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October 2023 by Nari C.
Terrible custom service. Rude customer service rep, would not provide assistance for a low tire.
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July 2023 by Anna L.
Always great service and they will let you know the issue before proceeding so you won't be shocked with a huge bill. Victor is great along with Jarvis. They go the extra mile picking or dropping me off the Bart station because I live in SF. I've been using them for over 20+ years.
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June 2023 by Tyrone B.
Went there for a replacement battery, discovered it's not an 'authorized' Goodyear Service Center.
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May 2023 by Seet T.
Do not go to this place!!! The worst service possibly you will get! We got our tires there spent a fortune for the tires. We had a nail in one of the tires. Took it there first time, they were too busy to do it. Few days later, I took it there again since we have the tires there and insurance, Victor told me it will take a few hours to get to it and told me to leave my car there. 4 pm he called and said they can't get to it. That is totally bullshit! Worst customer service ever!!! They don't even deserve one star in my opinion!
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April 2023 by Renz Y.
Hated seeing all these 1 star reviews until going in myself yesterday 4/8/2023. Went in for an oil change, tire rotation, and wheel alignment.Was quoted for 3 things, then Victor the main dude called to say there's no point in doing a rotation because the tread is more on the back. Bro we didn't pay for your opinion we paid for a rotation.We've brought our vehicle to the dealership just 3 months ago and they do a rotation without question. Was a smart@$$ on the phone, a bit nicer in person. Like other reviews say, it's like he had a chip on his shoulder.Also lied or "was mistaken" saying I had 1 off tire. I knew for a fact all 4 of my tires were correct, he was saying 1 was different, and because of that if I wanted to buy a new set of tires.....trying to scam me into buying tires. After talking to him more and him seeing I wasn't biting, he said "oh never mind all 4 are actually the same."Never coming back. I tried giving this place a chance to see if the 1 star reviews were legit. Unfortunately they are.
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March 2023 by Doris M.
I had some repairs done on my Lexus and I was very pleased with the results. I would recommend the Pinole Goodyear Repair Company
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January 2023 by Rocco D.
First off the guy at the front desk is a smart ass and his side kick has some kind of chip on his shoulder! I can't believe this store has more than 2 stars. I bought all 4 tires for my truck from them. They didn't balance the tires. When I came back to have them balance the tires they wouldn't take responsibility lol. Mistakes happen, it's ok, but don't blame me for your incompetence. They made me wait 2 hours to finish the job they didn't complete the first time.. come on go guys. Second, they try and sucker you into getting work done that you don't need. They are scammers and not even nice about it. I was very tempted (still am) to call the corporate. This location has been there for a very long time so corporate probably wouldn't care that the 2 stooges at the desk are cocky, dishonest punks with no customer skills.
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December 2022 by Russell B.
Went with my girlfriend this last Saturday afternoon to see about a tire with a slow leak. Hyundai Santa Fe. Remember...? The tire needed to be replaced so fair enough. The guy that helped us was F'ing terrible. I worked at Sears Auto for several years and know tires. Condescending and dismissive . This guy, presumably the owner, because he was such an ass, was really shocking. Said we needed 4 new tires, walked back inside and didn't come back with a quote, nothing, nada. Suck it dude. She doesn't have money but I do. I would've been happy to strap on 4 new tires for her. But you lose. Because you're a loser.... B*tch!
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November 2022 by Marc R.
Brought my car in with a nail in the tire.I was told I would need to leave it and they would call me when it's done. I signed the paper thinking it would cost $30-40 like every other tire shop does. Not even close $65 for a nail in the tire repair. I called every Goodyear tire shop in the area they were all $30-45 tops When I returned I asked for a copy of the balance that I was charged for. I was told it needs to be asked for in advance.
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October 2022 by Take K.
Spoke to victors on the phone and spoke about possible a tire patch job on my Tesla. Instead got a snubbed attitude over the phone saying he can't see the tire over the phone and he has a two hour waiting time. Not very helpful at all. Will not be taking my business there.
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October 2022 by Hazel C.
I submitted a request looking for 1 specific brand tire over the weekend and I received a response within hours. I dropped off my car in the morning and within the next hour I received a call saying my car was ready. They're quick and efficient and very helpful . I have found a reliable tire shop for the future , I will definitely recommend to my family and friends.
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September 2022 by Nick
Went in to get a tire patch on a flat that was plugged, the guy at the counter claimed that any tire that has a plug can't be patched, likely in some sheisty attempt to sell me a new tire to replace my tires with less than 4k miles on them. I know this to be a lie, because I've had it done on multiple vehicles over the years. The inside is dim, dirty, and poorly laid out. Skip this place and go literally anywhere else.
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May 2022 by Michael H.
Needed four new Goodyear eagle touring tires for my Tesla model S. Called Costco in Vallejo and Concord. Both said had to order. I asked how long, they said 1 or 3 days maybe. Googled Goodyear and Pinole Goodyear appeared. I thought I would take a chance. Called and spoke to John. Ask about the 4 tires. "Yes we have them, all 4. He said he would put them aside till I could get there, which was the next day. Made an appointment for ten am. Was a little late, so I called and John said no problem. Got there about ten twenty. Went to the desk iN the office and John help me right away. He had the tires waiting and the technician walked in, took the work order and got right to work. Great Service. Very short walk to Starbucks. Got coffee and read newspaper. Returned to shop and the technician was just finishing up. All tires on with TPMS rebuild, wheels balanced and a 3 year road hazard warranty. Excellent work. Courtesy for sure. I was pleasantly surprised. I went to get tires and got no hassle, or all day wait, or unhappy technician. Just "Thank you very much for coming to Pinole Goodyear."
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May 2022 by Nisha P.
I have a company car and Lease Plan takes care of all of the maintenance costs. Lease Plan was trying to hassle these lovely gentlemen into not replacing the horrible tires that they sent me to Big O to get (by the way Big O sucks in Pinole). I am so glad that these guys took great care of me and the vehicle. It is nice to know that someone cares about your safety when you are traveling. This was the quickest and easiest place to get my car serviced through Lease Plan & they listened to my needs. I plan on taking my personal vehicle here for a new set of tires because they actually care about the customer. Thank you all for thinking of a customer before cost. I hope in the future that Lease Plan pays you all more for the wonderful service you provide.
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May 2022 by Fred L.
John Jarvis was really professional and took time to help me out find the tire that I needed since I have to change one. Juan was really careful with handling my car too since my car is low. Kudos to Pinole Goodyear.
