O'Reilly Auto Parts in Pinole, California, located at 1442 Fitzgerald Drive, is known for its excellent customer service and knowledgeable staff. Customers frequently praise the assistance they receive from employees like Mr. Singh, Nick, Johnie, and Trina, who go above and beyond to ensure a positive shopping experience. Mr. Singh stands out for his proactive phone support, making inventory checks unnecessary and preparing items for customers' arrival. Nick is recognized for his patience and helpfulness, while Johnie provides exceptional service by assisting customers in selecting parts and even installing wiper blades in the parking lot. Trina, with her positive attitude, helps customers with battery replacements and answers all their questions. The store offers a range of parts, tools, and accessories, alongside services like free battery testing, wiper blade installation, and a Loaner Tool program. With a commitment to customer satisfaction, O'Reilly Auto Parts is a reliable choice for automotive needs, ensuring that all customers leave with the right products and knowledge to complete their repairs efficiently.
Excellent service, Kevin your the best! Came in to swap a piece on warranty long story short Kevin found it on the system when no one else did. Thanks again man truly appreciate your help. Positive interaction!
May 2024
If you have any question and concerns, I would highly recommend to speak with Nick, who was really patience and helpful. Also provided an excellent service during my visit. THANK YOU NICK! Much appreciated.
February 2024
Got very good help from staff personnel who not only helped me select the correct part, but installed it too at no extra charge.
