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December 2023 by Patrick A.
The staff is always super helpful.Thats all i got. So heres a poem i found about hardware stores. Where have all the hardware stores gone -- dusty, sixty-watt warrens with the wood floors, cracked linoleum,poured concrete painted blood red? Where are Eppes, Terry Rossa Yon's, Flint -- low buildings on South Monroe,Eight Avenue, Gaines Street with their scent of paint thinner, pesticides, plastic hoses coiled like serpentsin a garden paradisal with screws in buckets or bins against a brick wall with hand-lettered signsin ball-point pen -- Carriage screws, two dozen for fifty cents -- long vicious dry-wall screws, thick wood screwslike peasants digging potatoes in fields, thin elegant trim screws-- New York dames at a backwoods hickSunday School picnic. O universal clevis pins, seven holes in the shank, like the seven deadly sins......Barbara Hamby
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November 2023 by Megan Webb
A true, traditional hardware store with extremely helpful and knowledgeable staff who actually ask if you need help! Imagine! If you aren't handy, don't worry or feel intimidated to visit!
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November 2023 by Eben K.
The service here is exceptional. I needed a few items for repairs at my son's house. The ACE staff walked me to the correct aisle and matched parts exactly for an antique door knob. They found energy efficient LED lamps that are brighter to replace fluorescents. They are so helpful, skilled and happy to assist. Yup! They earned 5 stars!
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October 2023 by Monica Berson
A wonderful local well-stocked, well-managed hardware store with lots of friendly personal help available and reasonable prices. And easy free parking. I’m so glad we have this alternative to Home Depot. My favorite Ace Hardware.
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October 2023 by D D
Didn’t buy anything but appreciated the nice lady that welcomed us and answered our questions about the beautiful porcelain berry bush they have growing on the side of the building
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September 2023 by Michael C.
I live in the area. This store has helped me sooo many times. The staff are always friendly, and knowledgeable.One example. My outdoor faucet burst and sprayed water non stop. It was welded to the pipe so I couldn't replace it. I had to shut my water off. The plumbing specialist suggested I replace the rubber washer. Took apart one of the faucets in the store to show me. And got me the right size. Problem solved! I have probably a dozen such examples listed above in the 16 years I have been here.
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September 2023 by Patricia E.
Someone recommended Grand Lake Ace for their Garden Center and it did not disappoint. Thanks for the recommendations for full sun plants that were both pretty and interesting.
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September 2023 by Evelyn Garretson
Very convenient store,lots of help and info. Sends coupons after purchase.
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August 2023 by Klaus Earl Loft
Impressive service when buying a grill... knowledge and willing to go beyond the expected level of service... the rest of the store is packed with all things hardware and gives a feel of an old-fashioned general store and hardware store where one can find all the things needed for a weekend project to be completed
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August 2023 by Carla C.
As a handyman enthusiast, I've visited many home repair stores, but Grand Lake Ace Hardware stands out from the rest. Their extensive selection of tools, hardware, and building materials is impressive. What truly sets them apart is the exceptional customer service. The staff is genuinely passionate about helping customers, offering valuable insights and recommendations. They took the time to understand my project and provided personalized solutions. Grand Lake Ace Hardware has become my trusted partner for all my home improvement ventures.
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August 2023 by Cory W.
Great hardware store with knowledgeable associates They really know how to assist you with what you need
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July 2023 by Heather A Dison (Noni)
Today (Sunday 7/9) my husband came to pick up a few tiny parts to repair my bicycle. As Shane waited to find the part an employee walked up to him and told Shane to empty his pockets because he was suspected of stealing. I realize there is a lot of that going on and we must be careful and have integrity. The employee who said this to my husband was degrading rude and humiliating to my husband. When Shane complied and emptied his pockets the employee neither apologized for the embarrassing accusation nor offered help in finding the product my husband came to purchase. When my husband came to the register this employee stepped in front of my husband and began talking to the cashier about unrelated topic taking more of my husbands time without consideration or respect for my husband as a patron much less a person who was there to buy a product. It is clear our business is no longer welcome in Ace Hardware and we will no longer visit.
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June 2023 by J L
Every Ace hardware store I've been to was like going back in time to the old mom and pop store before the big box stores showed up. The great thing about these small format hardware stores is that you can find the most obscure part or tool that you need for your project. The site employees are friendly and personable and actually know what they are doing and talking about. They actually take time to talk to you and get to know you and what you are trying to accomplish. Prices are a tad higher, but you get good service and can actually get what you need, or the employees can help you find another way to do what you need.
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June 2023 by Jessica Vernaglia
Daniel K.was the best! Super friendly and took the lead in a group of 3-4 staff to take the initiative to help me with my inquiry and lead me to EXACTLY what I was looking for. If he didn’t put himself out there I would have not have found what I needed. A true helper by nature and leader to blossom!Thank you Daniel!(Also Liamm the person ringing me up at the time was super genuine and friendly)Thanks ACE!
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June 2023 by Karianne Burns
Such gems that work here! Kindness has a small town vibe. Person helping me ran right to the front of the store when he found out I couldn’t find my phone and realized I had left my phone in my basket. Also had such patience explaining to me at least twice how to put the hardware together for my project!
