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August 2024 by Shirley Moore
When we dropped off my Audi and was told it would take a week for the repairs. We actually called them back all to find out it would not be ready for an additional week. Upon picking up the car, it did not have the emblems on the back, which took weeks to get. But we had to keep calling them as they were horrible at keeping us updated as to when they would receive the emblems. Very bad customer service.
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August 2024 by Above All Property Solutions
Don’t ever take your car hear. They don’t have the customers best interest at heart. They will give you cheap estimate to benefit the insurance company, guessing so they can’t get more of their business, but if ll never go back here
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July 2024 by Miguel Gutierrez
Still waiting on estimate 3 days and counting
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July 2024 by Henry Pritchard
These guys do great work.
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May 2024 by Maria Acosta
This place is excellent. Zach is a person who makes you feel super good and leaves your car super nice. The lady at the front desk is super friendly. Every time you talk, she has the perfect information. I recommend it. It's a great group. excellent work ,
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March 2024 by Frankie Harry
Wonderful customer service and transparency. Zach is an awesome dude, and the lovely lady at the front desk is also a sweetheart. They do good, solid work.
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January 2024 by shawn maples
This place will not be around very long. Crockett Auto Body was the Beat in the Business. This new ownership is far from the quality of work, ability and customer service. The employees that knew what they were doing have left and the replacement employees have zero customer service abilities. Shop around and it will not be difficult to find a better shop with a talented staff to take care of your needs..
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November 2023 by Sujan Gautam
Fast service
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September 2023 by Sharon Lubkeman
Great service and communications.
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September 2023 by Marlina Miller
I myself had a terrible experience here at the Pinole shop. My Audi had little damage to the front grill area . They held onto my car for 3 weeks before telling me they took it apart and could not order any parts needed for my 2021 Audi. Yet racked up a 20K estimate for the insurance. Then when i demanded my car returned and put back together they could not put it back all the way! left pieces in a bag in my frunk. Leaving it to me to figure out. Then had the nerve to charge me $400 to put it back together and they couldn't even do that part correctly. I do not recommend anyone with a high end car take it into this shop. Terrible and stressful experience
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September 2023 by kumpart55
Best local body shop ever! One-hundred percent trustworthy and quality work.
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August 2023 by Brian T.
The original company doesn't communicate with the new company that took over. The employees in the office are really bitter with a ton of excuses on why things aren't working. I made two appointments and both were fumbled. When I got there to drop the car off for repair they had know clue I had an appointment again and did nothing but leave me outside to wait for them to figure things out. This company is ran very well so I can only assume the repair work is horrible too.! They wasted my time! And my time is extremely valuable!
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January 2023 by Samir Arora
Excellent service with courteous friendly staff. I hope I never have to take my vehicle to a workshop as i am hyper possessive about it but if I must then I would take it to crocketts. They just have the best reputation and I felt it was well deserved through my personal experience with them.
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January 2023 by Mike H.
I decided to give Crocketts Premier Auto Body a chance because of all the good reviews and commercials. The man who took my estimate wasn't very friendly and didn't seem to care about having my business. I took a quote and went elsewhere. Plenty of good body shops around to go to.
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January 2023 by Shelly W.
Won't work on older cars, not even those with minor damage. By old I mean no older than 2005.
