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October 2023 by Antron T.
The customer service was not a representation of the Wells Fargo I've been a customer of for more than 20 years. The branch manager was of no assistance
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December 2022 by Robert N.
Today I went to the Wells Fargo Bank in Piedmont. When I arrived there were no tellers on duty. Apparently the one teller working today was involved with a customer problem and in another part of the bank. Three other customers came in and eventually walked out because of absolutely no service. I asked a woman working at one of the desks across from the teller's window when someone might be available for a routine transaction. She had no idea and suggested I come back another time. In summary, there was ZERO customer service.
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July 2022 by Maureen P.
I am often in this branch and have always had respectful, although at times, somewhat clueless service...until yesterday.Yesterday I went in to open an additional account. Note that I already have an account there; I am NOT a stranger, or at least, I shouldn't be to them.Nope, no can do. You have to make an appointment. O.K., I am not giddy with happiness that I have to make another trip back, but, whatever.However, the "Senior Branch Premier Banker", Ms. F., who "helped" me did not know what a POD account was, insisted she had told me something she did NOT tell me, and flatly, rudely contradicted me, not once, but twice.Unnecessarily unpleasant and disrespectful. I am taking my money elsewhere.
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February 2021 by Yvette F.
I called to see if I could get a temporary debit card. Mines had been fraudulently activities on it. My Mother had an eye appointment at Kaiser Oakland. I called the lady that answered he phone was so sweet. She said let me check for today. Now, bc of Covid-19 this shocked me today no way. Another teller came in the phone and said they had an opening at 3pm,3:30p.m. or 4 pm. I said 3 please. She took my information email we laughed about spelling my last name. Fee like you pay a fee I married into that mess. She said we will see you this afternoon. Sweet I said yea you will. I'm still in shock that they had one available today. Thank you Wells Fargo. I will update after my appointment.