-
December 2023 by Caz C.
Great service as usual on this rainy 18 Dec 2023 afternoon. All your sand bag and flood mgt needs are here. A few sizes of the Quick Dam products. 50# bags of playground sand. You can grab a tag and just one bag then tell the cashier the total number of bags you want and someone will bring all those 50# bags out to your car/truck for you and load them in. They also have sand bags if you need those too. Hello El Niño Winter!
-
December 2023 by Melissa ..
Bad customer service! I went in this past weekend for a replacement of weather stripping for the bottom of my front door. I went here as opposed to Home Depot because I needed some help finding the right one and knew at Home Depot I would be on my own. Mistake! I brought the worn out strip with me for accuracy. The kid looks at me and says do you know the size and brand name? I look back puzzled, and reply no. I state I was hoping you could help me with that. He replies "I can't eyeball that". I am not sure what he means and ask. He reiterates that he can't eyeball the length of the strip. I say well do you have a tape measure? He replies "I don't" I am thinking well you work in a hardware store, maybe grab one or ask your manager for help. He looks and says no we don't have it. I pretend I am at home depot and start looking myself. He finds an assembly package that has the right replacement, but I would have to buy the whole assembly package which is like 20 bucks. I don't need the whole assembly, just the weather stripping replacement. He tells me to go to the front and ask if I can buy just the rubber replacement part of the assembly? I'm thinking probably not, but I'll ask. I tell him ok, I also need some other things and tell him what I need and he tells me which isle they are on. I'm like ok, this is not what I expected, but Ok, I am a competent adult, I can handle it. I get to the check out and ask the cashier if I can just buy the rubber part of the assembly. The checker asks his manager who reply's "no" we would not be able to take one piece out of the assembly and that they would never be able to sell the rest of the parts. Makes complete sense. I tell the manager my story hoping he will walk back to the department the item is located in and help me see if we can find the right one. NOPE! He kinda chuckles and doesn't help me. Dissapointed! Might as well go to home depot.
-
November 2023 by Javier L.
Bad service I was trying to get a key and the worker had the idea to ask for what the key was for and I didn't like how he was trying to get in my business and then when we asked for the manager he said "what for" and I got so mad but then the manager overheard us talking and he asked what was the problem and then we explained what has happened and he said that the worker had no business asking what for then when we went to check out I was helping my mom translate what the cashier was telling us and two of the workers where laughing at us because of our language 0/10 don't recommend coming here
-
November 2023 by P. F.
I caused wall paint to chip and immediately ran to Ace Hardware late Sunday evening with a sample to have paint color matched. James and Stephen helped my husband and I, but the machine/computer did not help. We were told to come in the next day, but I called and got Denny, who not only discovered the issue but called me and kept me informed of the progress. Once all was up and running, and the supplies needed were there, Denny kept his promise and called me. The matched color worked seamlessly with ni lines of demarcation. One can not see or tell any difference. Thanks to James, Stephen, and Denny!!!! All went well!
-
November 2023 by Steve G
The employees at Ace are wonderful. Everyone is helpful and kind. I prefer going here instead of the larger home improvement stores.
-
September 2023 by A B
This was my go to place for traeger smokers and traeger pellets and rubs. Today I ask a simple question about my reward and app and all I got was a hurry up and pay so I can help the next person in line. My question never got answered. I will never shop here again
-
August 2023 by Fabian S.
Today I brought in my MS 211 chainsaw to be looked over. Edgar was the gentleman helped me out! He is very knowledgeable and helpful! If you need any assistance and information talk to Edgar!Thanks
-
August 2023 by L H.
Don't order anything online from here, they will lose your paid for items and you will never see them. I ordered supplies for our new flooring being installed this Friday, they confirmed I would be able to pick up the items by today, August 23. Called the store twice- they don't have them. Called the 1-800 number and their records show it was delivered 2 days ago. Where did they go: did they get put on the shelves, did they fall off the truck, did an employee take them? Either way, we don't have our product. On top of that I tried to cancel the order and the website says I can't so now I have to waste more time and call the store. Turns out the warehouse NEVER even placed the items on their truck and no one from the store thought it was important to inform me. Because this is the only local store where I can order these items in the quantities needed, I am forced to place a 2nd order. I don't trust their warehouse to store process so I'm having the items shipped directly to our home. This was our neighborhood hardware store- never will we shop here in the future. 8/24: On the phone now with customer service - they are telling me I asked to cancel this order- I did not. How can this company be in business? The items arrived too late for us to use so we went to the store to return. They were unable to find my account so they credited it to my husband's account. FYI: if you order items online and call the store, they have no ability to look up your order.
-
August 2023 by Krissie B.
I know its cliche to say the phrase "above and beyond", but Derek at Ace Hardware really went out of his way to help my husband and me. Long story short we ordered a Big Green Egg and were originally told our model wouldn't be delivered for two weeks. But Derek kept my husband updated constantly and basically got it delivered and installed for us in two days. It really made our weekend; Ace Hardware is lucky to have such a customer-focused employee like Derek.
-
July 2023 by Mari L
Went in Saturday morning no customers quiet clean store requested assistance in electrical dept a Rude employee Nestor assisted us Rude no customer service skills whatsoever..try to talk to management but received no assistance until we walked out the door ...they need to train their employees ..my husband purchased merchandise I wouldn't have I would of drove extra mile to Home Depot..
-
July 2023 by Ling T.
This store is great from their honesty to explain about my propane grill could be a nightmare if I tried to convert to gas line grill on my own which is unsafe & time consuming. Derrick is the person who helped me out at their Ace Hardware in Pinole. In the end I just ordered their grill with a gas line hook up instead. Thank you!
-
July 2023 by Tommy Tran
Great service. Its pricier compare to other places. But they have exactly what I needed.
-
June 2023 by Bay Area Angler 510
Their commercial is no lie… “ACE is the place with the friendly hardware folk”. Not as much of a selection as HD or Lowes… prices are a little higher… but they take time to help you. They give veteran discount, returns are smooth, and did I mention they help you? Not the old HD “this isn’t my area, let me call somebody “ and you wait forever.
-
May 2023 by Cesar Guadamuz
I went to Ace hardware of Pinole to purchase some soil and other stuff I needed to replant my plant. Customer service was excellent. Plus they do have some delicious frozen pies
-
April 2023 by Hershell West
It never fails to impress in goods and service. Store employees are professional and customer friendly. “Ace is the Place.”
