking to buy a new couch. Walking in no customers in the store. A gentlemen said hello , sitting on the couch when you first walk in. He had no mask on. We had ours on and i asked if we didn't have to wear one. He had the nerve to ask me if I was vaccinated! When did asking someone their private medical history become ok to buy furniture?! When I told him he couldn't ask me that he told me to keep the mask on. I guess he assumed I wasn't? I went and bought my couch elsewhere. The other store gave me much better customer service .
-
April 2021 by James S.
The worst customer service of any furniture company that I have ever dealt with. I don't want to completely demonize this company, however I am going to tell you an exacting detail what has occurred. My wife and I bought loveseat recliner from couch potato late 2019. We selected the couch based on recommendations from the salesperson on how sturdy and awesome this recliner is and that each item is made to order. It did not disappoint however one of the seams came undone. This is not the fault of couch potato however they sold the product and guaranteed the product so they assumed liability to fix the product. They collected my couch earlier this year to have it sent to an upholsterer and fixed. It is now nearly May and we have gotten the runaround week after week with a myriad of excuses every time you say something the first line of defense is because of covid. Then it was the upholsterers fault, people quitting in the warehouse, and various other excuses They have probably the worst communication skills between employees that I've experienced I could not imagine running a company with such poor communication in and among the staff They gave me the most uncomfortable replacement couch that they are replacing today with another replacement couch because it's been months and they can't give me a clear and or honest reason why it's taking so long as I said they have a myriad of excuses between covid and shipping and all sorts of ridiculous excuses at this point I could with no good conscience recommend anybody using this company for their furniture needs unless horrible customer service is your goal then they're spot on
-
March 2021 by Grace Fabula
We had a new sectional delivered and the old one taken away. The two men arrived on time, were polite and pleasant. They were very careful coming and going. But when they left, I found a gouge in the hardwood floor. Just sad about it.
-
February 2021 by Edith Newton
Our experience with Couch Potato in Pismo Beach was fantastic from start to finish! Our salesperson, Shane, was very friendly and knowledgeable. He listened to everything we had to say and helped us find the perfect sectional to fit our needs within the set budget....which was difficult because my husband and I had very different ideas!Our couch arrived a couple weeks earlier than expected. It was delivered by two great guys, Patrick and Caleb. They were friendly, professional, and quick. They got it set up, walked me through the various features, cleaned up every speck of packaging material, and left. They were even super careful to make sure our yard gate latched correctly so our dogs didn't get out! All these little things added up to a very positive experience.We plan to have this sectional for a long time but if we need to every buy more furniture, we know we will head to Couch Potato in Pismo Beach!
-
February 2021 by Mike Barnes
Love these folks. And, a second, larger showroom.
-
January 2021 by Cassandra Grossman
First time shopping at Couch Potato and I am very pleased with their customer service. Donna and Shane were awesome! Very friendly and very helpful. I would also like to say that the founder Guntug Yilnaz had great customer service when I had a situation come up. He was quick to answer my email and even called to resolve the situation. I am very happy with the outcome and I will buy from this company again. Excited to get my new couch
-
January 2021 by Dino P.
Great sales department. Purchased 2 recliners, very happy with product and price. Shane thank u. Delivery very professional and friendly. Set up was very quick by 2 very courteous young men. Very happy with the whole process.
-
November 2020 by Evonne Hockert
Shane has been wonderful to work with, excellent customer service. Patrick and Caleb delivered my furniture and they did an equally terrific job. Highly recommend!
-
November 2020 by Shawana T.
Thanks so much for the Prompt service . I love Love my New Table . Caleb and Patrick were Super Awesome and friendly.
-
October 2020 by Bob F.
We bought a Murphy Bed from Oscar at the Pismo Beach Store and had a bulkier queen sleeper sofa removed. From purchase to delivery took only five days so we were able to provide guests a much more comfortable sleeping experience. Kaleb and Patrick were courteous and professional in the challenging job of removing the old furniture and setting up the new. I would be happy to shop there again!
