“Simply the best. Impeccable, expert customer service from people who seem like instant friends, run out of a vast redwood-domed hangar of a showroom that's worth a visit even if you're not in the market for a carpet. Small local business owned by a man who started working there as a teenager and ended up owning the shop. A wide selection of carpets, with a very generous selection of remainder bolts at prices that will make you happy. We chose a lovely carpet on Wednesday afternoon and our bedroom was finished --- wall-to-wall--- *on Thursday morning* (!)... Rare in this world to find such a thoughtfully curated, copacetic shopping experience. Tradeway 4ever!”
“My wife and I had used Floor Dimensions 30 years ago to re-carpet our home and they did an excellent job. Two years ago we explored the idea and cost of replacing that now-old carpet with laminate flooring. We were assisted by Jason Puerto, who came to our home to take measurements and provide us with an estimate based on the laminate flooring we had selected. It was a reasonable cost for the size of our home, but during the pandemic we decided to postpone our purchase.During the past month of December 2023, we decided to move forward with our deferred home improvement plans. We contacted Jason, who remembered us and still had our original floor plan and estimate on file. We were uncertain that we still liked the original laminate flooring we had chosen, but Jason came through by picking the perfect type, pattern, and color laminate flooring for us considering the color and type of furniture we had.The installers (Pedro, Pedro, Parm, Lap, & Brian) took two weeks to remove the carpeting, level the wooden subfloors with leveling concrete, and install the floor planks, baseboards, and transition pieces. It took a little longer and cost a bit more than the estimate due to the necessity to level every room of the house due to uneven ground settling under the house. The installers were seasoned professional craftsmen who did their work efficiently and perfectly. They arrived punctually each morning and cleaned up thoroughly at the end of each day.The final product and appearance of the Medieval SPC flooring in our home is very bright, modern, and beautiful. It makes our 45-year old home look and feel like a new, model home. It motivated us to have the entire interior of our home repainted by Paintmasters in Concord to complement the modern flooring. We are totally satisfied with Floor Dimensions (again after 30 years!), and unequivocally recommend them for all your flooring needs. Give Jason Puerto a call. You can trust him to do right by you.”
10AM - 4PM
840 1st St, Benicia“I highly recommend Floor on First. Rich was never high pressure annd I really appreciated that. He could not have been more helpful and understanding of our situation in picking carpet and flooring for our home. Laurie, who works in the office, helped me in picking the right color and style and has excellent taste. It really was a pleasure working with Floors On First.”
10AM - 5PM
621 1st St, Benicia“Great customer service! We had just bought out first home a wanted to put some carpet in upstairs. We placed the order a little late and was supposed to be delivered after we moved in. Not a big deal. The the carpet arrived in Union city on time and he sent someone to go get it and install next day. A whole week early! Actual price was cheaper than the estimate. 10/10. Will recommend to anyone and everyone”
“Highly recommend. Bryan provided top drawer, expert customer service. He was a friendly and excellent communicator and answered all of our questions in detail. We shopped around and found that The Floor Store offered options that were important to us that other stores did not offer. Pricing was great, and Hank and his installation team was efficient, on schedule, skilled, and totally professional. The so-called "discount" carpet stores don't offer the options and service that The Floor Store provides. No need to shop anywhere else.”
“We had a great experience with Abbey carpet. Steven Graf and the rest of the staff were extremely helpful and met all of our needs and request. They were generous with their time and advice. Can't thank them enough.”
“Simon is the best. He is patient and kind, taking care of people who walk in personally and he truly wants to understand and deliver. Maria at the front desk is organized and well-informed. This is the best kind of family business. I'm so glad I shopped around so I could find them. Also- the countertops are gorgeous Btw :)”
“We are so happy with our new floors from Granada Floor & Tile! We had been eyeing their store for a while, and when we finally decided to redo our kitchen and family room, we knew where to go. Ali was a great help, very friendly and knowledgeable. He made sure we got exactly what we wanted and needed. The installation was super-fast and professional. They took out the old tiles and carpet in one day and put in the new floors and baseboards. The rooms look amazing, we love the quality and the look of the floors. The price was also very reasonable and worth it. We highly recommend Granada Floor to anyone who wants to upgrade their home. They are a local small business that deserves your support!”