9AM - 5PM
2489 San Pablo Ave, Pinole9AM - 5PM
1333 San Pablo Ave Ste 101, Pinole“This review is truly over due.
First off, let me just say, it is so refreshing to have an actual person on the phone for once. I must say the staff here are friendly and very knowledgeable.
I called with a few questions about different policies and quotes. The agent Dana, that helped me was very kind and patient. She took the time answering all my questions and made sure I didn’t need help with anything else. It was a was truly a pleasure speaking with her.
I wish more customer service was like this. With every good customer service I know there’s definitely an awesome boss behind them. I will be referring my friend and family here for sure. If you’re looking for an insurance company look no further. I hope your experience is just the same. ?”
8:30AM - 5PM
1920 San Pablo Ave, Pinole“From the moment we met I felt right at home and relaxed as if I were with family. This may not seem like a big deal, but for someone who still believes in good old-fashion values, it goes a long way in my books. Thank you for the best in class customer service!”
“I have been a State Farm customer with Rick Chalk for more than a decade. I can't think of any other firm that provides such outstanding customer service. About 99% of all phone calls are answered on the first ring, and Jenna (Rick's assistant) is very knowledgeable and super helpful. I have found it very easy to make changes to my policies whenever necessary. I give this firm my highest endorsement.”
9AM - 6PM
930 San Pablo Ave Ste C, Pinole“I like when I call my agent with a problem to be worked on there are no delays or excuses she takes care of it and that's important to me. I'm new at Allstate so I'm still learning about the benefits they provide. I wouldn't hesitate recommending Allstate Insurance to my family and friends.”
“The reason why I'm giving this a five-star is because of the AAA Team member "V." Very respectful. Very thorough. Didn't make me feel rushed. Made me feel like a person, not just some customer. She actually engaged with me when her I asked her questions. Which in the past, I never got that type of interaction. I understand places our business. But businesses are only around. When you make the customer feel like a person.”
7:30AM - 4:30PM
2161 San Pablo Ave, Pinole“David Smith at Trans Bay is the BEST! I hate everyone and I consequently never write reviews since, why bother. Here I am writing a review for this particular insurance agent and all the years of him always getting back to me with my stupid questions that he never laughs at but instead answers with sound information and goes above and beyond for me and my family. Thank you David you're a good guy in the movie of life.”
“Lino and his office staff have been wonderful. Any of our insurance needs have been dealt with seamlessly. Claims processing is easy and even recently it was simple to insure our son’s French Horn. Great agent and office.”