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October 2023 by Janese Wagner
I usually only go here for my feet and I've never had any issues with my services/customer service. I booked an appt with the receptionist a little over a month ago to get my nails and feet done. I wanted to be specific because i didn't know what services to book my nails under. The receptionist booked it under a dip ombre with any available nail tech. I go in today for my scheduled appt reiterating multiple times that i had french tip toes and dip ombre nails. We get to the portion of my nails and the nail techs didn't know i was supposed to be getting a dip ombre. They said that i was supposed to choose a specific person for that type of nail art when this news wasn't given to me while booking the appt. They don't pre-check their Appts when checking you in. Their website doesn't give you additional info about who's best to book with specific services.Services: Acrylic nails
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October 2023 by Maria G
Hybrid nails are my favorite and very classy I don't mind the distance it's worth it. Very nice and relaxing!!!!!!
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July 2023 by heather C
I enjoy getting mani/pedi from this spa. It’s reasonably priced and very quick!! The polish selection is good and the massages are great with the pedicure. Also, online booking is very convenient!!
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June 2023 by Jen Green
Been here three times now. The first time they weren't really busy, and service was great. The last two times they've been busy and the service was not as good. Today I made an appointment for my MIL to get fills. After making my MIL wait almost an hour they finally got her seated after I said something about making her wait so long. They use liners in their pedicure bowls, but when they're busy they'll reuse disposable files.
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June 2023 by Terra Cole Brown
I have been coming here since 2019 and have always had a great experience.
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June 2023 by Samantha Kauffman
I’m tempted to gate keep this salon but they’re just too good to not give them praise.The salon itself is really clean and organized. I really appreciate businesses that have a good system for their work. The furniture is actually stylish and well maintained. Appliances seem new and also well maintained.Technicians are courteous and work efficiently. They have all the current nail art techniques and trends. I’m really happy I found this place and will make it my staple nail salon from now on.
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May 2023 by Karen Martinez
Horrible experience today, made me wait an hour, had me jump from chair to chair only to be told to move again. Eventually gave up and left with ruined nails and nothing done. Just simple dissatisfied and frustrated more than ever.Also, they kept talking to each other in another language, only frustrated me more.
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May 2023 by Amanda Ewing
I can always get in, although I only typically go in for toe gel polish change (because I use my hands all day at work, and I don't feel like I need my feet worked on). They are inexpensive but I feel like the paint is always satisfactory and they usually paint all the way to the cuticle - and ladies you know that is important! So it lasts as expected ands I'll be back all summer. ?
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May 2023 by Vannie Cabva
Really nice staff very attentive and they value my business my first time here but I felt very welcomed thank for service.Service: Spa services
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April 2023 by Nancy Jaehn
I really like this place. All the women....and the one guy...are great. They always do my nails perfectly. I've never left there unhappy. I gave them 5 stars!!!Service: Manicure
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March 2023 by Genean Jeffery
Really nice people! I am extremely satisfied with my services!Services: Polish removal
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February 2023 by Jess Lahti
Was cut numerous times with sander, still hurts days later. I was actively bleeding during my dip, so I pray I don’t get an infection. I worry others with the same equipment will get the bacteria. Please be careful and use another salon.Service: Dip powder
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December 2022 by Gisele S.
I think this is one of the best nails salon in Pinole. I been coming here over a year now, since my mom comes here. they always do what I asked for. Of course, just like any other nails salon, whenever I got my nails done multiple times a month for some reason twice the nails wouldn't last more than a week but whenever I went back to complain she fixed with no charge, since it usually would last 2-3 weeks. I am very pick and I'm always getting nails with designs, and Kelly usually have a lot patience with me. You know, I usually let them know if there's something I don't like about the shape, color, etc and they always does what I ask them. I always book with Kelly because she knows how I specific like certain designs so it's easy for me.
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December 2022 by Devora M.
amazing work they really do impress, amazing costumer service they work fair! Definitely must go back!
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December 2022 by Jennifer C.
Contacted Kelly to "make it right" and no response. Why lie? obviously she just put that so the public sees they supposedly care.
